Jill Griffith is a detail-oriented business analyst with over 20 years of experience identifying opportunities to improve business processes and maximize productivity and revenue. She has a proven track record of providing effective solutions to enhance performance and efficiency. Griffith has strong communication, problem-solving, and decision-making skills. Her core competencies include analytical problem-solving, communication, and computer proficiency in programs like Excel, Word, and PowerPoint. She has worked at Verizon Wireless for over 25 years in various roles, including her current role as a senior analyst developing sales quotas and compensation plans.

1. Jill Griffith Mobile: 916 838 0426
2616 Coho Ct.  Sacramento, CA 95826 Email: griffithjd16@gmail.com
Business Analyst
Detail-oriented and solutions-focused business analyst with two decades of experience of analyzing current and
potential business processes to identify clear opportunities for improvement. Proven track record in providing
business solutions that enhance productivity, improve quality, drive sustained business performance, and
maximize revenue potential. Accomplished and fluent communicator with strong investigation, problem-solving
and decision-making skills, combined with a pragmatic approach and sound business acumen. Highly
accomplished with a verifiable track record in fields such as analysis and gathering, business process mapping and
the development of interactive prototypes in use of preliminary reporting process.
CORE COMPETENCIES
Analytical Problem-Solver: Ability to troubleshoot and develop creative, innovative solutions to financial challenges.
Successfully manage change for improved performance and efficiency. Identify problems or needs and initiate
logical, effective solutions.
Communication & Interpersonal: Exceptional interpersonal skills with proficiency to build strategic business
relationships. Collaborate and communicate positively with people of diverse backgrounds. Proven ability to deal
and communicate to all levels of employees from executive level management to line level employees.
Computer Literacy: Skilled in various computer operation with advanced skill level in Excel, demonstrated proficiency
in Microsoft Office programs (Word, PowerPoint, Access).
PROFESSIONAL EXPERIENCE
Verizon Wireless May 1993 - Current
Senior Analyst January 2006 - Present
Develop and propose monthly sales quotas for 1200 retail and indirect employees by reviewing trends, upcoming
marketing promotions, and current performance then communicate to the field. Analyze and set quota based on
prior performance, percent to contribution, past trends, and ceilings/floors.
― Perform an allocation from a gross number down to store and individual levels; ensure accuracy of
information, develop checks and balances, and consider other factors affecting results.
― Gather and present monthly statistical compensation data, by job type, to illustrate a year's worth of
performance on different sales matrix to executive leadership, and discuss anomalies or areas of opportunity.
― Partner with Reporting Team on new quarterly compensation to explain how compensation is to be paid and
structured so that they could build a daily tracking report.
― Work collaboratively with HQ Compensation team to produce expected results while creating a cohesive
teamwork.
― Cooperate with cross-functional team to create a documented process distributed to all other regions.
― Oversee and facilitate all new hire training classes to compensation programs.
Key Accomplishments:
― Selected as Emcee for regional "Rock Star" sales kickoff in 2014.
― Created Ad hoc reporting to perform monthly audits on our retail management staff in commission database
to HR databases to ensure accuracy on both levels.
― Facilitated adjustments on compensation structure by auditing commission system to HR PoepleSoft.
Discovered $40,000 bonus payout discrepancies for 103 managers. Currently, monthly audit is required to
ensure system and data accuracy.
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2. Jill Griffith Mobile: 916 838 0426  Email: griffithjd16@gmail.com
― Rebuilt quota setting procedure to remove any manual manipulation, resulting to increase accuracy and
expedite process.
Supervisor - Commissions April 2005 - December 2006
Supervised, directed and mentored five analysts to ensure timely completion of three regions in the West for all
sales channels (Retail, Business, and Indirect) for both employees and agents. Reviewed and analyzed monthly
trending of all regional employee and agent payouts to ensure alignment with compensation guidelines.
― Secured on time payments of compensation by communicating with regions on open commission issues.
― Participated in database testing to ensure timely processing of payment for commission according to
compensation plan guidelines.
― Ensure completion and submission of payroll and A/P files each month within the deadlines given.
Key Accomplishments:
― Conducted new system compensation testing to ensure compliance with all rules and guidelines for
commissions. Raised any issues through the chain, helped in addressing problems, and retested until all
guideline were met.
― Maintained teamwork and staff coordination by organizing monthly meetings with all employees; discussed
project progress, created a prioritization list for monthly/weekly/daily deadlines, and coordinated all operational
needs.
Commission Analyst February 2001 - March 2005
Oversaw and maintained auditing of monthly commission and bonus payouts for 4,000 employees. This included
maintaining commissions system, updating employee quota and job titles, reconciling transactions, distributing audit
reports, communicating with managers on discrepancies between transactions, and ensuring timely completion of
reports.
Key Accomplishments:
― Increased overall accuracy and efficiency of calculating commission and bonus payouts by 30% through
designing and implementing auditing procedures.
― Reduced monthly discrepancies by 75% through training and resolving billing system problems.
Customer Service Representative May 1993 - February 2001
Ensured all customers concerns were addressed appropriately, resolved escalated incoming phone calls, and
established strong rapport with clients by identifying customer needs, providing excellent customer service,
providing customers with correct information, and maintaining professional demeanor.
― Organized, coordinated and facilitated training classes on the different procedures for the Irvine call center.
Key Accomplishments:
― Restructured pager repair process resulting in 60% decrease in repairs and 75% decrease in pager failure.
― Discovered $70,000 savings for 1997 – 1998 by conducting audit and research on past due repairs.
― Consistently delivered all commitments on time through close coordination and successfully negotiating with
vendors.
EDUCATION
Master of Business Administration
University of Phoenix Sacramento, CA 2003
Bachelor of Science in Criminal Justice
California State University Sacramento, CA 1999
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3. Jill Griffith Mobile: 916 838 0426  Email: griffithjd16@gmail.com
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