This document discusses quality development and ISO certification services provided by BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT. It offers various ISO standards like ISO 9000, ISO 14000, ISO 27001. It outlines the ISO certification process including documentation, implementation, internal audits, and certification audits. Benefits of ISO certification are also highlighted such as improved efficiency, productivity, customer satisfaction and competitive advantage. The document provides an overview of ISO 9001:2015 requirements and roles in the ISO system. It also lists many clients that the company has assisted with ISO certification.

1. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

2. Our services
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
COMPLIANCE
&
IMPROVEMENT
services
ISO 9000 TQM BE Models Biz solutions,Scorecard
FSMS 22000 FS9000 FMEA Finance
ISO 14000 HACCP ISO 27001 HR & Mgt
ISO/IEC 17025 GMP Benchmarking etc….

3. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Customer Focus
Leadership
Involvement Of People
Process Approach
System Approach To Management
Continual Improvement
Factual Approach To Decision Making
Mutually Beneficial Supplier Relationship
8 Quality Management Principles
Wawasan 2020!!

4. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
What Every Organization Needs To Know
Your
Company
Performance
Feedback
Customer
Service
Team
Compatibility
Retention &
Development
Productivity
Effective
Management
Selecting the
Right People

5. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

6. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO 9001 : 2015

7. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO Players
Top Management
Steering Committee
Management Representative
HOD’s
Department Staff

8. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO 9000 Roadmap….to success
i. Awareness
ii. System design & documentation
iii. System implementation
iv. Certification

9. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO Project Stages
Phase 1 – Initiation
Top Management approval
Set up Steering Committee
Agree scope
Allocate resources
Define R&R
Initial assessment
Awareness briefings

10. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Phase 2 - Documentation preparation
QMS Framework standardization
Draft Quality Manual
Process mapping
Process improvement
Flowcharting
procedure writing

11. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Phase 3 - Implementation
- Launch QMS
- Staff Training
- Internal Quality Audits
- Correction and improvement
- Mgmt. Review Meeting

12. BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Phase 4 - Certification
- Pre-Certification Audit
- Corrective action
- Cert. body Adequacy Audit
- Correct NCR’s
- Cert. body Compliance Audit
- Correct NCR’s
0 50
Delivery
Q
uality
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1999
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Usual Benefits & Advantages
Reduce frustration and confusion (morale)
Greater transparency and accountability(KPI)
Better integration and understanding of processes(Teamwork)
Faster throughput(Profitability & cycle time)
Improved productivity & Efficiency(Effective)
Total customer satisfaction(Focus)
Enabler for greater value added activities. (cost)
Competitive advantage (AFTA & WTO )

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ISO 9001:2008 CLAUSES
4 QUALITY MANAGEMENT SYSTEM 7 PRODUCT REALIZATION
4.1 GENERAL REQUIREMENTS 7.1 PLANNING OF PRODUCT REALIZATION
4.2 DOCUMENTATION REQUIREMENT 7.2 CUSTOMER-RELATED PROCESSES
7.3 DESIGN AND DEVELOPMENT
5 MANAGEMENT RESPONSIBILITY7.4 PURCHASING
5.1 MANAGEMENT COMMITMENT 7.5 PRODUCTION AND SERVICE PROVISION
5.2 CUSTOMER FOCUS 7.6 CONTROL OF MONITORING AND MEASURING
5.3 QUALITY POLICY DEVICES
5.4 PLANNING
5.5 RESPONSIBILITY, AUTHORITY 8 MEASUREMENT, ANALYSIS AND AND
COMMUNICATION IMPROVEMENT
5.6 MANAGEMENT REVIEW 8.1 GENERAL
8.2 MONITORING AND MEASUREMENT
8.3 CONTROL OF NONCONFORMING PRODUCT
6 RESOURCE MANAGEMENT 8.4 ANALYSIS OF DATA
6.1 PROVISION OF RESOURCES 8.5 IMPROVEMENT
6.2 HUMAN RESOURCES
6.3 INFRASTRUCTURE
6.4 WORK ENVIRONMENT

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Others
Regional
Local
Clients

16. Our clients
ADECCO Personnels, PICO, Paradigm System, CEL
DAEWOO Tractors, ICT, MDEC, Securemetrics, Schnells
SONY LOGISTICS, Malaysia Budget Hotels Association
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
CHEANG & ARIFF
TNT KONSULT

17. Our clients
Inti College, Genting Internatioal Colleger
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

18. Our clients
HUNTSMAN TIOXIDE
PETRONAS FERTILIZER
Harvest Paint Industries
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

19. Our clients
SIRIM
TLDM
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

20. Our clients
Delloyd Industries, Federal Power
Canon, NEC,Hualon
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

21. Our clients
PATANI JAYA, Admuda
SEBIRO HOLDINGS
Hong Leong Property, Koperasi Polis, CIDB
Suzhan , SPS, Gerbang
KLBK
Sime-UEP
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

22. Our clients
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

23. Our clients
SIEMENS Network
TELEKOM MALAYSIA, SLW
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

24. Our clients
PD POWER
SERDANG POWER
STATION
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

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“Gain Understanding”
• Focuses on significant improvements in
effectiveness and efficiency
• Uses SIGMA tools and conducts project
activities based on the methodology
“Develop Skills and Lead”
• Experienced in the utilization of the SIGMA
Improvement Process and basic statistical
tools
• Acts as change agent and resource for project
teams
“Train, Coach, and Advise”
• Seasoned Black Belts
• Provides advice and coaching for SIGMA
Breakaway Performance and advanced
statistical tool use
• Assists change implementation
• Consultant member of business
management team
Black Belts
Senior
Leadership Team
Improvement
Project Team
Team Supporter
“Employees”
“Gain Knowledge”
• Provides expert subject matter knowledge
• Provides resources, and moral support
“Transfer Knowledge”“Expert Consultant”
• Implements deployment strategy
• Manages for results
• Implements change goals
“Apply & Deploy Direction”“Set Direction”
• Establishes sigma targets based on the customer and
business requirements
• Develops the deployment strategy
• Provides ongoing review of results
• Establishes change goals
Master
Black Belts
Business
Management
Team

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I. ANALYZE
Conduct business diagnostics to assess overall readiness,
potential rewards, and identify gaps.
II. PLAN
Discover opportunities and develop a plan to close gaps and
integrate = SIGMA Breakaway Results.
III. FOCUS
Close gaps and collaborate on the best opportunities to drive
out costs and increase revenues.
IV. BUILD
Enable and motivate an organization to sustain and multiply
improvements.
Define Opportunities
Measure Performance
Analyze Opportunity
Improve Performance
Control Performance

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Process Management

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What is Sigma?
Sigma is the Greek letter that is a
statistical unit of measurement used to
define the standard deviation of a
population. It measures the variability or
spread of the data.
Six sigma is also a measure of variability. It is a name given to indicate how
much of the data falls within the customers’ requirements. The higher the
process sigma, the more of the process outputs, products and services, meet
customers’ requirements – or, the fewer the defects.

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Q & A