1. Diane Ray-Cannup
7901 Sunview Circle
Columbia, SC 29209
Home/Cell (803) 360-6634
Alternate (803) 776-6004
OBJECTIVE
To obtain a full time position of employment
Major strengths include strong team player, attention to detail, dutiful respect for
compliance in all regulated environments, strong customer service. Computer and Internet
literate.
PROFESSIONAL ACCOMPLISHMENTS
Hold current South Carolina Property and Casualty Producer’s License
Hold current South Carolina Property and Casualty Adjuster’s License
RELEVANT SKILLS / SUMMARY OF QUALIFICATIONS
- Strong customer service background
- Strong communication skills
- Compassion and Empathy
- Willingness to go the extra mile
- Willingness to learn and continue my education
Results-oriented, high energy, hands-on professional, with a successful twenty-seven year
record of accomplishment in the insurance industry for customer service, recovery, claims,
and sales. Analytically-minded with superb organizational skills and attention to detail.

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EXPERIENCE
PERSONAL LINES ACCOUNT MANAGER
Adams Eaddy & Associates September 2013 – Present
- Process information from clients to obtain several quotes for best possible coverage
options
- Maintain billing / invoice agency accounts
- Process policy changes per client requests
- Professional / Client based customer service
- Special projects when warranted
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Farm Bureau Insurance Company October 2012 – September 203
- Processed incoming telephone calls regarding billing, claims, and policy changes
- Conducted outgoing telephone calls to clients to update policy as needed
- Processed mortgage company requests
CLAIMS ADJUSTER
Custard Insurance Adjusters, Inc. May 2009 – July 2012
- Assign and process new property loss assignments
- Review, process, and invoice property claims reports from field representatives
- Provide customer service to professional / client basis
SUBROGATION ANALYST AND AUTOMOBILE CLAIMS REPRESENTATIVE
Companion Property and Casualty May 1998 – April 2009
- Nine years of experience as a subrogation recovery analyst for various types of
claims, including Workers’ Compensation, Personal Lines, and Commercial Lines
- Two years of experience investigating, evaluating, and negotiating automobile
claims
- Analyzed liability cases
- Back up typist for medical billing / coding for Workers’ Compensation
- Special projects as warranted

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AUTOMOBILE CLAIMS REPRESENTATIVE, ASSISTANT UNDERWRITER, COMMERCIAL
POLICY RATER, AND CLERK/TYPIST
Seibel’s Bruce, Inc. August 1988 – May 1998
- Investigated, evaluated, and negotiated claims
- Reviewed claims for possible subrogation recovery
- Maintained and processed diary system for all records
- Processed new and renewal commercial policies
- Processed policy changes for commercial policies
- Proofread all commercial policies for imperfections
- Professional / client based customer service
EDUCATION
Completed two years at Limestone College; had a 4.0 GPA
Graduated in 1986 from Richland Northeast High School
Obtained Medical Billing / Coding certification from US Career Institute
Licensed South Carolina Adjuster since 1993
Licensed South Carolina Property and Casualty Producer since 2013