SlideShare a Scribd company logo
Curriculum Vitae
Name: Rebecca Brennan
Contact Details
Address: Readstown, Summerhill, Co. Meath
Phone No: 0469557821 / 0870682744
Email Address: rebpbre@gmail.com
I am a highly motivated, organised and diligent individual. I have exceptional communication skills and I deal
extremely well with colleagues and members of the public. I have an excellent telephone manner and have
extensive experience in customer care and public relations. I am capable of working on my own initiative and
in all of my previous roles have been entrusted with supervision of stores and offices. I am always polite and
professional and enjoy dealing with the public
Education
2008 – 2010 Diploma in Veterinary Nursing Dundalk Institute of Technology
2007 – 2008 FETAC Level 5 Certificate CASAC (Animal Care) Killester College of Further Education
2002 – 2007 Leaving Certificate Scoil Mhuire, Trim, Co. Meath
Work History
Sept 2015 to Present Ford Credit
My duties in this role include
• Inbound calls from customers discussing and paying arrears. Establishing the root cause for arrears and setting
up payment plans.
• Outbound calls from a dialler system, again discussing arrears and establishing root cause.
• Ensuring correct actions are taken on delinquent accounts, ie. Letters, external agent assignment and phone
calls.
• I am also a member of the collection support team, specialising in repossessions. Assigning accounts for
repossession ensuring all the correct checks have been carried out. As part of this role I also prepare files for
collection of vehicles under Voluntary Termination.
• Taking calls from customers whose accounts are very high in arrears and discussing options, these customers ma
already be assigned for repossession or external agent assignment.
Jan 2014 to Aug 2015 Swinton Insurance
My duties in this role include
• Inbound call centre sales
• Taking accurate details from customers to deliver an insurance quote
• Closing sales on quotes
• Pitching and selling add on sales
Jul 2013 – Dec 2013 Hays Recruitment / Allied Irish Bank
My duties in this role include
• Customer care duties and assisting customers with queries over the phone
• Blocking and reordering customers lost/stolen bank cards
• Checking customers’ accounts and highlighting fraudulent activities and reporting to fraud department
• General bank account enquiries e.g. transactions and payments
Nov 2012 – Jul 2013 Talk To Me Mobile Phones
My duties in this role include:
• Customer care and assisting with customer queries both in store and over the telephone.
• General store management duties.
• Sale and promotion of company products and services.
• Placing orders for products and services.
• Provision of store opening and closing.
• Handling and calculation of store takings on a daily basis.
• General office duties including answering the telephone, filing and lodgement of weekly takings in the bank.
Feb 11 – Oct 2012 Vodafone Ireland
My duties in this role included:
• Supervision of customer care line.
• Dealing with customer issues and complaints including technical and billing issues.
• Sale and promotion of company products and services including arranging upgrades.
• General office and administration duties including filing.
Additional Achievements & Experience
• Net Promoters Score Customer Care workshops.
• Employee of the Month award.
• British Horse Society examinations in horse riding, teaching and stable management.
• British Horse Society examinations in horse riding and road safety awards.
• Various childminding and babysitting services on both a professional basis in a childcare centre and
for family members and neighbours.
Hobbies & Interests
I have a number of hobbies and interests including, horse riding, walking, going to the gym, reading and music.
References on request.
rebecca cv

More Related Content

What's hot

RACHEL MARIE GAGE Resume 08 2015
RACHEL MARIE GAGE Resume 08 2015RACHEL MARIE GAGE Resume 08 2015
RACHEL MARIE GAGE Resume 08 2015
Rachel Gage
 
Resume Dina Labib
Resume Dina LabibResume Dina Labib
Resume Dina Labib
Dina Labib
 
RESUMEEEEE
RESUMEEEEERESUMEEEEE
JB RESUME
JB RESUMEJB RESUME
JB RESUME
Jonae Best
 
Current CV Sept 2016
Current CV Sept 2016Current CV Sept 2016
Current CV Sept 2016
Craig Dillon
 
resume
resumeresume
resume
Joshua Davis
 
nobulletuptodateresume
nobulletuptodateresumenobulletuptodateresume
nobulletuptodateresume
Shelly Myers
 
Cynthia Kennedy-1b word
Cynthia Kennedy-1b wordCynthia Kennedy-1b word
Cynthia Kennedy-1b word
Cynthia Kennedy
 
Resume
ResumeResume
resufure2[1]
resufure2[1]resufure2[1]
resufure2[1]
Eduardo Fuentes
 
new revised resume
new revised resumenew revised resume
new revised resume
Samerah McGhee
 
Carrie Robertson
Carrie RobertsonCarrie Robertson
Carrie Robertson
Carrie Robertson
 
Brittany Coleman New Resume
Brittany Coleman New Resume Brittany Coleman New Resume
Brittany Coleman New Resume
Brittany Coleman
 
Marinel Oosthuizen CV
Marinel Oosthuizen CVMarinel Oosthuizen CV
Marinel Oosthuizen CV
Marinel Oosthuizen
 
James Allen CV Oct 16
James Allen CV Oct 16James Allen CV Oct 16
James Allen CV Oct 16
James W Allen
 
Noha galal visualcv_resume wwww
Noha galal visualcv_resume wwwwNoha galal visualcv_resume wwww
Noha galal visualcv_resume wwww
Noha Galal
 
Luke Taylor's Resume 2016 Word
Luke Taylor's Resume 2016 WordLuke Taylor's Resume 2016 Word
Luke Taylor's Resume 2016 Word
Luke Taylor
 
Vimbai s Curriculum Vitae-1
Vimbai s Curriculum Vitae-1Vimbai s Curriculum Vitae-1
Vimbai s Curriculum Vitae-1
Vimbai Vsingizi
 
Lessee Resume
Lessee ResumeLessee Resume
Lessee Resume
lessee mason
 
TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016
Tiffanye Camden
 

What's hot (20)

RACHEL MARIE GAGE Resume 08 2015
RACHEL MARIE GAGE Resume 08 2015RACHEL MARIE GAGE Resume 08 2015
RACHEL MARIE GAGE Resume 08 2015
 
Resume Dina Labib
Resume Dina LabibResume Dina Labib
Resume Dina Labib
 
RESUMEEEEE
RESUMEEEEERESUMEEEEE
RESUMEEEEE
 
JB RESUME
JB RESUMEJB RESUME
JB RESUME
 
Current CV Sept 2016
Current CV Sept 2016Current CV Sept 2016
Current CV Sept 2016
 
resume
resumeresume
resume
 
nobulletuptodateresume
nobulletuptodateresumenobulletuptodateresume
nobulletuptodateresume
 
Cynthia Kennedy-1b word
Cynthia Kennedy-1b wordCynthia Kennedy-1b word
Cynthia Kennedy-1b word
 
Resume
ResumeResume
Resume
 
resufure2[1]
resufure2[1]resufure2[1]
resufure2[1]
 
new revised resume
new revised resumenew revised resume
new revised resume
 
Carrie Robertson
Carrie RobertsonCarrie Robertson
Carrie Robertson
 
Brittany Coleman New Resume
Brittany Coleman New Resume Brittany Coleman New Resume
Brittany Coleman New Resume
 
Marinel Oosthuizen CV
Marinel Oosthuizen CVMarinel Oosthuizen CV
Marinel Oosthuizen CV
 
James Allen CV Oct 16
James Allen CV Oct 16James Allen CV Oct 16
James Allen CV Oct 16
 
Noha galal visualcv_resume wwww
Noha galal visualcv_resume wwwwNoha galal visualcv_resume wwww
Noha galal visualcv_resume wwww
 
Luke Taylor's Resume 2016 Word
Luke Taylor's Resume 2016 WordLuke Taylor's Resume 2016 Word
Luke Taylor's Resume 2016 Word
 
Vimbai s Curriculum Vitae-1
Vimbai s Curriculum Vitae-1Vimbai s Curriculum Vitae-1
Vimbai s Curriculum Vitae-1
 
Lessee Resume
Lessee ResumeLessee Resume
Lessee Resume
 
TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016
 

Viewers also liked

lettre recomendation carmen
lettre recomendation carmenlettre recomendation carmen
lettre recomendation carmenRenata Barateiro
 
Boletín XXII junio 2016
Boletín XXII junio 2016Boletín XXII junio 2016
Boletín XXII junio 2016
Nueva Canarias-BC
 
Chamadas matadoras que vendem como loucas
Chamadas matadoras que vendem como loucasChamadas matadoras que vendem como loucas
Chamadas matadoras que vendem como loucas
Wanessa Albuquerque
 
What is the Certified Protection Professional (CPP) Designation?
What is the Certified Protection Professional (CPP) Designation?What is the Certified Protection Professional (CPP) Designation?
What is the Certified Protection Professional (CPP) Designation?
Emblez Longoria
 
Health-Independence-and-Caregiving-in-Advanced-Age
Health-Independence-and-Caregiving-in-Advanced-AgeHealth-Independence-and-Caregiving-in-Advanced-Age
Health-Independence-and-Caregiving-in-Advanced-Age
Ngaire Kerse
 
What the Car Industry Can Learn From the Tech Industry
What the Car Industry Can Learn From the Tech IndustryWhat the Car Industry Can Learn From the Tech Industry
What the Car Industry Can Learn From the Tech Industry
Zoe Laycock
 
December 20 (women's right)
December 20 (women's right)December 20 (women's right)
December 20 (women's right)
AIMEC Reporter
 
Como o sistema financeiro captura a humanidade através da dívida 2
Como o sistema financeiro captura a humanidade através da dívida    2Como o sistema financeiro captura a humanidade através da dívida    2
Como o sistema financeiro captura a humanidade através da dívida 2
GRAZIA TANTA
 
Boletín XLII diciembre 2015
Boletín XLII diciembre 2015Boletín XLII diciembre 2015
Boletín XLII diciembre 2015
Nueva Canarias-BC
 
_Banter_from_the_Bench_The_use_of_humour_in
_Banter_from_the_Bench_The_use_of_humour_in_Banter_from_the_Bench_The_use_of_humour_in
_Banter_from_the_Bench_The_use_of_humour_in
Jack Oakley
 
104.6.11創意思考激發
104.6.11創意思考激發104.6.11創意思考激發
104.6.11創意思考激發
a05100126
 
UlamSpiralMathematica
UlamSpiralMathematicaUlamSpiralMathematica
UlamSpiralMathematicaRyan Johnson
 
104.4.9雁行理論
104.4.9雁行理論104.4.9雁行理論
104.4.9雁行理論
a05100126
 
Carteles julio cortazar 1ºb
Carteles julio cortazar 1ºbCarteles julio cortazar 1ºb
Carteles julio cortazar 1ºb
pirrika
 
如何成為科技業搶手的整合性人才
如何成為科技業搶手的整合性人才如何成為科技業搶手的整合性人才
如何成為科技業搶手的整合性人才
geego
 
Peer assessment instructions
Peer assessment instructionsPeer assessment instructions
Peer assessment instructions
clynnc
 

Viewers also liked (16)

lettre recomendation carmen
lettre recomendation carmenlettre recomendation carmen
lettre recomendation carmen
 
Boletín XXII junio 2016
Boletín XXII junio 2016Boletín XXII junio 2016
Boletín XXII junio 2016
 
Chamadas matadoras que vendem como loucas
Chamadas matadoras que vendem como loucasChamadas matadoras que vendem como loucas
Chamadas matadoras que vendem como loucas
 
What is the Certified Protection Professional (CPP) Designation?
What is the Certified Protection Professional (CPP) Designation?What is the Certified Protection Professional (CPP) Designation?
What is the Certified Protection Professional (CPP) Designation?
 
Health-Independence-and-Caregiving-in-Advanced-Age
Health-Independence-and-Caregiving-in-Advanced-AgeHealth-Independence-and-Caregiving-in-Advanced-Age
Health-Independence-and-Caregiving-in-Advanced-Age
 
What the Car Industry Can Learn From the Tech Industry
What the Car Industry Can Learn From the Tech IndustryWhat the Car Industry Can Learn From the Tech Industry
What the Car Industry Can Learn From the Tech Industry
 
December 20 (women's right)
December 20 (women's right)December 20 (women's right)
December 20 (women's right)
 
Como o sistema financeiro captura a humanidade através da dívida 2
Como o sistema financeiro captura a humanidade através da dívida    2Como o sistema financeiro captura a humanidade através da dívida    2
Como o sistema financeiro captura a humanidade através da dívida 2
 
Boletín XLII diciembre 2015
Boletín XLII diciembre 2015Boletín XLII diciembre 2015
Boletín XLII diciembre 2015
 
_Banter_from_the_Bench_The_use_of_humour_in
_Banter_from_the_Bench_The_use_of_humour_in_Banter_from_the_Bench_The_use_of_humour_in
_Banter_from_the_Bench_The_use_of_humour_in
 
104.6.11創意思考激發
104.6.11創意思考激發104.6.11創意思考激發
104.6.11創意思考激發
 
UlamSpiralMathematica
UlamSpiralMathematicaUlamSpiralMathematica
UlamSpiralMathematica
 
104.4.9雁行理論
104.4.9雁行理論104.4.9雁行理論
104.4.9雁行理論
 
Carteles julio cortazar 1ºb
Carteles julio cortazar 1ºbCarteles julio cortazar 1ºb
Carteles julio cortazar 1ºb
 
如何成為科技業搶手的整合性人才
如何成為科技業搶手的整合性人才如何成為科技業搶手的整合性人才
如何成為科技業搶手的整合性人才
 
Peer assessment instructions
Peer assessment instructionsPeer assessment instructions
Peer assessment instructions
 

Similar to rebecca cv

CV claire kelly
CV claire kellyCV claire kelly
CV claire kelly
Claire Kelly
 
Anthony__Stewart__CV_(2)
Anthony__Stewart__CV_(2)Anthony__Stewart__CV_(2)
Anthony__Stewart__CV_(2)
Anthony Stewart
 
Melissa resume 03-2015
Melissa resume 03-2015Melissa resume 03-2015
Melissa resume 03-2015
melissa morton
 
Resume of Williams Nonso Okorie
Resume of Williams Nonso OkorieResume of Williams Nonso Okorie
Resume of Williams Nonso Okorie
Chinonso Williams Okorie
 
Divya Lal CV#1
Divya Lal CV#1Divya Lal CV#1
Divya Lal CV#1
Divya Lal (Gandhi)
 
2015 resume copy 2
2015 resume copy 22015 resume copy 2
2015 resume copy 2
Wardah Nadeem
 
Cheng Szekely CV
Cheng Szekely CVCheng Szekely CV
Cheng Szekely CV
cheng szekely
 
Rulx Jean Baptiste
Rulx Jean BaptisteRulx Jean Baptiste
Rulx Jean Baptiste
Rulx Jean-Bapitste
 
Sarah-McMurdo CV
Sarah-McMurdo CVSarah-McMurdo CV
Sarah-McMurdo CV
Sarah McMurdo
 
Claire Oxley CV November 2015 PDF
Claire Oxley CV November 2015 PDFClaire Oxley CV November 2015 PDF
Claire Oxley CV November 2015 PDF
Claire Oxley
 
FLOR MELINDA HEREDIA-
FLOR MELINDA HEREDIA-FLOR MELINDA HEREDIA-
FLOR MELINDA HEREDIA-
FlorMelinda Heredia
 
Ashly Spates Resume 5-29-15
Ashly Spates Resume  5-29-15Ashly Spates Resume  5-29-15
Ashly Spates Resume 5-29-15
Ashly Spates
 
Rebecca plumridge
Rebecca plumridgeRebecca plumridge
Rebecca plumridge
Rebecca Plumridge
 
Pravin CV..
Pravin CV..Pravin CV..
Pravin CV..
Pravin Bhalerao
 
ESMERALDA RIVERA 2015 AND FUTURE RESUME
ESMERALDA RIVERA 2015  AND FUTURE RESUMEESMERALDA RIVERA 2015  AND FUTURE RESUME
ESMERALDA RIVERA 2015 AND FUTURE RESUME
esmeralda RIVERA
 
Selina Hamilton New CV15
Selina Hamilton New CV15Selina Hamilton New CV15
Selina Hamilton New CV15
Selina Hamilton
 
Chris Wike resume
Chris Wike    resumeChris Wike    resume
Chris Wike resume
Chris Wike
 
Resume-Stacey Odell 2h
Resume-Stacey Odell 2hResume-Stacey Odell 2h
Resume-Stacey Odell 2h
Stacey Odell
 
Reva+Resume
Reva+ResumeReva+Resume
Reva+Resume
Reva Flanagan
 
mohamed wakeel
mohamed wakeelmohamed wakeel
mohamed wakeel
Mohamed Wakeel
 

Similar to rebecca cv (20)

CV claire kelly
CV claire kellyCV claire kelly
CV claire kelly
 
Anthony__Stewart__CV_(2)
Anthony__Stewart__CV_(2)Anthony__Stewart__CV_(2)
Anthony__Stewart__CV_(2)
 
Melissa resume 03-2015
Melissa resume 03-2015Melissa resume 03-2015
Melissa resume 03-2015
 
Resume of Williams Nonso Okorie
Resume of Williams Nonso OkorieResume of Williams Nonso Okorie
Resume of Williams Nonso Okorie
 
Divya Lal CV#1
Divya Lal CV#1Divya Lal CV#1
Divya Lal CV#1
 
2015 resume copy 2
2015 resume copy 22015 resume copy 2
2015 resume copy 2
 
Cheng Szekely CV
Cheng Szekely CVCheng Szekely CV
Cheng Szekely CV
 
Rulx Jean Baptiste
Rulx Jean BaptisteRulx Jean Baptiste
Rulx Jean Baptiste
 
Sarah-McMurdo CV
Sarah-McMurdo CVSarah-McMurdo CV
Sarah-McMurdo CV
 
Claire Oxley CV November 2015 PDF
Claire Oxley CV November 2015 PDFClaire Oxley CV November 2015 PDF
Claire Oxley CV November 2015 PDF
 
FLOR MELINDA HEREDIA-
FLOR MELINDA HEREDIA-FLOR MELINDA HEREDIA-
FLOR MELINDA HEREDIA-
 
Ashly Spates Resume 5-29-15
Ashly Spates Resume  5-29-15Ashly Spates Resume  5-29-15
Ashly Spates Resume 5-29-15
 
Rebecca plumridge
Rebecca plumridgeRebecca plumridge
Rebecca plumridge
 
Pravin CV..
Pravin CV..Pravin CV..
Pravin CV..
 
ESMERALDA RIVERA 2015 AND FUTURE RESUME
ESMERALDA RIVERA 2015  AND FUTURE RESUMEESMERALDA RIVERA 2015  AND FUTURE RESUME
ESMERALDA RIVERA 2015 AND FUTURE RESUME
 
Selina Hamilton New CV15
Selina Hamilton New CV15Selina Hamilton New CV15
Selina Hamilton New CV15
 
Chris Wike resume
Chris Wike    resumeChris Wike    resume
Chris Wike resume
 
Resume-Stacey Odell 2h
Resume-Stacey Odell 2hResume-Stacey Odell 2h
Resume-Stacey Odell 2h
 
Reva+Resume
Reva+ResumeReva+Resume
Reva+Resume
 
mohamed wakeel
mohamed wakeelmohamed wakeel
mohamed wakeel
 

rebecca cv

  • 1. Curriculum Vitae Name: Rebecca Brennan Contact Details Address: Readstown, Summerhill, Co. Meath Phone No: 0469557821 / 0870682744 Email Address: rebpbre@gmail.com I am a highly motivated, organised and diligent individual. I have exceptional communication skills and I deal extremely well with colleagues and members of the public. I have an excellent telephone manner and have extensive experience in customer care and public relations. I am capable of working on my own initiative and in all of my previous roles have been entrusted with supervision of stores and offices. I am always polite and professional and enjoy dealing with the public Education 2008 – 2010 Diploma in Veterinary Nursing Dundalk Institute of Technology 2007 – 2008 FETAC Level 5 Certificate CASAC (Animal Care) Killester College of Further Education 2002 – 2007 Leaving Certificate Scoil Mhuire, Trim, Co. Meath Work History Sept 2015 to Present Ford Credit My duties in this role include • Inbound calls from customers discussing and paying arrears. Establishing the root cause for arrears and setting up payment plans. • Outbound calls from a dialler system, again discussing arrears and establishing root cause. • Ensuring correct actions are taken on delinquent accounts, ie. Letters, external agent assignment and phone calls. • I am also a member of the collection support team, specialising in repossessions. Assigning accounts for repossession ensuring all the correct checks have been carried out. As part of this role I also prepare files for collection of vehicles under Voluntary Termination. • Taking calls from customers whose accounts are very high in arrears and discussing options, these customers ma already be assigned for repossession or external agent assignment.
  • 2. Jan 2014 to Aug 2015 Swinton Insurance My duties in this role include • Inbound call centre sales • Taking accurate details from customers to deliver an insurance quote • Closing sales on quotes • Pitching and selling add on sales Jul 2013 – Dec 2013 Hays Recruitment / Allied Irish Bank My duties in this role include • Customer care duties and assisting customers with queries over the phone • Blocking and reordering customers lost/stolen bank cards • Checking customers’ accounts and highlighting fraudulent activities and reporting to fraud department • General bank account enquiries e.g. transactions and payments Nov 2012 – Jul 2013 Talk To Me Mobile Phones My duties in this role include: • Customer care and assisting with customer queries both in store and over the telephone. • General store management duties. • Sale and promotion of company products and services. • Placing orders for products and services.
  • 3. • Provision of store opening and closing. • Handling and calculation of store takings on a daily basis. • General office duties including answering the telephone, filing and lodgement of weekly takings in the bank. Feb 11 – Oct 2012 Vodafone Ireland My duties in this role included: • Supervision of customer care line. • Dealing with customer issues and complaints including technical and billing issues. • Sale and promotion of company products and services including arranging upgrades. • General office and administration duties including filing. Additional Achievements & Experience • Net Promoters Score Customer Care workshops. • Employee of the Month award. • British Horse Society examinations in horse riding, teaching and stable management. • British Horse Society examinations in horse riding and road safety awards. • Various childminding and babysitting services on both a professional basis in a childcare centre and for family members and neighbours. Hobbies & Interests I have a number of hobbies and interests including, horse riding, walking, going to the gym, reading and music. References on request.