Mark Turner has over 30 years of experience in sales and product management roles. His most recent role was as National Sales Manager for Oceania Bicycles from 2010 to 2016, where he was responsible for managing sales, developing strategies, and overseeing customer service. Prior to this, he worked in real estate sales and as a Product Manager in the bicycle industry, where he gained experience in procurement, product development, and marketing.

1. Personal Profile
______________________________________________________________________________
Mark Turner

2. MARK TURNER – RESUME 1604 mobile: 0438 689 019 2 of 14
Mark Turner
 Reliable
 Versatile
 Detailed
 Methodical
 Patient
 Dedicated
 Persistent
 Enthusiastic
 Hard Working
 Listens
 Customer Oriented
 Communicates
 Follows Up
 Honesty
 Integrity

3. MARK TURNER – RESUME 1604 mobile: 0438 689 019 3 of 14
Mark Turner
Resume
Professional Profile
Over the last 5 years I have presided as National Sales Manager with an up and coming bicycle
wholesale business which has exclusive distribution of several leading international brands.
In this role I have drawn upon previous experience in the industry and recognition of the
importance of excellent customer service and reliability as a supplier.
In addition to managing, developing sales targets and strategies, recruiting and being
accountable for the performance of the IBD sales and customer service team I have worked
closely with key accounts including Amart and Rebel Sports of the Supercheap Auto group.
Previously, over a 3 year period, I developed and consolidated skills required to work effectively
in the real estate industry. Working principally as a sales consultant I became familiar and
increasingly proficient in all the essential aspects of prospecting, listing, marketing, managing,
and negotiating the sale of property.
Prior to this, as an experienced Product Manager in the bicycle industry, I used my creative and
strategic skills to implement product range analysis and development from opportunity
identification to profit management.
Worked extensively developing product ranges supplied to both the Mass Market and the
Independent Bicycle Specialist distribution channels. Coordinated with other Sales and
Marketing team members to develop ideas and implement marketing plans and strategies.
I successfully developed products and product ranges to take advantage of changing market
trends and customer needs with notable emphasis on key accounts BigW and Kmart.
My skills developed through experience. As a Product Manager I developed abilities in effective
procurement from and ongoing evaluation of mainly Asian supply sources, price negotiation,
specification, QA, supply and development of meaningful business relationships.
I am focused, driven by commitment to complete a task to high standards, have an attention to
detail, the ability to listen and am able to communicate effectively with all stakeholders,
including local and overseas suppliers, customers and sales/marketing teams.
Mark Turner
P.O. Box 374
Cockatoo
Victoria 3781
Phone : 03 5968 9258
Mobile : 0438 689 019
E-mail : mhturn@bigpond.com

4. MARK TURNER – RESUME 1604 mobile: 0438 689 019 4 of 14
Major Achievements
 During 2008 – 2010 successfully negotiated and completed property sales in the
Melbourne outer eastern area of value in excess of $21m, ranging from $220,000 –
$1,030,000.
 Developed product range, presented and successfully secured Kmart bicycle Parts and
Accessories business resulting in significant sales and gross profit contribution to the
business over 13 year period from 1994.
 Continually developed bicycle Parts and Accessories business supplied to BigW over 15
year period, managing consistent sales and profit growth including record sales with
increase of more than 35% in the 2007 year.
 Produced Training Video and conducted Training Seminars for BigW store staff involved
in bicycle sales and handling, Australia wide.
 Produced and edited industry leading Bicycle Owners Manual used by all company
divisions and widely copied by several international bicycle manufacturers.
 Personally designed from scratch, sourced China manufacturer, QA tested, and
successfully brought to market several innovative, unique products inc. new designs of
vehicle mounting bicycle carrier racks to ensure reliable supply and increasing average
gross profit margin by more than 10% over previous available products.
 Designed, developed, sourced and implemented various Point Of Sale display equipment
including a bicycle tube dispenser unit to enhance store display and brand promotion.
 Management design and development of branded bicycle brochures, catalogues, printed
flyers and product packaging.

5. MARK TURNER – RESUME 1604 mobile: 0438 689 019 5 of 14
Career Summary
2010 – 2016 National Sales Manager Oceania Bicycles - Lynbrook
2009 – 2010 Sales Consultant / Agents Representative Ray White - Mooroolbark
2008 – 2009 Sales Consultant / Agents Representative Barry Plant Real Estate – Lilydale
2007 – 2008 Casual work inc.: Landscape Gardener,
Concreting, Electrical contractor assistant,
Owner Builder
2007 Sales Support / Agents Representative /
Assistant Property Manager Barry Plant Real Estate – Emerald
2003-2007 Product Manager Parts & Accessories
(Domestic Brands) Pacific Brands - Altona North, Vic
1998-2003 Product Manager / Key Account Manager –
Mass Merchants Pacific Brands - Brooklyn, Vic
1993-1998 Product Manager Parts & Accessories –
Mass Merchant and Dealer brands Malvern Star - Brooklyn, Vic
1990-1993 Product Manager / Sales Manager –
Mass Merchant brands Malvern Star - Brooklyn, Vic
1987-1990 Sales Administrator /
Assistant Product Manager South Pacific Cycles - Cheltenham
1982-1987 Warehouse Manager, Sales Coordinator Graecross Industries - Bayswater
1980-1981 Field Research Assistant Shell Chemical - Mitcham
1979-1980 Field and laboratory assistant Dept of Agriculture - Scoresby
1978-1979 Forestry maintenance worker Forestry Commission - Kallista

6. MARK TURNER – RESUME 1604 mobile: 0438 689 019 6 of 14
Skills / Training / Personal Development
IT Skills: Competent ability with Microsoft Excel, Word, Powerpoint, Outlook
Use of Pronto and Vision 6 data bases and B2B, B2C web programs as used by
Oceania Bicycles.
Use of real estate database programs inc. My Desk Top, Portplus, Console and
RP Data
Extensive use of Optimiza forecasting and stock management program
Use of Cubes data base access tool
Beginning ability - AutoCAD 2000 design program.
Beginning ability - Spaceman planogram design program
Certificate III Business Administration BSB30201 - Training Synergies Australia, 2004
Course in Property for Real Estate Agents Representatives (21524 VIC) Swinburne Uni/TAFE
Various real estate industry specific training via Ray White organization.
Barry Plant industry training: Induction / Managing the Sale / Relationship Based Listing /
Listing Kit Presentation Workshop / Boot Camp 2008 / Commission and Advertising Workshop
Former member of the R.E.I.V.
Current Victorian Drivers Licence
Working With Children Check (lapsed)
Level 2 First Aid, 2010 - St Johns Ambulance (lapsed)
Football Trainers Basic Course, 2010 – AFTEC Australia (lapsed)
Certificate, Responsible Serving of Alcohol (lapsed)
People Skills:
 Friendly, easy to talk to and focused on customer service.
 Throughout my professional career I have worked closely with customers,
suppliers, staff and colleagues to progress business goals utilizing and emphasizing the
importance of communication and strong, positive interpersonal relationships.

7. MARK TURNER – RESUME 1604 mobile: 0438 689 019 7 of 14
Career Experience
National Sales Manager
Dec. 2010 – April 2016 Oceania Bicycles Lynbrook Vic
Oceania Bicycles is a growing and respected business with exclusive distribution of a number of
long established and well recognized international bicycle and bicycle accessories brands as
well as its own domestic labels. Principally supplying to the Independent Bicycle Dealer market
Oceania was originally born from independent retail roots, and is now fully controlled as part of
the Super Retail Group.
Responsibilities/Accountabilities:
 Primarily to manage and develop sales for Oceania Bicycles
 Achieve targets
 Manage Sales team and Agents representation to existing and new customers
 Manage CSO and Warranty support team to provide exemplary service
 Monitor customer preferences and market trends to determine focus of sales efforts
 Review and make recommendations re product sales performance
 Provide technical advice and recommendations to customers and identify new
opportunities
 Negotiate pricing structures in conjunction with Operation Manager
 Analysis of past/future performance by store
 Assist in resolution of customer and consumer complaints
 Management of customer accounts and credit worthiness
 Confer and consult in relation to plan advertising, marketing activities and overall
strategic planning
 Ensure customers kept up to date with product and stock information
 Attend trade shows, launches, expos and conferences
 Manage company sponsored athletes
 Other duties included management of key accounts Amart/Rebel Sports and 99 Bikes.

8. MARK TURNER – RESUME 1604 mobile: 0438 689 019 8 of 14
Sales Consultant / Agents Representative
May 2009 – June 2010 Ray White, Mooroolbark Mooroolbark Vic
Responsibilities:
 All aspects of real estate property listing, management, marketing and sales
 Generate Listings using all prospecting methods: data base development, telemarketing,
mail outs, email, cold canvassing, door knocking, personal contacts, referrals, etc
 Recommend, implement and manage marketing campaigns
 Negotiate sales
Sales Consultant / Agents Representative
Feb. 2008 – May 2009 Barry Plant, Lilydale Lilydale Vic
Responsibilities:
 All aspects of real estate sales
 Conduct private buyer and open house inspections
 Final inspections, liaise and meet with building and pest inspectors and valuers
 Prospect for, conduct presentations and manage listings.
Real Estate Sales Support Officer / Trainee Agents Representative
2007 Barry Plant Group / Emerald and District Co-operative Emerald Vic
Responsibilities:
 Become familiar with all aspects of sales office operation and procedures
 Conduct open house inspections
 Pursue sales leads and liaise with prospective buyers, sellers and sales team
 Provide advertising copy
 Assist advertising photography
 Compile market information and analysis
 Final inspections, Liaise and meet with building and pest inspectors and valuers
 Maintain strong, positive relationship and service level to vendors and purchasers
Real Estate Sales Property Management Officer / Trainee Agents Representative
2007 Barry Plant Group / Emerald and District Co-operative Emerald Vic
Responsibilities:
 Become familiar with all aspects of property office operation, forms and procedures
 Regular scrutiny, follow up and reporting on overdue tenant payments
 Liaise with landlords and tenants about payment situations
 Serving of overdue notices and notices to vacate
 Preparation of rental increase notices
 Lease reviews
 Liaise with tenants and landlords re property maintenance
 Arrange and follow up property maintenance with trades
 Conduct general and final inspections and prepare condition reports
 Conduct inspections with prospective new tenants
 Conduct reference checks for prospective new tenants and assist selection process
 Preparation of monthly newsletter
 Maintain high level of service and positive relationship with tenants and landlords

9. MARK TURNER – RESUME 1604 mobile: 0438 689 019 9 of 14
Product Manager Parts & Accessories (Domestic Brands)
2003-2007 Pacific Brands Leisure and Fitness Altona North, Vic
Pacific Brands was one of Australia’s leading manufacturers and distributors of clothing,
footwear, bedding and sporting goods with a highly prized portfolio of icon domestic and
International brands. Pacific Brands Leisure & Fitness was the largest wholesaler of bicycles
and bicycle parts and accessories in Australia, supplying to the Independent Bicycle Dealer
(IBD) and Mass Merchant markets in Australia and New Zealand.
Responsibilities:
 Overall responsibility for developing and sourcing specific mass merchant and dealer
domestic branded bicycle parts and accessories to meet market expectations and to
achieve budgeted financial targets relating to sales, gross profit and stock performance
(including Repco, Malvern Star, Dunlop brands)
 Product Sourcing – select, source and procure products to meet market expectations and
meet relevant Australian Standards. Source and plan deliveries to meet sales and stock
budgetary requirements.
 Product Development – product strategy, research and development and manufacturing
coordination for new and emerging products. Market analysis to develop new product
definitions / specifications. Provide technical expertise and training to sales team and
other departments. Set, monitor and control quality and safety standards for products to
meet / surpass any legal requirements. Visit customers to obtain continued support for
product ranges and obtain market intelligence.
 Supplier Management – establish clear and effective communications with suppliers.
Maintain strong business relationships with overseas principles and factories, requiring
overseas visits to existing and potential new suppliers (inc. China, Hong Kong, Taiwan).
 Marketing and Product Branding – development of marketing/business plans to establish
and maintain product and distribution channels. Devise merchandising and display
activities and appropriate packaging to promote branding and meet company and legal
requirements. Coordinate product packaging/branding with external agencies.
Development of IBD range focus in line with Planogram merchandising strategy for all
IBD brands.
 Sales – in conjunction with senior colleagues, set annual sales and gross margin
budgets. Plan and implement tactical promotions with suitable products. Coordinate
information to customers and sales personnel. Calculate and propose wholesale prices
to meet gross margin budget requirements. Monitor sales data, including customer POS
data, to ensure appropriate product mix and maximize wholesale and retail profits.
 Stock Management – sales and stock forecasting and branch distribution. Collaborative
forecasting with major accounts (eg. BigW, Kmart). Achieve budget stock-turns for each
category, operating within an open to buy management system. Ensure minimum
performance hurdles applied to new products and management to reduce “tail” of slow
moving less profitable products.
Managed re-focusing and downsizing of IBD product ranges (inc. reduction from more
than 1000 to approx. 250 SKUs).
 Staff Management – provide projects, assistance and advice to junior team members so
they can develop required skills and career paths.

10. MARK TURNER – RESUME 1604 mobile: 0438 689 019 10 of 14
Major Achievements:
 Total re-branding development of major Mass and IBD domestic brands in F06 year in
line with major brand rationalization and strengthening strategy.
 Growth of major Mass brand to record sales levels 35%+ above budget in F07 year.
 Total design, development and launch of new bike carrier range to achieve increased
gross profit 10%+ above previous options.
Product Manager Parts / Key Account Manager – Mass
1998-2002 Pacific Brands Leisure and Fitness Brooklyn, Vic
Responsibilities:
 Product Manager for all Mass Merchant Parts and Accessories ranges with
responsibilities as listed above.
 Additional responsibilities for all Mass Merchant complete Bicycle ranges as supplied to
key accounts including BigW.
 Key involvement in all ranging, sourcing, product development, pricing, marketing, sales,
delivery and stock control processes
 As Key Account Manager, responsible for major mass merchant accounts including BigW
and Kmart. Primary communication channel with Mass Merchant key accounts including
day to day business, range development and promotional activity.
 Development and key role implementing National Warranty and Service system for all
companies within PBLF Group
 Organized and implemented Australia wide staff training seminars for BigW stores.
Produced procedures and training manuals and training video.
 Personally designed and developed, with assistance of manufacturers, various technical
marketing and innovative product design projects including: a unique “Easy On / Easy
Off” bicycle training wheel and specialised trade show display equipment.
 Consultative role as team member implementing new BoB computer program for the
Group
Achievements:
 Continued increase in bicycle sales to BigW (Dunlop and Speedwell brands).
 Continued growth of parts and accessories business supplied to BigW (On Your Bike
brand) and Kmart (Roadstar, Aerial and Dunlop brands).
 Key involvement designing and implementing quality assurance process for overseas
bicycle production utilizing independent China based agencies. Visited key Chinese
bicycle factories to check and monitor production quality and schedules.

11. MARK TURNER – RESUME 1604 mobile: 0438 689 019 11 of 14
Product Manager Parts and Accessories
1993-1999 Malvern Star Bicycle Company Brooklyn, Vic
At this time Malvern Star Bicycle Company and Repco Bicycle Company were separately
operating sister divisions of Pacific Dunlop. Malvern Star is one of the oldest and most
recognized bicycle brands in Australia. The company’s strength initially developed through the
Independent Specialist market but continually developed and strengthened its position with the
Mass Merchant market.
Responsibilities:
 Responsible for all bicycle parts & accessories product groups for both Mass Merchant
and Dealer market divisions of the company (specific brands included: Malvern Star,
Specialized, Rosebank Helmets, Cyclotech, On Your Bike, Roadstar, Aerial).
 Key involvement in all product development and sales / marketing processes
Achievements:
 Successfully introduced complete bicycle parts & accessories range (Roadstar brand)
into Kmart. Supply continued until end of 2006 with peak wholesale sales exceeding
$3m in F96 & F97 years.
 Maintained successful development and growth of accessories range to BigW with
wholesale sales exceeding $2.5m.
 Continually increased Dealer Division parts and accessories category sales by average
of 9% P/A 1993-1998, peaking over $3.8m.
 Developed, produced and edited industry leading Bicycle Owner’s Manual used by all
brands within PBLF Group
Product Manager Parts and Accessories / Sales Manager
1990-1993 Malvern Star Bicycle Company Brooklyn, Vic
Malvern Star Bicycle Company, then a division of Pacific Dunlop, took over the brands and
bicycle distribution of South Pacific Cycles gaining wider access to Mass Merchant and other
market channels.
Responsibilities:
 Key involvement with Mass Merchant Accounts and management of all product groups
(Bicycles, Wheel toys and Parts & Accessories)
 Initial involvement with BigW account
 Assisted delivery requirements of imported bicycles to Kmart, Venture and Toy Kingdom
accounts.
 Assisted organization and co-ordination of trade shows including design and production
of display equipment.

12. MARK TURNER – RESUME 1604 mobile: 0438 689 019 12 of 14
Sales Administrator / Assistant Product Manager
1987-1990 South Pacific Cycles Cheltenham, Vic
South Pacific Cycles was part of the Playcorp group of companies and formed by the
acquisition of two private bicycle manufacturing and wholesaling businesses, Roadmaster
Industries and Graecross Industries, with access to both the independent specialist and mass
markets.
Responsibilities:
 Central coordinating and communication role in sales team to both specialist
Independent Dealer and Mass Merchant accounts
 Assistant product management role for bicycles and bicycle accessories
 Coordinated delivery requirements of locally assembled bicycles to Kmart, Target and
Toy Kingdom accounts.
 Coordinated bikes and accessories presentations for Toy Fair trade shows.
Achievements:
 Assisted development of Peugeot and Graecross bicycle ranges
 Development of Peugeot and Graecross bicycle range catalogues
 Assisted development of Cyclotech parts & accessories product ranges and catalogues.
1982-1987 Graecross Industries Bayswater, Vic
Greacross Industries was a small independently owned manufacturer and wholesaler of
bicycles and bicycle accessories.
Responsibilities:
 Sales Co-coordinator
 Sales Administrator
 Assistant product manager
 Sales Representative. Territories included Melbourne eastern metro, Vic eastern,
northern, central and western regions, southern NSW and eastern SA.
 Warehouse Manager
 Warehouse picker / packer
 Assembly line worker
Achievements:
 Co-ordinated activities of national sales team and communicated with customer base
nationally for this small independent company.
 Successfully secured supply and introduced two bicycle ranges into Myer Melbourne
Store.

13. MARK TURNER – RESUME 1604 mobile: 0438 689 019 13 of 14
1980-1981 Shell Chemical Mitcham, Vic
Shell Chemical was a major supplier of pesticides and herbicides to the agricultural industry.
Field research trials were conducted from the Mitcham facility.
Responsibilities:
 Field research assistant – agricultural pesticides, pome fruits, wheat
1979-1980 Department of Agriculture Scoresby, Vic
The Victorian Dept of Agriculture research unit at Scoresby conducted a wide range of research
activities to assist and improve agricultural practices and marketing.
Responsibilities:
 Field / laboratory research assistant - horticulture, pome fruit growth hormones and
pesticides
1978-1979 Forestry Commission Kallista, Vic
The Forestry Commission unit at Kallista serviced a wide range of maintenance requirements
for parks, gardens and public lands in the Dandenong Ranges area.
Responsibilities:
 Forestry maintenance worker, tree planting, gardening, fire fighting

14. MARK TURNER – RESUME 1604 mobile: 0438 689 019 14 of 14
Interests
 Music, Guitars, Singing
 Building (as Owner Builder project managed and actively involved in a major home
renovation),
 Gardening, Landscaping, Environmental issues
 Travel, Camping, Reading, Cycling, Local Theatre
 Local community sporting clubs inc.:
Senior football club - currently Team Manager Reserves (Gembrook-Cockatoo FNC)
Junior football club – previously President (2009-2011), Football Manager and Team
Manager
Previously involved with Sherbrooke Rangers Soccer Club,
Former Martial Arts instructor,
Former coach Cockatoo Little Athletics,
 Previously active member of GEMCO Players theatre group
Personal Information
Married with four children
Referees
Craig McGregor General Manager Oceania Bicycles 0402 901 505
Mark Moore M.T.Moore Electrical 0413 745 543
Others on request