The document discusses requirements from two clients for customized reports in a computerized maintenance management system. For a manufacturing facility, the clients wanted reports on downtime by division, mean time between failures, and time to complete work orders. For a performing arts center, the client needed a report on overdue preventative maintenance work orders and their allowed completion times. The system was customized by adding relevant fields to work orders and reports to meet the clients' output needs.

1. Ryan Kay

2. Gathering the criteria for your Output requirements will always drive better input

3. Most are accomplishable by the user Some require partnership with Support

4. Facility Management Joined us in 2006 with 10 locations worldwide Previously used home-grown program

5. “ Metrics Report” – Gives the ability to track time spent on Facility requests in the following ways: Time it took to complete the work assigned Time it took to respond to the requests Time it took from the point of entry to the last minute someone worked on the issue Total hours spent on the job

6. Addition of fields to Work Order Response Time Job Time Job Duration Time to Complete

7. Addition of fields to Work Order Response Time Job Time Job Duration Time to Complete

8. Response Time: First Labor Charge Start Date/Time – Work Order Date/Time Job Time: Total of the Work Order Labor Charges Job Duration: Last Labor Charge Stop Date/Time – Work Order Date/Time Time to Complete: Last Labor Charge Stop Date/Time – Work Order Date/Time

11. The FoxPro Report Builder Helps us develop complex report forms to compliment the Query Builder

12. A data input process that supports the desired & required output An easy to use report that displays up-to-the-minute Metrics on their work orders

13. Manufacturing Facility Joined us with one location in 2006 as an Enterprise client Previously used home-grown system designed in 1975

14. Downtime by Division Downtime categorized by division, or area Mean Time Between Failures Mean Time between each failure work order Time to Complete Total and average times to complete work orders

16. Addition of Fields to the Work Order Machine Status Unscheduled Downtime Scheduled Downtime Machine Back Up

17. Addition of Fields to the Work Order Unscheduled Downtime Scheduled Downtime Machine Back Up

18. Addition of Fields to the Work Order Unscheduled Downtime Populates only if the Machine Status is “Down” Scheduled Downtime Entered by hand on work orders where the status was “Running” or “Not Applicable” Machine Back Up The date/time the machine returned to service, entered by hand on closeout. Used only when the machine status is “Down”

22. No additional account or form configuration required Uses fields already established in X3 for collecting data on: Work Order Date and Time Machine Status

26. Addition of Fields to the Work Order Job Time Time to Complete

28. Addition of Fields to the Work Order Job Time Calculates the total time between the first charge start time and the last labor charge stop time Time to Complete Calculates the time between the last labor charge stop time and the work order date/time

31. On-demand statistics of machine performance On-demand statistics of staff hours perfomance

32. Chevron and eMaint partnered to deliver “Computex MMS,” a branded and configured version of X3 specific to lubrication management for Chevron’s industrial clients

33. Route Schedule report Ability to print the scheduled work route (PM’s) for a technician during the specified timeframe based on Route Route Sequence Schedule must show details about the lubrications needed for the job Lube Points Lube Method Product Needed Must use existing schedule report from old system

34. Addition of fields to Work Order Route Number Route Sequence Lube Points

38. An easy to read schedule sheet for technicians to use with no need to re-learn a new form A great compliment to the PM process

39. Facility Management, outdoor performing arts center Joined us in 2007 No previous maintenance program

40. Preventive Work Orders performance Needed to see the open PM work orders that are late based on allowed completion time

41. Addition of fields to PM Schedule Number of Days to Complete Addition of fields to the Work Order Number of Days to Complete

43. Addition of fields to PM Schedule & Work Order Values from the PM populate the work order automatically

47. A performance report that allows Bethel Woods to monitor outstanding PMs A report that is now publishable to the Dashboard