Desiree Moseley resume.docx
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Desiree Moseley has over 20 years of experience in regional administrative management, call center management, and operations management. She currently works as a Regional Administrative Manager at AT&T, where she manages a staff of 12 and oversees areas such as human resources, labor relations, training, and workforce management. Previously, she worked as Operations Manager at E-One Entertainment, where she increased sales revenue by 27% and effectively recruited and trained staff during a venue expansion. She also has 12 years of experience in the U.S. Navy serving as a Supply Manager, including deployments to the Middle East during Operation Desert Storm.
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Mark Stevens is a management professional with over 15 years of experience in operations and general management roles. He has extensive experience managing day-to-day business operations for companies in both the UK and Afghanistan. Stevens is accomplished in areas like profit and loss management, strategic planning, relationship building, and staff leadership. His most recent role was as General Manager for Amtex Global Services, where he improved profitability, attracted new clients, and developed local management teams.
Mary Nikolaidis resume 10 Jan 2017
This document provides a summary of Mary Nikolaidis' career profile and experience. She has over 20 years of experience leading teams in retail, finance, shared services and energy operations. Her experience includes managing projects to deliver strategic objectives and process improvements. She has worked in leadership roles for the Department of Treasury and Finance, AGL, Capgemini, and Westpac. Her responsibilities have included managing teams, building relationships, and driving performance. She has a Bachelor's degree in Psychology and Sociology and training in project management and operations management methodologies.
J. Adkins - Resume 2016
Jason E. Adkins is a retail store manager with over 16 years of experience managing all aspects of store operations, including personnel, inventory, sales, and profit and loss. He has a proven track record of turning underperforming stores around by improving sales, customer satisfaction, and reducing costs. Adkins is skilled in developing employees, resolving challenges, and implementing process improvements. He has consistently exceeded goals and driven growth through strategic planning, analysis, and leadership.
slresume66
Steven Leibowitz is a hands-on manager experienced in operations, logistics, and mentoring associates. He has a proven track record of strategic planning, budgeting, and meeting operational goals. Currently seeking a part-time or full-time supervisory or administrative position where he can utilize over 20 years of experience managing distribution centers and leading teams.
Laura Sollock Resume
Laura M. Sollock is an experienced administrative assistant and office manager seeking new opportunities. She has over 10 years of experience providing administrative support within fast-paced environments. She is skilled at multi-tasking, maintaining organization, and streamlining office processes to increase efficiency. Sollock strives to anticipate needs, build relationships, and facilitate collaboration to help organizations achieve their objectives.
CALABRESE_JOHN_RESUME 2015
John Calabrese has over 20 years of experience in business development, process improvement, and client services. He is currently the Senior Manager of the Customer Care Team at AT&T Digital Life, where he manages a team of 80 personnel. Previously, he held director-level positions at Professional Capital Services and Nutrisystem, where he oversaw call center operations and improved performance. Calabrese has a proven track record of optimizing operations, enhancing customer satisfaction, and reducing costs through strategic initiatives such as automation, staff training, and resource optimization. He has extensive leadership experience managing multi-million dollar budgets and teams of up to 200 employees.
Amy Jeffries summarized Resume - 2015
Amy Jeffries has over 15 years of experience in finance, human resources, customer service, and sales management. She currently works as the Director of Customer Service for Nat Sherman, Inc. She has a Master's degree in Business Finance and a Bachelor's degree in Accounting. Jeffries has expertise in areas such as customer resolutions, budgeting, HR management, problem solving, and sales management. She has experience with software such as Microsoft Office, Sage ACCPAC, and Salesforce. At her previous roles, she helped streamline processes, prepared budgets and forecasts, and managed a team of customer service representatives and sales representatives.
LMRadzai Resume
Creative and detail-oriented professional with over 20 years of experience in project management, operations, training and development. Recognized for strong leadership, communication, and problem-solving skills. Provides references for leadership roles with Microsoft and PricewaterhouseCoopers developing training programs and managing resources.
Jeff Hart's Resume
Jeff Hart has over 20 years of experience in leadership roles managing call center operations and customer service teams. He is skilled in areas like team development, performance management, and ensuring compliance. The document provides details of his professional experience as a Unit Manager at Capital One for over 20 years, where he has led various process improvement projects and trained hundreds of associates.
Ryan Brewer Operations Professional 2015
The document is a resume for Ryan Brewer. It summarizes his 22 years of experience in operations management, team leadership, and strategic fiscal leadership. He has overseen facilities and operations with budgets up to $9 million and managed teams of over 150 employees. His experience includes improving efficiency, reducing costs by 12-15%, and negotiating a 15% reduction in two major contracts, saving over $1 million. He seeks an opportunity to leverage his extensive leadership experience to create efficiencies and grow a profitable business.
Erik Scheiber resume Nov 2016-3
Erik Scheiber is an experienced operations leader with over 15 years of experience managing large retail operations across numerous locations. He has a proven track record of exceeding revenue and cost savings targets through process improvements and strategic planning. As a collaborative problem solver, Erik identifies root causes of issues and translates complex processes into clear action plans. His previous roles include Field Market Manager for Sears Home Improvement, where he grew a new market from $0 to $120k in revenue in 5 months, and District Manager for Apollo Retail Specialist, where he successfully managed over 400 customer accounts. Erik holds a high school diploma and has completed various professional development courses focused on leadership, management, and business skills.
2016 Most Current Resume
Lue Chandra McKnight has 19 years of experience in healthcare and 3 years in project management and business analysis. She currently works as a Project Coordinator at WakeAHEC Area Health Education Center in Raleigh, NC, where she provides administrative support and implements education programs. Prior to this, she worked as a Clinical Nutrition Technician and Technical Specialist. She has a Master's degree in Business Management and certifications in customer service and dietary management.
Mavis Roberts (resume)
This resume summary highlights Mavis Roberts' over 25 years of experience in call center and operations management roles within the cable television industry. She has a proven track record of driving strategic change and process standardization to improve customer satisfaction metrics and reduce costs. Her professional background includes managing large call centers and dispatch operations with responsibilities like overseeing 400 employees, developing incentive programs, and analyzing performance reports.
Resume_Kevin Cady_2016
Kevin Cady is an experienced continuous improvement engineer and lean manufacturing expert with over 10 years of experience leading business improvement projects and implementing lean techniques. He is currently a Continuous Improvement Engineer at Kimura Logistics where he leads kaizen events and ensures effective continuous improvement. Previously he held roles such as Continuous Improvement Manager, Production Manager, and Operations Supervisor where he implemented methodologies like TPS, kaizen, 5S, and lean manufacturing. He has a background in manufacturing, production management, and lean leadership.
Jennifer Decello\'s Resume
Jennifer Decello is a human resources executive with over 25 years of experience in talent management, recruitment, training, and performance excellence. She has held various leadership roles at HSBC Bank, where she reduced costs, improved processes, and developed high-performing teams. Her career accomplishments include establishing an eLearning program, reducing new hire turnover by 34%, and saving over $2 million annually in learning and development expenses.
Nancy Williamson Resume 2016
Nancy Williamson has over 15 years of experience in operations management and leadership. She is currently the Director of Operations at Fluent Financial in Dallas, TX where she oversees all aspects of operations including staff management, financial reporting, and ensuring regulatory compliance. Previously, she held the role of Director of Operations at Covenant Wealth Strategies where she developed systems and procedures to improve office efficiency. She holds a Bachelor's degree in Environmental Studies and securities licenses.
Kristyl Williams Resume
Kristyl Williams has over 17 years of experience in executive operations management roles. She currently seeks a position offering professional development and managerial challenges in business operations. Her experience includes inventory management, risk management, project management, change management, financial management, business strategy, leadership development, and team leadership. She most recently served as Senior Operations Manager for The Deep Retail, where her responsibilities included ensuring effective management of store teams, executing promotional campaigns, and developing staff. Prior to that, she held positions as AVP of Operations Management at Bank of America, managing departments of over 150 associates, and as a Customer Service Manager, providing training and facilitating initiatives.
Similar to Desiree Moseley resume.docx (20)
Desiree Moseley resume.docx
- 1. DESIREE MOSELEY | 2718 Seminary Ave, Oakland, CA 94605| 510-520-5774 | dezy@att.net Regional Administrative Manager Specializing in Call Center/Human Resources Management CAREER HIGHLIGHTS Top-performing sales professional with 10-year track record of outpacing annual sales goals and building exceptional team relationships. Consistently ranked in the top 10% for overall team performance nationwide. Repeated success in team building and leadership. Managed day-to-day workflow and championed efficiency within daily operational tasks Collaborated with and reported to senior operational leadership regarding all project deliverables, customer service issues, departmental operational updates, and human resources activities and functions. Skilled at process and policy development and administration. Certified Six-Sigma green belt. AREAS OF EXPERTISE ♦ Client Relationship Management ♦ Direct Sales Management ♦ Training Development and Delivery ♦ Team Collaboration ♦ Project Management ♦ Research and reporting ♦ Team supervision ♦ Strategic Planning ♦ Workforce Management ♦ Budgeting and Expense Forecasting ♦ Customer Needs Assessment ♦ Client/Industry Research ♦ Labor Relations ♦ Metrics Development and Progress Tracking ♦ Negotiations ♦ Operations Management ♦ Microsoft Office Suite – Word, Excel, PowerPoint ♦ Customer Service PROFESSIONAL EXPERIENCE AT&T Regional Call Center Administrative Manager 02/1999 – present Center administration including all areas of Human resources, labor relations, benefits, training design and delivery, attendance, workers compensation, disability, workforce management, expenses and records management. Customer Advocacy, ADA, regulatory, company processes & procedures, local union liaison. Managed an office of approximately 200 with an HR/Admin staff of 12 HIGHLIGHTS ♦ Instrumental in developing and writing local policies & procedures. The new policy was adapted for utilization in the entire region. ♦ Led all special projects and hand selected team members. Monitored progress beginning to completion on all special projects. ♦ Improved department efficiency performance by setting up a complex issue team to allow a better customer experience by providing a more specialized and personal interaction. ♦ Improved department attendance by 23% by strictly enforcing the company policy and initiating local guidelines to allow employees to adapt to the policy in a more realistic but flexible manner. E-One Entertainment Operations Manager 3/2010 – Present Hired to oversee the day to day operation of a large scale night club including staffing, payroll, training, financials, contract negotiation, cash sales and daily closing, inventory and supplies as well as general supervision of the service staff. HIGHLIGHTS ♦ Increased sales revenue by 27% by reshaping the service staff processes. ♦ Effectively recruited and trained all staff members during a transition from a 200 person capacity to a 1600 person capacity
- 2. venue. ♦ Reduced asset loss by implementing a check and balance cash process. DESIREE MOSELEY 510-520-5774 | dezy@att.net | Page 2/2 United States Navy Supply Manager 08/1981 – 02/1992 Served 12 years Active Duty Navy in the Supply Department. Responsible for supervising Enlisted military personnel, Record keeping, inventory, team performance. Completed Air Crew training was part of the Secretary of the Navy Flight Crew. During that time we were responsible for travel of all high ranking Military officials as well as Congress and Senate. HIGHLIGHTS ♦ Served and deployed to the Middle East during Operation Desert Storm. ♦ Served on the executive staff of the Secretary of the Navy. ♦ Completed Naval Aircrew Training. ♦ Carried a Secret Security Clearance. NOTES