Presentation from NRF 2019 Retail's Big Show and NRF Foundation Student Program Christopher Baldwin, Chairman & CEO, BJ's Wholesale Club, Chairman, National Retail Federation

1. REIMAGINING RETAIL
Christopher J. Baldwin
Chairman & CEO, BJ’s Wholesale Club
Chairman, National Retail Federation

2. AGENDA
A few questions for everyone
A (very) little about me
Why retail matters in the U.S. economy

3. HOW MANY HAVE USED ONE OF THESE?

4. ANYBODY REMEMBER THIS?

5. WAITED IN LINE FOR A NEW STORE TO OPEN?

6. SHOPPED USING AN APP?

7. USED SAME DAY DELIVERY?

8. A (VERY) LITTLE ABOUT ME

9. Chairman & CEO
BJ’s Wholesale Club
Chairman of Board
National Retail Federation

10. B.S. Economics, 1985

11. 11
10
1
2
Moves
Homes
Awesome Wife
Great daughters

12. BJ’S WHOLESALE CLUB
216 Clubs in 16 states
137 BJ’s Gas Stations
5+ Million members

13. WHY RETAIL MATTERS

14. ISN’T RETAIL DYING?

15. RETAIL IS RELEVANT
$2.6 trillion contribution to GDP
42 million American jobs
32% of Americans’ first jobs

16. … AND VIBRANT
4.5% Projected 2018 sales growth
2000 Net store openings in 2018
90% Of shopping in stores

17. MULTICHANNEL IS THE NEW NORMAL
Over Thanksgiving 2018 …
40% increase in
consumers shopping
online and in-store
They spent $100 more than
single-channel shoppers
90% of shoppers under 35
used mobile devices to
make decisions

18. 1970 1980
AND WE HAVE MORE TO OFFER SHOPPERS …
VALUE CONVENIENCE
Price transparency
More value options
Incredible choices
Personalized for me
Where I want it
When I want it

19. WHICH CREATES ENORMOUS OPPORTUNITIES
Reimagining a huge industry
Making shopper experience
better than ever
Creating more ways to
research and buy
… in ways that were
unimaginable a few years ago

20. RETAIL …
Matters to
millions of
Americans
Is in a time of
astonishing
change
Provides
amazing
careers

21. QUANTITATIVE
SKILLS
HOW CAN YOU SUCCEED IN RETAIL?
STRATEGIC
AGILITY
DIGITAL
FLUENCY
WATCHES VS.
CALENDARS
1 2 3 4
Never underestimate your ability to drive change