Respond to 2 students DQ 275 words and 1 reference each Original DQ... DUE 6-15-2016 7:00 p.m EST Explain the difference between pre -service, point-of-service, and after-service. What elements are central to each? Provide an example of how an organization might create a competitive advantage in each of these areas... (REMINDER) IN HEALTHCARE Additional Topics (Team Meetings in a clinic) (Quality Improvement in Health Care) (National Health care Quality) Student 1 he elements of p re-service, point of service, and after service are crucial elements in all lines of business. It is important for a business to continuously create an experience for the client in all stages of service. These stages are essential in not only ensuring organizational success but also ensuring that customer satisfaction is upheld. The largest factor In how successful an organization is depend on how happy their consumer base is with the experience received, prior to, during, and after the services were comple ted . According an article in Forbes Magazine , Customer experience has reached a level in which it is now more important than the products being sold and can even be a key factor in the marketing of a brand. (Newman, n.d.) Pre service care pertains to all planning stages of the organization. This encompasses all aspects from marketing, products and services provided, market research, understanding the client base as well as the area in which the products are to be provided. This is one of, if not, the most important aspect of these elements. It is not only important to ensure that the products and or services provided are of the highest quality, but also that there is a need for them. This idea of a competitive advantage is a key factor in the success of an organization and this is when the pre service planning come into play. According to the article Startup Location Is Still A Critical Success Factor: " Even in this age of globalization and virtualization , the geographic area where you choose to live and work can still make or break your startup business."( Zwilling , n.d.) Meaning that it is important for a company to understand the market in which they w ish to serve in order to assure that they are serving the correct client base and remain competitive in their market . P oint of service could translate to p ost service care which pertains to the care received at the time the patient is seen. This is reflected in the customers satisfaction with the experience received, a direct reflection of the customer service as well as the techniques that are used. Quality of care provided by healthcare professionals, a nd thus received by patients, can be a make or break factor in the success of a firm. According to Quality of Care Information Makes a Difference, "Quality report cards are becoming increasingly more common and receive much publicity. They can have significant impact on competition among prov.