Current resume as of January 31, 2015

1. Matthew Morales
1076 Broadway Apt 3B, Brooklyn New York 11221
E:mattmorales19@gmail.com M:(917) 514-9066
www.linkedin.com/in/mattmorales19
Education and Training
Bachelor of Arts in Sport Studies May 2013
Ithaca College - Ithaca, NY
New York Yankees Sport Sales Seminar April 2012
Ithaca College - Ithaca, NY
 Selected to participate in seminar instructed by Troy Tutt and Dan Rosenthal, managers of Premium Sales and
Service Staff for the NewYork Yankees
 Learned then practiced sales techniques including active listening, identifying customer needs, maximizing and
closing the sale, and relationship building
Professional Experience
Patient Service Associate December 2014- Present
Lutheran Family Health Centers (Pediatrics) – Brooklyn, NY
 Manage patient check-in and identify correct patient information in eClinicalWorks
 Educate patients on required forms and obtain signature as required by policy and procedure
 Complete all eClinicalWorks check-in files, manage all appropriate alerts, handle office scheduling
 Collect and post co-payments and balances on accounts due
 Copy, file, and distribute insurance cards as indicated by procedure
Athletic Equipment Manager/ Assistant Recreation and Athletics Supervisor August 2013 – June 2014
Brooklyn College- Brooklyn, NY
 Supervised and trained up to 12 student and temporary employees
 Monitored issuance of over 100 uniforms to teams, coaches,and individual athletes each month
 Determined needs and generated purchase orders to acquire athletic and recreation equipment
 Established, filed, maintained, and reconciled uniform and equipment inventories
 Enforced rules and regulations of recreational facilities in order to maintain discipline and ensure safety
Team Manager- Basketball October 2012- March 2013
Ithaca College – Ithaca, NY
 Studied game film, collected statistics and data, and brainstormed ways to improve team strategies
 Collaborated with coaches to implement new strategies, which contributed to the team’s first appearance in the
NCAASweet 16
 Responsible for writing scouting reports and shooting tendencies with a strict deadline
 Monitored practice and drill time to make sure practices ran smoothly
Athletic Event Staff September 2011- March 2013
Ithaca College – Ithaca,NY
 Set up and prepped for basketball, soccer,baseball and football games
 Managed the time keeper and made sure events ran smoothly
 Helped in running concessions, which included selling merchandise, food, and beverages to customers
 Managed the score board during events
Ticket Sales Associate-Internship May 2012- August 2012
Cornell University – Ithaca, NY
 Data Entry of phone/mail/telemarketing/complimentary ticket orders using Archtics by Ticket Master
 Assisted in the preparation of deposits, online sales and reports for all monies received; created invoices and kept
records of accounts receivable for the Ticket Office
 Helped maximize renewalbusiness and maintain a high level of customer service to new and existing clients
 Handled sales for season tickets, ticket packages,single and group game tickets; managed over 10,000 tickets for
Madison Square Garden – Frozen Apple Game