Resham Sharma is seeking a position in communication skills with her background in customer service. She has over 2 years of experience as a service advisor for Call BA, where she resolved customer issues and met targets. Previously, she worked for over a year as a cabin crew for Jet Airways, ensuring passenger safety and satisfaction. Resham has a BA degree from Gargi College and is skilled in administration, dance, fitness, traveling, and photography.

1. Resham Sharma reshamsharma@hotmail.com
V-17/5, DLF City, Phase – 3, Gurgaon, Haryana – 122002 Ph: +919899980950
Objective Seeking a post in the Communication Skills Department which will allow me to utilize my
training, organization and communication skills along with my past work experience to
further the company’s goals and overall strategic plans.
Work Experience
Call BA July 2015- Present
Service Advisor
 Maintained the highest standards of customer service across all markets in order to ensure
maximum customer confidence and satisfaction.
 Provided first call resolution for all members personally handled by me by carrying out the role of a
technical expert to resolve any queries or issues.
 Delivered team targets to attain customer service and revenue.
 Worked diligently towards self improvement through team work and spirit.
Jet Airways May 2014 – May 2015
Cabin Crew
 Attend to the overall and varied needs of passengers during flights to ensure that they are satisfied
with the journey.
 Utilize tact and diplomacy to tackle passenger queries before, during and post flights.
 Brief passengers on safety and logistical procedures to be followed in flight.
 Carry out pre and post flight safety, logistical and administrative checks.
 Produce post flight reports detailing all significant events during, before and after the flight.
Educational BA (Prog.) May 2014
Qualifications Gargi College, University of Delhi, Delhi.
Aggregate – 60%
AISSCE, Class12 – CBSE May 2011
Delhi PublicSchool,Sector45,Gurgaon.
Aggregate – 80%
RelatedCourses:…………………………………
Extracurriculars Administrative
 Supervised a large number of students as a part of the Prefectorial Board which was
responsible for organizing competitions and events and maintaining discipline at the
school level.
Performing Arts – Dance
 Led a large team of dancers and choreographed, organized and participated in
numerous dance competitions at the inter – college level as the Head of the Western
Dance Society.
 Awarded ‘Excellence in Dance’ at the school level for choreographing and
performing in various inter – school dance competitions.
Interests & Hobbies
 Fitness
 Travelling
 Photography
 Art&Crafts