Jimmy L. Franks is a senior systems engineer with over 15 years of experience in virtualization, networking, storage, and systems administration. He has various technical certifications including VCP, Network+, Security+, and Linux+. Franks has extensive experience deploying and managing VMware environments, storage solutions, and Microsoft technologies. His background includes projects integrating systems during mergers and implementing disaster recovery plans. Franks is proficient in technologies from vendors such as VMware, Cisco, EMC, Dell, and HP. He has worked as a consultant and in various roles supporting healthcare, financial, and other industries.

1. Jimmy L. Franks
3741WaterfordWay •Antioch, TN 37013•(615)881-0006 •Jimmy_Franks@ymail.com
CERTIFICATIONS
• VMware Certified Professional: vSphere 4.x – VCP4-DCV • CompTIA Network+
• VMware Certified Professional: vSphere 5.x – VCP510-DCV • CompTIA Security+
• VCE: VCE Certified Associate
• MTA: Server Administrator
• CIW: v5 Database Design Specialist
• CompTIA Project+
• CompTIA Linux+
• LPIC-1
• CIW: Web Design Specialist
SKILLS
• Proficient in the deployment, configuration, and optimization of VMware technologies including
vCenter Server, ESXi, ESX, Distributed Resource Scheduler (DRS), vMotion, High Availability
(HA), Fault Tolerance (FT), virtual networking, physical to virtual migrations, View/Horizon VDI
services, Site Replication Manager (SRM), VCOPS, and VMware Workstation.
• Configuring, monitoring, and troubleshooting Storage, iSCSI, CIFS, NFS storage on EMC VNX
and Dell.
• Deploying backup solutions for virtual and physical environments.
• Administering Microsoft technologies including Windows Server (NT, 2000/2003/2008), Active
Directory, Microsoft Exchange (2003/2008), and Microsoft SQL Server (2000, 2005, 2008).
• Designing, configuring, and administering LAN and WAN connectivity on Cisco/Dell hardware.
• Configuring and administering a wide range of network services and protocols including Ethernet,
TCP/IP, switching, routing, DHCP, SMTP, HTTP/HTTPS, VPN, NFS, CIFS, iSCSI, SNMP, SSH,
FTP, and DNS.
• Implementing and configuring physical and virtual monitoring solutions such as VCOPS, PRTG,
Foglight, and VEEAM.
• Configuring server, workstation, network, and storage hardware from multiple vendors including
EMC, Dell, HP, VMware, and Cisco.
• Strong analytical and critical thinking skills for resolution of complex issues and formation of
solutions
EDUCATION
ITTTechnical College Nashville,TN
Received a Computer Network Systems Associate Degree in March 2009.
 Graduated with Highest Honors and maintained a 3.9 GPA.
Western Governor's University
Nashville,TN
Began BS: Information Technology December 2013
 Program requires gaining Microsoft, CompTIA, and other mid-senior level certifications.
 Graduation scheduled for late 2015.
Military
Infantry Division U.S.Army
UnitedStatesArmy 10/01-11/03 Schweinfurt,Germany
 6 month deployment to Kosovo while stationed in Germany.
 Received multiple awards during service including Expert Infantry Badge.

2. Jimmy L. Franks
3741WaterfordWay •Antioch, TN 37013•(615)881-0006 •Jimmy_Franks@ymail.com
 Honorably discharged veteran.
EXPERIENCE
Insight Global Deloitte
Senior Systems Engineer 01/2015-05/2015 Hermitage, TN
 Administer large Vmware environment housing 200+ hosts and 7500+ VMs. Environment also uses
VCOPS, vCAC, vRealize, SRM,Autodeploy,,VRM and other standard Vmware plug-ins.
 Manage various vendor hardware for virtual infrastructure including HP, Cisco UCS, IBM, EMC,
3PAR, and Vblock systems.
 Create server profiles and manage virtual connects for HP Gen8 and Gen9 chassis. Oneview was
used for the Gen9 chassis.
 Build out physical and virtual servers spanning different versions of Linux and Windows.
 Configure replication using SRM and vSphere Replication to migrate virtual machines from legacy
environment to the new vBlock converged environment. DR sites were created to migrate the legacy
environment to the new data center and hardware.
 Manage attached storage for 200+ physical hosts and 7500+ virtual servers. Storage was a mixture of
IBM, EMC, and 3PAR arrays.
 Work with IBM to create IBM Alliance Dev environments using IBM chassis, blades, and storage –
flash and v7000 arrays. Environments were used as POC by vendor.
 Implement Autodeploy in the virtual environment. Created image profiles for various host types
which needed VIBs added or removed.
 Assist moving hardware such as vBlocks to new data center and working with vendors to verify
updates were implemented and functionality was restored with no impact on the business after down
time.
 Racked and stacked hardware as needed. Including requesting network/port access, cable
management, and equipment/cable labeling.
CSI Companies CHS
Infrastructure Engineer IV 09/2014-01/2015 Franklin, TN
Project: CHS purchased a company called HMAand needed to integrate the systems, physical and virtual, to
their datacenter in Smyrna, GA.
 Worked with vendor EMC to setup new VNX 8000/5400 systems in Smyrna, GA and setup the
Recoverpoint appliances to assist in datacenter failover.
 Built new VMware vSphere 5.5 environment in Smyrna, GA to house 3000+ HMA systems.
Included SRM, vDS with port groups for needed VLANs, and new VMs for system upgrades and
P2V servers that were required.
 Worked with various teams within CHS to verify network connectivity and functionality for various
VLANs and systems.
 Configured EMC Recoverpoint replication topology and consistency groups for use with SRM.
 Configured SRM resource mappings to appropriately place VMs in correct location with the
appropriate port group and resource group. Also setup LUN mappings from source VNX to target
VNX systems.
 Created PowerCLI scripts (Powershell) for various tasks including copying source environment
folder structure and to create environment diagrams in Visio.
 Used VMware converter to P2V all physical systems capable of being integrated to the vSphere
infrastructure.

3. Jimmy L. Franks
3741WaterfordWay •Antioch, TN 37013•(615)881-0006 •Jimmy_Franks@ymail.com
 Built various clusters in vSphere to house assorted departments and their systems. Clusters consisted
of Cisco UCS chassis and blades.
 Successfully failed over to the new datacenter and validated all systems, storage, and network
functionality.
 Manage storage replication topology
Robert Half HCA
Sr. VMware Engineer 04/2014-01/2015 Nashville, TN
 Assisting to design, implement, and manage VMware 5.5 virtual environment including hosts (HP),
VMs, and storage (EMC VNX).
 Implemented and managed virtual backups using VDP 5.5 to multiple datacenters using HP c7000
chassis and blades.
 Install and manage HP hardware – c7000 series chassis/blades and DL380p servers.
 Create Powershell/PowerCLI scripts to automate tasks that were eligible.
 Implemented VMware SRM for disaster recovery option to backup datacenter.
 Manage storage replication topology using EMC’s Recover Point and Data Domain.
 Configuring and implementing SCCM 2012 to deploy application and patches.
 Deploying Symantec Endpoint Protection in the virtual environment.
 Windows, Oracle, and other vendor licensingAudit and management.
 Assist with project planning and management for data migration into the new virtual infrastructure
and assure production data is readily available to be served up by applications used by multiple
divisions.
Lexon Surety
Sr. Systems Engineer 06/2013-2/2014 Mt. Juliet,
TN
Major Accomplishments
 Assisted in datacenter rack optimization for VMware Horizon 5.2 environment. Removed all cabling
and upgraded all networking firmware and drivers. Created LAG group to connect backbone
switches to allow redundancy. Also created separate VLANs for ISCSI, management, virtual
network, SAN traffic and configured vSwitches on hosts to use tagged traffic properly. Replaced all
cabling in an organized manner after.
 Analyze former virtual and physical infrastructure, network, and Windows domain to find root cause
of VMware VDI (Horizon) and network latency then plan, design, and implement monitoring.
i. Implemented PRTG server for physical network monitoring using SNMP and sFlow.
ii. Implemented VCOPS virtual appliance for virtual network monitoring.
 Restructure Active Directory layout and create site/replication topology and consolidate former GPO
distribution to reduce overlapping while aligning with best practices.
 Created monthly audit procedures for domain and application user and group permissions.
 Create professional templates, procedures, and documentation for current and requested reports,
policies and procedures. Create detailed knowledge base articles/checklists for use by support staff.
 Plan, Design, Spec Out, Install, Test, Implement, and optimize new hardware/software requests and
current production environment maintenance and upgrades. Current hardware is primarily Dell,
including blade servers (VMware/DCs/AppAssure), EqualLogic SAN, managed switches, and a
SonicWall firewall located at an off-site datacenter (Peak10) and a single failover rack located in the
office building.

4. Jimmy L. Franks
3741WaterfordWay •Antioch, TN 37013•(615)881-0006 •Jimmy_Franks@ymail.com
 Assist with the planning, testing, documenting, and updating of the corporate Disaster Recovery Plan.
DR tests are currently held quarterly when a failover from our Franklin, TN datacenter to the
replicatedAtlanta, GAlocation is initiated. Verify backups can be restored if needed.
Daily Tasks
 Manage, configure, troubleshoot, and upgrade Windows environment including Server 2008 R2/2012
domain controllers in a multi-master domain with site trusts for remote locations and multiple satellite
users/terminals. Responsibilities include Active Directory (architecture, user/group
management/replication), FSMO roles, Windows Licensing, Compliance, DHCP (multiple scopes),
DNS, Group Policy, Backups/Scheduling, and Roaming Profiles (via Folder Redirection).
 Optimize infrastructure including multiple VMware Horizon VDI clusters, vCenter Servers, and
VMs. Ensure VDI availability through outside DNS/SSL for all users. Maintain SSL certificates and
Connection/Security servers for the VMware Horizon VDI external access. Maintain IIS and the VDI
management WebAdmin Console. Configure/monitor VMware (VDI/ESXi/vCenter) updates.
 Delegate tasks to my team members and coordinate multi-team projects. Evaluate team members and
submit to CIO for performance reviews.
 User management and permission auditing. Perform weekly user inactive/disable/termination audits
and monthly audits for user, group, application, and database permissions.
 Proactively monitor LAN/WAN (Office, Satellite, and Datacenter) for any issues such as Routing,
Lag, Looping, WIFI, VoIP (Shoretel), VPN (Fortigate), and Bandwidth Issues. Monitor VMware
using vCenter Operations Manager for any VDI/Server .PCOIP anomalies. Correct issue if access
permits or forward to the networking team. Test network security for compliance.
 Manage hosted Exchange 2010 server. Create/Delete and manage users, distribution groups, domains,
relays, and databases. Create/Delete/Set permissions on public and private folders/calendars.
 Submit change requests for production environment (VMware/Domain/GPO/Connectivity) to the
Change Authorization Board (CAB) with accompanying proof of need and/or development/testing
results, implementation plan, and impact notice for approval. Explain need and answer any questions
board members have.
Nuance Communications
Systems Administrator 2/2007-10/2013 Remote
 Planned, designed, and implemented a company P2V conversion project to a VMware vSphere
virtual infrastructure which has 5 Dell PowerEdge blade servers ESX hosts that provide our test
environment and 100+ VM production servers (Windows/Linux) for assorted business needs.
Currently maintain virtual infrastructure and have upgraded vSphere from 3 to 4.1 and converted
ESX to ESXi on host cluster.
 Configure and manage Cisco ASA 5520 to provide network security, allow remote VPN access,
create B2B VPN connections, and createACL and NAT rules as needed.
 Manage EMC Celerra NS-120 NAS and distribute storage to our virtual infrastructure.
 Perform datacenter equipment maintenance and on-call as I am the only in-town employee available.
 Enterprise application, server, and desktop support for a variety of transcription platforms and web
services spanning different versions of Windows and Linux.
 Install, query, troubleshoot, and correct MySQL database issues.
 Work closely with customer IT departments to resolve site related networking issues.
 Create and maintain user accounts inActive Directory, Exchange 2003, CiscoASA, and Linux.
 Create and maintain interfaces using Interfix and HL7 communicators.
 On-site customer support during transcription/dictation system implementations.

5. Jimmy L. Franks
3741WaterfordWay •Antioch, TN 37013•(615)881-0006 •Jimmy_Franks@ymail.com
 Configure, manage, and troubleshoot healthcare call-in dictation servers hosted at our datacenter or
on-site at customer facilities requiring 24x7 uptime.
 Provide Tier 3 support and guidance for Tier 1&2 technicians who support 300+ remote
transcriptionists, editors, and account managers. Create documentation for installations, procedures,
and maintenance.
 Participate in a 365x24x7 on-call rotation.

6. Jimmy L. Franks
3741WaterfordWay •Antioch, TN 37013•(615)881-0006 •Jimmy_Franks@ymail.com
 Configure, manage, and troubleshoot healthcare call-in dictation servers hosted at our datacenter or
on-site at customer facilities requiring 24x7 uptime.
 Provide Tier 3 support and guidance for Tier 1&2 technicians who support 300+ remote
transcriptionists, editors, and account managers. Create documentation for installations, procedures,
and maintenance.
 Participate in a 365x24x7 on-call rotation.