The document discusses the importance of customer relationship marketing and managing long-term customer relationships. It defines customer relationship marketing as focusing on creating and maintaining long-term relationships with customers to enhance loyalty and profitability. Successful customer relationship marketing requires understanding customer needs, developing trust and commitment through high quality service, and establishing internal support and customer knowledge databases. Maintaining relationships provides a competitive advantage and is more profitable than acquiring new customers.
Introduction to Relationship Marketing, Benefits of Relationship Marketing, Evolution of Relationship Marketing, Levels of Relationship Marketing, Success in Relationship Marketing
The Definition of Marketing Series:Relationship Marketing. Learn how to use relationship marketing to improve your firm's performance. Relationship marketing is also a key factor underpinning success in social media marketing as it builds engagement with customers. For more information go to: http://hausmanmarketresearch.org
Relationship Marketing - Your Customers Are Human - lecture for City of Scott...Mike Jones ⚡
This was a lecture I gave to a small business course put together by the City of Scottsdale with Francine Hardaway and Philip Blackerby of Stealthmode Partners.
Marketing in our digital world is getting increasingly noisy. And while Inbound Marketing has done a great job of helping focus businesses on creating content (rather than just ads), it has some flaws. In this presentation we'll look at the pros and cons of Inbound Marketing and help put a new relationship-first framework together that will help businesses serve their customers well with their marketing content. The end result? More customers who are more loyal and more likely to share and refer your content and your business with others.
Introduction to Relationship Marketing, Benefits of Relationship Marketing, Evolution of Relationship Marketing, Levels of Relationship Marketing, Success in Relationship Marketing
The Definition of Marketing Series:Relationship Marketing. Learn how to use relationship marketing to improve your firm's performance. Relationship marketing is also a key factor underpinning success in social media marketing as it builds engagement with customers. For more information go to: http://hausmanmarketresearch.org
Relationship Marketing - Your Customers Are Human - lecture for City of Scott...Mike Jones ⚡
This was a lecture I gave to a small business course put together by the City of Scottsdale with Francine Hardaway and Philip Blackerby of Stealthmode Partners.
Marketing in our digital world is getting increasingly noisy. And while Inbound Marketing has done a great job of helping focus businesses on creating content (rather than just ads), it has some flaws. In this presentation we'll look at the pros and cons of Inbound Marketing and help put a new relationship-first framework together that will help businesses serve their customers well with their marketing content. The end result? More customers who are more loyal and more likely to share and refer your content and your business with others.
Chapter 1 Consumer Behavior: Its Origins & Strategic ApplicationsNishant Agrawal
Overview of Consumer Behavior
The Marketing Concept
The Marketing Mix and Relationships
Consumer Behavior: Its Origins & Strategic Applications
Overview of Consumer Behavior
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:Consumer behaviour
unit 13: market segmentation
Faculty Name: Subhangi Ma'am
Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”
CHAPTER 2: MARKETING PRINCIPLES AND STRATEGIES
Lesson 1: Relationship Marketing
Lesson 2: Customer Value
Lesson 3: Customer Relationship Development Strategies Lesson 4: Customer Service Strategy in the Philippine Business Enterprise.
Resources: Principles of Marketing of Dr. Serrano.
Notes
13 Teams
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Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
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Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
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The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
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Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
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Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
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Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
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Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
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As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.
2. The shift to Customer Relationship Marketing Transactional Focus Relationship Focus Orientation to single sales Orientation to customer retention Discontinuous customer contact Continuous customer contact Focus on product features Focus on customer value Short time scale Long time scale Little emphasis on customer service High customer service emphasis Little commitment to meeting customer High commitments to meeting Expectations customer expectations Quality is the concern of production staff Quality is the concern of all staff
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