1. Nick Christie
6 Markham Road, Bournemouth, Dorset, BH9 1HY
07857813797
Nchrist89@hotmail.com
PROFILE
I am currentlylooking for a full time rolewithin Bournemouth and thesurrounding area’s. I am looking for a challenging role which will
lead to furtheropportunities inthefuture as part ofa career.Althoughmuch ofmy experiencelies within customer services and
administration I am now looking to consider roles in ITwhichI have a passionfor. I amlooking for opportunities toextend theskills I have
further. Over the past fewyears,I have acquireda rangeofvarious skills indifferent jobs which have helpedmeto adaptto new roles
easily. I am hard working, I enjoylearning, researching,andalso watching documentaries. I havealot of faithin myself and my ability and
are always willing to trya new challenge.I believethat,thebetter you are withina job, the easier it becomes and subsequently making life
easier in theprocess, so I findthat hard work pays off. I am openminded and easygoing.I have good knowledge ofmostcommonwork
processes,customer serviceskills andtechnical based problemsolving.Understanding of PC and Mobile O/S and resolving many problems
myself. This has helped meinmany situations.With other experienceand skills I already have.
Skills
IT literate &competantusing multipleprograms at once
Intermediate Understanding ofWindows O/S
Technical troubleshooting / problem solving skills (PC & Mobile)
Typing speed->55WPM +Dictationtyping
Basics of IT Networking (LAN/WAN)
IThardware(Motherboards,RAM, CPU, video cardect).
Understanding ofe-mailservers
Good eye for detail
CustomerService History
Data entry
Employment History
Roofer May 2016 – Current (Self employed)
Working self employed as a roofer I took on various roofing jobs suchas Solar panel fitting, Flat roofing,jetwashing roofs.
Dutton Gregory Solicitors 07 March 2016–May 2016 (Permanent)
As a Paralegel, my job was to assist a partner solicitor ofthe company. My responsibilities included general administration and client
management such as adding newclient records to company databases, updating cases, billing, invoicing and creating spreadsheets.
Customerservicefor any contact with client onbehalfofthesolicitor, arranging appointments, answering queries.I alsowas responsible
for chasing court centres for updates on upcoming or postcourt cases.
I also attended court hearings andnoteddetailedtranscripts ofconversations frombothsides and furtherrecorded this informationon
computer.
In order to acquirethis role,I hadto meet a targetoftyping 55words per minuteover a tenminuteduration.I also useddictation
softwareto completetasks instructedby thepartner solicitor
VitalityHealth 12th August 2015 - 05th Febuary 2016 (Agency Temp)
At my time at vitalityhealthI had workedin the back officeadministration depatment.Each day I was set an allocateda number of
different adminstration tasks. These requests wererecieved by emailfrom brokers, companies, their members and customers. Admin
tasks suchas updating healthcare plans, additions and removals ofmembers, renewals, new planquotes,documentationrequests and
various other administration tasks.
Xerox / wds – Groupon: 07th September 2014 - 31stJuly 2015 (Agency Temp)
Working as a inbound Customer services / supportagentatGrouponwhich is a internationally basedbusiness working in many different
countries.Whileworking with Groupon, I worked incustomer supportassisting customers purchasing items, returning faulty goods,
arranging collections, escalations and general helpfor first timebuyers
Ageas Retail – Rias: 17th June 2014 - 03 August 2014 (Agency Temp)
While working for Rias,I worked in their service centreas an administrator withintheRias MotorTeam. I was responsiblefor validating no
claims discount checks on customers andchasing customers for proofofbonuses. I alsoundertook various different roles from processing
payments for renewals andadding claims topolicies.
Ideal Solar Energy : 03 March 2014 – 02 May 2014 (Self employed)
Working for Idealsolar, I worked aroundthesouthofthe UKinstalling andmaintaining solar panelinstallations for customers and
business’s. Whileworking I carried out riskassessments and reports on materiallists.Working on roofs using safety equipment and hand
tools.

2. Nationwide Building Society: 03 June 2013 – 28 Feburary 2014 (Agency Temp)
I worked with thetelephony servicing teamanswering mortgage queries from customers, account servicing andmanagementon behalfof
The Mortgage Works and UCB homeloans who aresubsidiary mortgage lenders underNationwide. During my timethereI answered
incoming calls fromcustomers, brokers and solicitors dealing with a varietyofrequests,issues,complaints, and general servicing of
mortgage accounts.
Barclays House Bank - 08th April 2012 – 14 Feburary 2013 (Agency Temp)
Working as a case handlerfor PPIinsuranceclaims myjob was to beassigned an allocated number ofcases tobe completed each day.The
job involved handling insurancecomplaints from Barclays customers who may havebeenmis-sold Payment Protection Insurance.My job
was to pickthecase upfrom thedecisioning stage andmake a completedecision based on the plausibility ofthe claimfrom the customer
and thoroughlychecking allaspects ofclaim ensuring that theclaimis legitimate before making a final judgementon the case. While there
I carried out various other roles including inbound and outbound calling to customers and creating letters.
WDS Global 3rd October 2011 – 17 January 2012 (Permanent)
Working as a technical support agent for WDS globalI helpedwith over thephone technical assistancefor TescoMobile customers. As part
of the job I was to learn andunderstand various softwareovermany platforms for different mobiles. My job was to Listen to thecustomer
and gain an understanding oftheir prolem.I would alsoquery any errormessages shown toget further information ontheissuethey are
experiencing.Speaking to customers fromall ages itwas essentialto useterms whichcould be understood fromall ages anduse step by
step instructions to guidethem through a troubleshooting / resolutionprocess. Furtherduties includedbooking mobile phones into repair
and raising escalations tomanagers.
Employment Via Agency various dates between 2011 – 2012 (Agency Temp)
Working for RLMServices employment agency,I have worked atseveraldifferent companies including;
•White & Company
• Pickford’s
• Maidman’s Removals
• AVan Man Transport
• UK Mail
• Yodel
• Wyvern Cargo
• Poole Council Waste Management
Through working at differentcompanies invarious roles,working differenttimepatterns including unsociablehours. I had various job roles
and duties ranging from international removals throughout the UKto sorting,loading andunloading packages / mail(up to 50Kg) using
different techniques and equipment.
Education Other Education
Winton Boys School (2000 – 2005) Bournemouth & Poole College (2007– 2009)
City & Guilds NVQ Level 2 qualification in electrotechnology
Mathematics C
English C Buildings & Structures Online Credit
English literature C Buildings & Structures Written Test Pass
Science:(doubleaward) BB Health and Safety Distinction
I.T B Health andSafety written Credit
Practicaltest Pass
Interests & Hobbies
I enjoy and participatein many extreme/ sports such as Snowboarding, Skateboarding, andskiing. I also enjoy playing football and other
such sports whilstkeeping fit andhealthy, whilst also fishing on a regular basis. I enjoy learning newskills and researching information and
knowledgevia theinternet,television andmany books. I enjoy watching documentaries andTV shows onthediscovery channel. Including
programs such as ‘Manvs Wild’ and ‘Mythbusters’ Having a DIYframe ofmindhelps medealwith situations whilst using theinternet to
find out solutions and problems for myselfand tobe able toovercomethem! Such as building/fixing computers andother
hardware/softwarerelated problems. I amalso a hugefan of philosophy, myfavorite philosopher being AlanWatts.
References
All references canbe provided onrequest
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