Marie Nugent has over 15 years of experience in customer service and sales roles. She has worked for several telecommunications companies in customer service and sales roles, dealing with large call volumes, queries, complaints, and installations. She also has experience in childcare, organizing social events, and volunteering with an animal sanctuary. Her skills include Microsoft Office, communications, and she is looking to complete an Access certification.

1. Marie Nugent
36 The Coppice, Palmerstown, Dublin 20.
Mobile: (083) 1607861 - Home: (01) 5043033
mnugent_ie@yahoo.com
Work Experience
SBE Ireland June 2014-February 2015
 Customer Service Representative
 Dealing with large volumes of calls
 Dealing with customer queries
 Keeping customers updated on their repairs
 Building rapport with customers and with fellow team members
 Communicating with other departments in relation to repairs
 Dealing with customer complaints
 Solely arranging collections for customers devices
 Inputting data for the Samsung account. Calling customers and ensuring that they are happy with the service
 Working with Microsoft excel at beginner/intermediate level
Croke Park 2011-Present
 Helping with the Family Funzone.
 Scanning tickets for concerts.
 Flag bearing on match days.
Meetup 2013-Present
 Organizing 2-3 social Events on a Weekly Basis
 Hosting events for up to and over 50 people
 Liasing with venues for reservations
 Organizing fundraising events for Charities
 I have built up a large number of people who regularly come to these events and who also bring their friends, I am
always told, that the reason why they come is because I always make sure that they are happy, looked after,
socializing with other people and are comfortable in their surroundings.
 I e-mail members on a weekly/bi-monthly basis to advise them of upcoming events.
 Advising the public of the group and social nights out
 I am constantly coming up with new ideas of events (mainly free) for our members
 Website administrator

2. Sky Ireland November 2013-March 2014
 Customer Service Representative
 Dealing with large volumes of calls
 Dealing with customer queries
 Dealing with customer complaints
 Organizing installation jobs
Meteor Customer Care February 2013-November 2013
 Customer Service Representative
 Dealing with large volumes of calls
 Dealing with customer queries
 Dealing with customer complaints
Kids inc, The Park Academy and Once Upon a Time Creches September 2010-January 2013
 Childcare Assistant
 Working in various areas within the creches
 Opening and closing the creches
 Dealing with Parents queries about their Children's progress
 Manual Handling
 Ensuring the safety of each child
The Carphone Warehouse September 2008-March 2009
 Sales Assistant
 Opening and closing the store
 Setting up billing accounts
 Dealing with customers queries
 Meeting Sales Monthly sales targets
 June 2008-August 2008 ( Temp work) Sky Ireland
 Sales Assistant
 Working in the kiosks in Liffey Valley and the Mill Shopping Centres
 Setting up Customers accounts
 Dealing with Queries
 Liaising with Head Office in relation to installations

3. Bord Gais Networks May 2007-April 2008
 Customer Service Representative
 Dealing with customers Queries and Complaints
 Organizing Gas line installaions
 Taking Payments for gas bills
Terry Rogers Bookmakers July 2005-May 2007
 Sales Assistant
 Handling large quantities of cash, opening and closing of store.
 Dealing with customers complaints.
 Liaising with head office when large bets were made .
Ace Racing Ballaghaderreen February -June 2005
 Sales Assistant
 Handling large quantities of cash, opening and closing of store (keyholder).
 Dealing with customers complaints.
 Liaising with head office when large bets were made.
February 2004-February 2005
I Travelled to the Middle East and lived here. I was unemployed and seeking work when I came back .
Citibank Dublin (European Headquarters) August 2001-February 2004)
 Data Administrator
 Working in conjunction with the customer service Department, data entry.
 Processing statements and sending/Faxing them to the relevant departments.
 Dealing and replying to a large amount of e-mails on a daily basis.
Saint Vincent De Paul 2000-2001
 Warehouse and Sales Assistant
 Distributing clothes from the warehouse to the relevant stores around Ireland
 Washing and tagging the clothes
 Working in the shop when needed and dealing with money.

4. Childcare Course in Inchicore VEC 1999-2000
 First Aid and Manual Handling courses
 Child play and Development
 Assisting in Group activities
Personal Attributes
I am a confident, Hardworking individual. I have gained a lot of experience with dealing with clients on a daily basis. I am
task focused, driven and relaible . I work well in teams and also on my own initiative.
Voluntary Work:
Dogs Aid Animal Sanctuary 2012-present
 Organizing Fundraising events
 Participating in street collections on Grafton street
 Helping to care for the animals in the Sanctuary
The Lighthouse Coffee Shop: 2000-2003
 Talking and Listening to Teenagers and Adults who suffer from Drug Addiction
 Doing Soup runs around the streets of Dublin City Centre
Education
iSkills (ECDL Training)
October 2011-November 2011
FÁS (Childcare)
September 2009-June 2010
Achievements/Awards
Partial ECDL Certification
First Aid
Fetac Level 5 Qualification in Childcare
Skills
Microsoft Word, Exel. Powerpoint, Web Communication and browsing
I am currently looking to complete Access
I am a very friendly, approachable person. I have great time management skills
I work well within a team.
Referees:
By Request