The document discusses reinforcement management and its history and types. Reinforcement refers to anything that strengthens or increases a behavior. There are four main types of reinforcement: positive reinforcement which adds something to increase a behavior; negative reinforcement which removes something unpleasant to increase a behavior; punishment which adds something unpleasant to decrease a behavior; and extinction which removes reinforcement to decrease a behavior. Organizations use reinforcement management to increase productivity, reduce absenteeism and injuries, and increase safety. They provide bonuses, gifts, trips and other incentives to employees as reinforcement. Reinforcement is a key factor in successful outcomes for both students and employees.