Rebecca Brennan is seeking employment and provides her contact details, education history, work experience, and additional skills. She has over 5 years of experience in customer service roles dealing with customers via phone and in-person. Her most recent role was with Ford Credit where she handled inbound and outbound calls regarding customer accounts and arrears.

1. Curriculum Vitae
Name: Rebecca Brennan
Contact Details
Address: Readstown, Summerhill, Co. Meath
Phone No: 0469557821 / 0870682744
Email Address: rebpbre@gmail.com
I am a highly motivated, organised and diligent individual. I have exceptional communication skills and I deal
extremely well with colleagues and members of the public. I have an excellent telephone manner and have
extensive experience in customer care and public relations. I am capable of working on my own initiative and
in all of my previous roles have been entrusted with supervision of stores and offices. I am always polite and
professional and enjoy dealing with the public
Education
2008 – 2010 Diploma in Veterinary Nursing Dundalk Institute of Technology
2007 – 2008 FETAC Level 5 Certificate CASAC (Animal Care) Killester College of Further Education
2002 – 2007 Leaving Certificate Scoil Mhuire, Trim, Co. Meath
Work History
Sept 2015 to Present Ford Credit
My duties in this role include
• Inbound calls from customers discussing and paying arrears. Establishing the root cause for arrears and setting
up payment plans.
• Outbound calls from a dialler system, again discussing arrears and establishing root cause.
• Ensuring correct actions are taken on delinquent accounts, ie. Letters, external agent assignment and phone
calls.
• I am also a member of the collection support team, specialising in repossessions. Assigning accounts for
repossession ensuring all the correct checks have been carried out. As part of this role I also prepare files for
collection of vehicles under Voluntary Termination.
• Taking calls from customers whose accounts are very high in arrears and discussing options, these customers ma
already be assigned for repossession or external agent assignment.

2. Jan 2014 to Aug 2015 Swinton Insurance
My duties in this role include
• Inbound call centre sales
• Taking accurate details from customers to deliver an insurance quote
• Closing sales on quotes
• Pitching and selling add on sales
Jul 2013 – Dec 2013 Hays Recruitment / Allied Irish Bank
My duties in this role include
• Customer care duties and assisting customers with queries over the phone
• Blocking and reordering customers lost/stolen bank cards
• Checking customers’ accounts and highlighting fraudulent activities and reporting to fraud department
• General bank account enquiries e.g. transactions and payments
Nov 2012 – Jul 2013 Talk To Me Mobile Phones
My duties in this role include:
• Customer care and assisting with customer queries both in store and over the telephone.
• General store management duties.
• Sale and promotion of company products and services.
• Placing orders for products and services.

3. • Provision of store opening and closing.
• Handling and calculation of store takings on a daily basis.
• General office duties including answering the telephone, filing and lodgement of weekly takings in the bank.
Feb 11 – Oct 2012 Vodafone Ireland
My duties in this role included:
• Supervision of customer care line.
• Dealing with customer issues and complaints including technical and billing issues.
• Sale and promotion of company products and services including arranging upgrades.
• General office and administration duties including filing.
Additional Achievements & Experience
• Net Promoters Score Customer Care workshops.
• Employee of the Month award.
• British Horse Society examinations in horse riding, teaching and stable management.
• British Horse Society examinations in horse riding and road safety awards.
• Various childminding and babysitting services on both a professional basis in a childcare centre and
for family members and neighbours.
Hobbies & Interests
I have a number of hobbies and interests including, horse riding, walking, going to the gym, reading and music.
References on request.