Resident Engagement Focus to Increasing Productivity and Efficiency - ACUHO-I 2019 Toronto

© ACUHO-I 2019 | All Rights Reserved
Resident Engagement Focus to
Increasing Productivity and Efficiency
Corporate Connections Session

A Resident Engagement Focus to
ACUHO-I Conference
June 2019
Toronto, Canada
© 2019 ResLife Portal 3

© 2019 ResLife Portal
…quote
4

“
Excitement comes from the achievement.
Fulfillment comes from the journey that
gets us there.
Simon Sinek
5

…outline
6

Outline
▪ Programming Models:
Community, Curriculum, & Connections
▪ New Student Experience
▪ Gamify Your Residence Life and Resident Milestones
▪ Feedback Loop for Continuous Improvement:
Assessments, Surveys, & Polls
▪ About
▪ Questions

Goal
Discuss topics to help
residence life staff be
more productive and
efficient
9

…introductions
10

Bob Brophy
Residence Life Professional

Frank Garofalo
Principal Consultant
ResLife Portal

…a show of hands
13

A Show of Hands…

A Show of Hands…
Community
Development

A Show of Hands…
Community
Development
Curriculum /
Residence Education

A Show of Hands…
Community
Development
Curriculum /
Residence Education
1-on-1 Conversations

A Show of Hands…
Community
Development
Curriculum /
Residence Education
Student Learning
Objectives / Outcomes

…a blend ?
Community
Development
Curriculum /
Residence Education
Student Learning

…programming models
20

Programming Models
Community, Curriculum, & Connections

Models
Community
Development
Curriculum /
Residence Education
Student Learning

…a shift from community
to curriculum and 1-on-1’s ?

…a shift from community
to curriculum and 1-on-1’s ?
...let’s dive into this

RAs are residents too

…examples

Examples
creating a sense of belonging

Memorizing
Resident
Names
Examples

Memorizing
Resident
Names
One-on-One
Conversations
Examples

Memorizing
Resident
Names
One-on-One
Conversations
Creative
Program Titles
Examples
Let’s Taco ‘Bout… / Ice Ice Baby – ice breakers / Lama help you out…

Memorizing
Resident
Names
One-on-One
Conversations
Creative
Program Titles
Themed
Days of the
Week
Examples
#MeetAndGreetMondays / #WisdomWednesdays

…an example program model: SHARED

S.H.A.R.E.D.
Example model

S.H.A.R.E.D.
Example model
Self-
Awareness

S.H.A.R.E.D.
Example model
Self-
Awareness
Health &
Wellness

S.H.A.R.E.D.
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness

S.H.A.R.E.D.
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship

S.H.A.R.E.D.
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship
Engaging in
(school)

S.H.A.R.E.D.
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship
Engaging in
(school)
Diversity &
Inclusion

Example model
Social programs can be educational and informative. Prompted discussion topics.
S.H.A.R.E.D.
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship
Engaging in
(school)
Diversity &
Inclusion
plus,
Social

…new student experience

New
Student
Experience

Structure / Base or Topic Focus

FYI/E
For Your Information
/ Experience

#MicDropLife / #IGotThis
FYI/E
/ Experience
Orientation
Program

#LifeSkills / #Adulting
FYI/E
/ Experience
Non-
Orientation
Program
Orientation
Program

…make it “easy”

YSA
EEE
Make it E.E.E.A.S.Y.
Engagement

YSA
EEE
Encourages
participation
by Residents
& RAs
Engagement

YSA
EEE
Encourages
participation
by Residents
& RAs
Enhances the
Resident
Experience
Engagement

YSA
EEE
Encourages
participation
by Residents
& RAs
Attainable
Assessment
Opportunities
Enhances the
Resident
Experience
Engagement

YSA
EEE
Encourages
participation
by Residents
& RAs
Supports
Mission
& Dept
(financially &
theoretically)
Attainable
Assessment
Opportunities
Enhances the
Resident
Experience
Engagement

YSA
EEE
Encourages
participation
by Residents
& RAs
Supports
Mission
& Dept
(financially &
theoretically)
Yardstick
Yields!
Benchmarking
(but needed a “Y”)
☺
Attainable
Assessment
Opportunities
Enhances the
Resident
Experience
Engagement

…participation trophy?
Listing of things to credit residents for accomplishing

Participation Trophy?
1 Star:
▪ Earn a A/B on any graded work
▪ Participate on any intramural team
▪ Check in with your RA weekly
▪ Attend any campus athletic / performing / academic
arts event
▪ Attend an RA program
▪ Attend a campus program
▪ Participate in any school club or activity (Orientation
Committee / Homecoming, etc.)
▪ Donate meals to a charity
▪ Participate in a tutoring session or extra study session
2 Stars:
▪ Participate in Assessment activities
▪ Participate in the Connectivity / Welcome Week /
Orientation Program
▪ Attend a college / hall programming board activity /
sponsored program
▪ Attend a college sponsored community service
program
▪ Assist an RA in planning a program
5 Stars:
▪ Participate in the planning of college or hall
activities
▪ Do a floor / hall bulletin board
10 Stars!
▪ Be an executive board (office) member of a
recognized school / club
▪ Become an active member of college / hall’s
programming board / council
▪ Recruit a professional/instructor to do a
program
Making it easy… Listing of things to credit residents for accomplishing

…incentives

Incentive
Recognition

Incentive
Recognition Candy Bars
/ Swag

Incentive
/ Swag
100 Stars
(for example)

Incentive
/ Swag
Banquet /
Reception
100 Stars
(for example)

Incentive
/ Swag
Residents
& RAs
Banquet /
Reception
100 Stars
(for example)

Incentive
/ Swag
Residents
& RAs
TallyBanquet /
Reception
100 Stars
(for example)

…gamify your residence life

Gamify Your
Residence Life
Resident Milestones

“
…triggering innate reward systems
with game mechanics can benefit from
increased Millennial engagement and
retention at work.
“7 Ways Gamification Can Help Retain and
Engage Millennials.” by Ryan Jenkin.
Inc. Magazine (February 2017)

“
Higher education is even getting into
the fun, using gamification techniques to
increase student engagement
“The Millennials Dream: Gamify Your Business.”
by Liesha Petrovich.
Huffington Post (April 2016)

Gamification

What is Gamification?
“The process of adding games
or gamelike elements
to something (such as a task)
so as to encourage participation”
Source: “Gamification.” Merriam-Webster. (15 April 2019)
https://www.merriam-webster.com/dictionary/gamification

…to encourage participation
Staff Members & Residents

Gamification for Staff Members
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

Gamification for Residents

Milestones
Residents can earn engagement points by

Milestones
Attending Programs
hosted by RAs

Milestones
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA

Milestones
Attending Programs
hosted by RAs
Participating in
with their RA
Participating in
Assessment Surveys

Milestones
Attending Programs
hosted by RAs
Participating in
with their RA
Participating in
Assessment Surveys
Participating in
Polls

Milestones
Attending Programs
hosted by RAs
Participating in
with their RA
Participating in
Assessment Surveys
Participating in
Polls
Community
Development

Milestones
Attending Programs
hosted by RAs
Participating in
with their RA
Participating in
Assessment Surveys
Participating in
Polls
1-on-1
Conversations

Milestones
Attending Programs
hosted by RAs
Participating in
with their RA
Participating in
Assessment Surveys
Participating in
Polls
Curriculum /
Residence
Education

Milestones
Attending Programs
hosted by RAs
Participating in
with their RA
Participating in
Assessment Surveys
Participating in
Polls
Student
Learning
Objectives /
Outcomes

Milestone Levels
▪ Level 1 Getting Started 5 points
▪ Level 2 Active Involvement 10 points
▪ Level 3 Community Strong 25 points
▪ Level 4 Community Star 50 points
▪ Level 5 Shining Star 65 points
▪ Level 6 Super Shining Star 75 points
▪ Level 7 Supernova 100 points
example
91

Demo Video
(Staff: My Progress)

…feedback loop

Feedback Loop
for Continuous
Improvement
Assessments, Surveys, & Polls

Feedback Loop: Continuous Improvement

Pre-Program
Assessment

Pre-Program
Assessment
Post-Program
Assessment

Pre-Program
Assessment
Post-Program
Assessment
General
Surveys

Pre-Program
Assessment
Post-Program
Assessment
General
Surveys
Polling

Pre-Program
Assessment
Post-Program
Assessment
General
Surveys
Polling
Question
Trends

Pre-Program
Assessment
Post-Program
Assessment
General
Surveys
Polling
Question
Trends
Formal
& Informal

Surveys

Polls

Question Trends

…to wrap up, a little about ResLife Portal

About
ResLife Portal

“
The best ideas are the honest ones.
Ones born out of personal experience.
Ones that originated to help a few but
ended up helping many.
Simon Sinek
117

an integrated suite
of modern residence life modules

an integrated suite
of modern residence life modules
Designed to make things easy.

Residents
Program
Proposals
Program
Evaluations
Resident
Assessments
Resident
Interactions
Resident
Milestones
Duty
Logs
Curriculum
Plans
Duty
Schedule
Staff
Selection
Room
Condition
Records
Room
Lockouts
Roommate
Agreements
Staff
Mentors
Visitor
Logs
…and more

…helping your staff enhance their positive impact

My Impact

Trends & Benchmarking
"The State of a Modern ResLife Team"
▪ 21 page report containing insights
and trends, closely examining
program and resident behavior
across the ResLife Portal
▪ Spring 2018, Fall 2018, and
Spring 2019.
▪ Available for purchase
www.reslifeportal.com/trends/
…example benchmarking worksheet

Trends & Benchmarking

…conclusion

Conclusion

Goal
Discuss topics to help
residence life staff be
more productive and
efficient
149

Key Take-Aways
Programming Models:
Community,
Curriculum, &
Connections
150

Key Take-Aways
Programming Models:
Community,
Curriculum, &
Connections
New Student
Experience;
Gamify Your
Residence Life and
Resident Milestones
151

Key Take-Aways
Programming Models:
Community,
Curriculum, &
Connections
New Student
Experience;
Gamify Your
Residence Life and
Resident Milestones
Feedback Loop
for Continuous
Improvement:
Assessments,
Surveys, & Polls
152

“
Excitement comes from the achievement.
Fulfillment comes from the journey that
gets us there.
Simon Sinek
153

A Resident Engagement Focus to
Thank you

Request a Demo: www.reslifeportal.com/demo/
Questions
Frank
Garofalo
Bob
Brophy

Demo

Other Resources

Resources
www.reslifeportal.com/
www.reslifeportal.com/demo/
www.reslifeportal.com/blog/
www.reslifeportal.com/trends/
www.reslifeportal.com/selectionguide/
www.acuho-i.org/

reslifeportal.com

Resident Engagement Focus to Increasing Productivity and Efficiency - ACUHO-I 2019 Toronto

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