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Recommended Approaches of ISO 9000 to Put
Into Practice the QMS Principles
With Correspondence to ISO 9001-2015 Clauses
Author: Siba Shankar Sahu, +918169661288, South Zone, India.
Approaches on Customer Focus
Recommended Approaches Relevant ISO 9001:2015 Clauses
Recognize direct and indirect customers (i.e. those who receive value from the organization’s
products and services)
4.2a
Understand customers’ current and future needs and expectations 4.2b; 5.1.2 8.2.2; 8.2.3
Link the organization’s objectives to customer needs and expectations 6.2.1c
Plan, design, develop, produce, deliver and support products/services to meet customer
needs and expectations
6.1.1; 8.3.2; 8.3.3
Communicate customer needs and expectations throughout the organization 5.3d; 8.2.1
Measure and monitor customer satisfaction 9.1.2; 9.1.3b; 9.3.2c.1
Determine and take actions on interested parties’ needs and expectations that can affect
customer satisfaction.
Actively manage relationships with customers to achieve sustained success.
Author: Siba Shankar Sahu, +918169661288, South Zone, India.
Approaches on Leadership
Recommended Approaches Relevant ISO 9001:2015 Clauses
Communicate the organization’s mission, vision, strategy, policies and processes
throughout the organization,
Create and sustain shared values, fairness and ethical models for behaviour at all
levels of the organization and Establish a culture of trust and integrity.
5.1.1b; 5.2.2;
Encourage an organization-wide commitment to quality 5.1.1f; 5.2.1
Take responsibility and accountability for the QMS 5.1.1a; 5.3
Provide people with the required resources training and authority to act with
accountability.
5.1.1e
Inspire, encourage and recognize people 5.1.1h; 5.1.1j
Promote integration of QMS requirements into existing processes 5.1.1c
Author: Siba Shankar Sahu, +918169661288, South Zone, India.
Approaches on Engagement of
People
Recommended Approaches Relevant ISO 9001:2015 Clauses
Communicate with people to promote understanding of the importance of their
contribution
7.3c
Promote collaboration throughout the organization 5.1.1h
Facilitate open discussion and sharing of knowledge and experience 7.1.4; 7.1.6
Empower people to determine constraints to performance and to take initiatives
without fear
5.1.1j; 5.3
Enable self-evaluation of performance against personal objectives 6.2.1; 9.1.1
Assess people’s satisfaction 4.2
Author: Siba Shankar Sahu, +918169661288, South Zone, India.
Approaches on Process
Approach
Recommended Approaches Relevant ISO 9001:2015 Clauses
Understand the outputs expected from the processes 4.4.1a
Define the objectives of the processes 6.2
Determine the resources for the processes 7.1
Ensure necessary information are available to operate the processes 7.5.1; 8.5.1
Monitor, analyze and evaluate the processes 9.1.1
Manage risks which can affect outputs of the processes 4.4.1f; 6.1.1
Establish authority, responsibility and accountability for managing processes.
Author: Siba Shankar Sahu, +918169661288, South Zone, India.
Approaches on Improvement
Recommended Approaches Relevant ISO 9001:2015 Clauses
Promote establishment of improvement objectives at all levels
of the organization.
5.2.1d; 6.2.1
Ensure people are competent to successfully promote and
complete improvement projects
5.1.1i; 7.2
Review and audit the planning, implementation and completion
of improvement projects.
9.2; 9.3; 10.3
Integrate improvement into development of new
products/services.
10.1
Recognize and acknowledge improvement. 5.1.1h
Author: Siba Shankar Sahu, +918169661288, South Zone, India.
Approaches on Evidence-based
Decision Making
Recommended Approaches Relevant ISO 9001:2015 Clauses
Determine, measure and monitor key indicators to demonstrate performance 4.4.1c
Ensure that data and information are accurate, reliable and secure 7.5
Make all data needed available to the relevant people 4.4.2; 8.5.1a
Analyze and evaluate data and information using suitable methods 9.1.3
Ensure people are competent to analyze and evaluate data 7.2
Make decisions and take actions based on evidence 9.3.3
Author: Siba Shankar Sahu, +918169661288, South Zone, India.
Approaches on Relationship
Management
Recommended Approaches Relevant ISO 9001:2015 Clauses
Determine relevant interested parties and their relationship with the
organization
4.2a
Gather and share information, expertise and resources with relevant
interested parties
7.1.1b;
Measure performance of external providers and provide feedback 8.4.1
Encourage and recognize improvements and achievements by providers
and partners
5.1.1h; 7.3
Author: Siba Shankar Sahu, +918169661288, South Zone, India.

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Recommended approaches of ISO 9001 2015

  • 1. Recommended Approaches of ISO 9000 to Put Into Practice the QMS Principles With Correspondence to ISO 9001-2015 Clauses Author: Siba Shankar Sahu, +918169661288, South Zone, India.
  • 2. Approaches on Customer Focus Recommended Approaches Relevant ISO 9001:2015 Clauses Recognize direct and indirect customers (i.e. those who receive value from the organization’s products and services) 4.2a Understand customers’ current and future needs and expectations 4.2b; 5.1.2 8.2.2; 8.2.3 Link the organization’s objectives to customer needs and expectations 6.2.1c Plan, design, develop, produce, deliver and support products/services to meet customer needs and expectations 6.1.1; 8.3.2; 8.3.3 Communicate customer needs and expectations throughout the organization 5.3d; 8.2.1 Measure and monitor customer satisfaction 9.1.2; 9.1.3b; 9.3.2c.1 Determine and take actions on interested parties’ needs and expectations that can affect customer satisfaction. Actively manage relationships with customers to achieve sustained success. Author: Siba Shankar Sahu, +918169661288, South Zone, India.
  • 3. Approaches on Leadership Recommended Approaches Relevant ISO 9001:2015 Clauses Communicate the organization’s mission, vision, strategy, policies and processes throughout the organization, Create and sustain shared values, fairness and ethical models for behaviour at all levels of the organization and Establish a culture of trust and integrity. 5.1.1b; 5.2.2; Encourage an organization-wide commitment to quality 5.1.1f; 5.2.1 Take responsibility and accountability for the QMS 5.1.1a; 5.3 Provide people with the required resources training and authority to act with accountability. 5.1.1e Inspire, encourage and recognize people 5.1.1h; 5.1.1j Promote integration of QMS requirements into existing processes 5.1.1c Author: Siba Shankar Sahu, +918169661288, South Zone, India.
  • 4. Approaches on Engagement of People Recommended Approaches Relevant ISO 9001:2015 Clauses Communicate with people to promote understanding of the importance of their contribution 7.3c Promote collaboration throughout the organization 5.1.1h Facilitate open discussion and sharing of knowledge and experience 7.1.4; 7.1.6 Empower people to determine constraints to performance and to take initiatives without fear 5.1.1j; 5.3 Enable self-evaluation of performance against personal objectives 6.2.1; 9.1.1 Assess people’s satisfaction 4.2 Author: Siba Shankar Sahu, +918169661288, South Zone, India.
  • 5. Approaches on Process Approach Recommended Approaches Relevant ISO 9001:2015 Clauses Understand the outputs expected from the processes 4.4.1a Define the objectives of the processes 6.2 Determine the resources for the processes 7.1 Ensure necessary information are available to operate the processes 7.5.1; 8.5.1 Monitor, analyze and evaluate the processes 9.1.1 Manage risks which can affect outputs of the processes 4.4.1f; 6.1.1 Establish authority, responsibility and accountability for managing processes. Author: Siba Shankar Sahu, +918169661288, South Zone, India.
  • 6. Approaches on Improvement Recommended Approaches Relevant ISO 9001:2015 Clauses Promote establishment of improvement objectives at all levels of the organization. 5.2.1d; 6.2.1 Ensure people are competent to successfully promote and complete improvement projects 5.1.1i; 7.2 Review and audit the planning, implementation and completion of improvement projects. 9.2; 9.3; 10.3 Integrate improvement into development of new products/services. 10.1 Recognize and acknowledge improvement. 5.1.1h Author: Siba Shankar Sahu, +918169661288, South Zone, India.
  • 7. Approaches on Evidence-based Decision Making Recommended Approaches Relevant ISO 9001:2015 Clauses Determine, measure and monitor key indicators to demonstrate performance 4.4.1c Ensure that data and information are accurate, reliable and secure 7.5 Make all data needed available to the relevant people 4.4.2; 8.5.1a Analyze and evaluate data and information using suitable methods 9.1.3 Ensure people are competent to analyze and evaluate data 7.2 Make decisions and take actions based on evidence 9.3.3 Author: Siba Shankar Sahu, +918169661288, South Zone, India.
  • 8. Approaches on Relationship Management Recommended Approaches Relevant ISO 9001:2015 Clauses Determine relevant interested parties and their relationship with the organization 4.2a Gather and share information, expertise and resources with relevant interested parties 7.1.1b; Measure performance of external providers and provide feedback 8.4.1 Encourage and recognize improvements and achievements by providers and partners 5.1.1h; 7.3 Author: Siba Shankar Sahu, +918169661288, South Zone, India.