The report summarizes complaints about poor service and food quality at the staff canteen. An interview was conducted with the caterer and a survey of 250 staff members was done from July 16-31. Key findings include insufficient staffing and equipment to handle volumes, and limited variety and space causing long queues. Recommendations are to hire an additional assistant, expand the menu, purchase new equipment, and allocate lunch hours by floor to improve conditions.

1. SHORT REPORTS
REPORT HEADING: REPORT ON COMPLAINTS REGARDING POORSERVICE
AND FOOD QUALITYATTHESTAFF CANTEEN
NAME OF THE ORGANISATION:ABC LTD.
TERMS OF REFERENCE
 WHO ASKED FORTHE REPORT
 WHATWAS REQUESTED
 WHEN WAS ITREQUESTED
To investigate the complaints regarding serviceand food quality at the staff
canteen and make recommendations as requested by Mr. George Fernandez,
administration head on 15th July, 2015
PROCEDURE
List steps taken to gather the information
(PASTTENSE)
1. An interview was held with the caterer on 16th July
2. A survey was conducted between 16th and 31stJuly for all staff
members who used the canteen
FINDINGS
1. INTERVIEWWITH THE CATERER
1.1STAFFING
1.2EQUIPMENT

2. 2. INTERVIEWS WITH STAFF
250 members of staff who eat at the canteen regularly were interviewed
2.1VARIETY
2.2QUEUEING
CONCLUSIONS
1. There are insufficient assistants to cope with the food preparations
for breakfastand lunch.
2. The present equipment is insufficient.
3. Variety is not wideenough to cater to staff requirements.
4. The canteen spaceis insufficient to accommodate more than 150
persons at a time
RECOMMENDATIONS
1. A new assistantshould be recruited to work from 7.00 am to 3.30 pm
fromMonday to Friday
2. The caterer should be told to incorporatesomemore dishes from
new cuisines in the menu
3. A new Microwaveoven for heating and a new gas connection with a
stoveneeds to be purchased.
4. Lunch hour could be allocated floor wise, rotational on a monthly
basis to accommodate the employees without causing any
inconvenience.
SIGNATURE
NAME AND TITLE OF THE WRITER
DATE

3. LONG REPORTS
TITLE FLY
Page displaying only the title
TITLE PAGE
Title
Detailsof the writer, recepient
Date
FOREWORD OR PREFACE
Works in place of a face to face presentation
Write in the personal style (I, we)
Sometimes combined with executive summary
TABLE OF CONTENTS
Detailsof contentswith page numbers
EXECUTIVE SUMMARY
A summary of the report
Mentionin short the important facts, analyses and
conclusionof the data

4. INTRODUCTION
Purpose
Scope
Limitations
History
Methodology
Definitions
ENDING A REPORT
Summary – where the purpose is information
Conclusion – where the purpose is analyses
Recommendations– where the purpose is to determine
desirable action
APPENDICES
Articles, diagrams, questionnaires,summary tables, and
other informationwhich supports the text but cannot
logicallybe placed with the text

5. BIBLIOGRAPHY
Descriptive list of secondary data sources used to prepare the
report
 Name of the book, authors names, chapter, page no.
 Web links