The document provides an overview of REALTECH Assessment Services, which analyzes SAP systems and compares them to a database of 4,200 systems to identify improvement opportunities. REALTECH's methodology involves measuring over 150 performance metrics, benchmarking the results, and providing recommendations. The summary highlights that the main findings for one analyzed system ("P01") were high custom code usage, abnormal terminations, and dumps compared to market standards. The recommendations focus on optimizing performance, rescheduling batches, reducing dumps through quality improvements, and archiving to improve growth.

1. REALTECH Assessment Services
for SAP
July 2016
Carly Shank
Chris Moroz
Elizabeth Dellaquila

2. AGENDA
Company Overview
REALTECH Assessment Services Overview
Methodology REALTECH Assessment Services
REALTECH Assessment Services Value
2
3
4
5 Use Case Example
6 Summary
1

3. Publically
Traded
North
American HQ:
Philadelphia,
USA
Founded in
1994
European HQ:
Walldorf,
Germany
350+
Technical SAP
Consultants
2,000
Worldwide
Customers
Presence in 4
countries

4. REALTECH Services and Software Solutions
OUR OFFERINGS IN DETAIL
 SAP OS/DB Migrations
 SAP Upgrades and Basis Services
 SmartChange Solutions
 Change Process Mgmt
 Transport Mgmt
 Synchronization Mgmt
 REALTECH Assessment Services

5. REALTECH: SAP OS/DB MIGRATIONS
REALTECH has the largest global team of SAP certified migration consultants
REALTECH performed the first production migration worldwide in early 1998
REALTECH has completed over 900 migration projects worldwide
REALTECH is a founding member and the only consulting company in SAP’s
Linux Lab
Migrations to and from all SAP supported platforms
Proven track record with a 100% Success Rate

6. REALTECH: SAP MANAGED SERVICES/ SAP SOLUTION MANAGER
Managed Services
 The first RunSAP partner established in both EMEA and North
America
 REALTECH Differences:
 Senior experienced resources only
 Dedicated named resources instead of call centers
 Customer focused attention
Solution Manager
 Certified SAP Solution Manager Partner 7.1-7.2
 SAP EGI delivery partner

7. REALTECH ASSESSMENT
SERVICES
INTRODUCTION

8. RAS OVERVIEW AND MISSION
Your Challenge
 Improve the performance and quality of your SAP system.
Analysis and Implementation
We help our customers to achieve the following:
 Rate their IT landscape objectively. Is your system in shape?
 Scope room for improvement by identifying the performance and quality failings.
 Install SAP cost management which is compliant and financial efficiency.
 Realize the recommendations with our experienced SAP consultants.

9. RAS VALUE
 Get the knowledge of Best Practices.
 Fair evaluation of your IT spending.
 ROI of REALTECH Assessment Services is usually 3 months.
 Reduction of SAP operational cost by realizing cost saving potentials.
 Increased user satisfaction by better systems performance and stability.
 Improvement of planning and budget process with market values and
dedicated actions items.
Best-
Practice
IT

10. REALTECH does a fair comparison of your SAP system landscape against the market. We show you
the improvement potential and help you to realize those potentials.
 We analyze price and costs of your SAP system landscape and compare to the data of 4,200
SAP systems.
 We extensively measure your SAP systems and show you the technical fitness.
 We leverage best practices to keep your SAP system landscapes optimized.
Based on this we give recommendations. Those can be supported by consulting, software or
integrated solutions.
ANALYSIS AND OPTIMIZATION

11. Performance
Dialog Response Times
Users
Applications
Http(s)
Overview
Per Module
Dialog with Round Trips
Dialog without Round Trip
Response Time of Transactions
Response Time, Standard
Response Time, ZZ only
Dialog - Relevant Long Response Times
Dialog - Top 20 Response Times
Dialog ZZ - Relevant Long Response Times
HTTP Response Times
Batch Elapsed Times
Single Steps Taking > 24hr
Long Runtimes/Job Step
Distribution of Batch Load Over the Day
Custom Code Usage
Custom Developments
Abnormal Terminations
Transports
Workbench Transports
Customizing Transports
Dumps
System Uptime
SLA Hosting
SLA Incident Management
Usage
System Usage
Task Types
System Usage per Day
Behavior of Users
User Records
SAP_ALL
Rules for Passwords
Interfaces
RFC Steps
Internal RFC Volume
External RFC Volume
RFC Destinations
RFC Response Times
ALE Messages
Loading BW via SBIE0001
Compute Capacity
Database Growth
Database Requests, Times, Transferred Volume
Direct Reads
Direct Reads List
Sequential Reads
Sequential Reads, List
Change Requests
Change Requests, List
Database Times
CPU Seconds
CPU Seconds, List
Process Time vs. CPU Time
Correlation of Process Time and CPU Time
Server
List of Work Processes
Server <SID>
Usage <SID>
Performance Assessment Data Collected:

12. REALTECH ASSESSMENTS – 150 CUSTOMERS AND 4,200 SYSTEMS
Consumer Goods
Retail
Process / Pharma
Discrete
Manufacturing
Automotive /
Aerospace
Energy /
Infrastructure
Banking
Insurance
Services
IT Services
IT Manufactures
Daimler
Financial
Services
Bayer
Bayer
Business
Services

13. REALTECH
ASSESSMENT
SERVICES
METHODOLOGY

14. REALTECH SYSTEM ASSESSMENT SERVICE
Measure
Market
Comparison
Act
Software for measurement of SAP-System
Database analysis and statistical evaluation
indices, benchmarks, illustrations, correlations, and
pattern recognition analysis
REALTECH Assessment Services
deliver reccomendations
• Project-based or as a service
• Leverage Best Practices (implementation of recommendations)

15. SEQUENCE OF SYSTEM ASSESSMENT
DEV QAS PRD
1. ABAP Report
Installation
2. Transport
in QAS
(Optional)
3. Transport
in PRD 4. Daily Batch-job
generates anonymized
data
5. File-Upload:
manual or automatic
Database
6. Interpretations &
Recommendations
Report /
Workshop
WebApp
7. Deliverable
REALTECHCustomer

16. BUSINESS CASES

17. SUMMARY RECOMMENDATIONS
Background
REALTECH analyzed the SAP ERP system P01 from October 2013
till February 2014.
Summary
The main usage of P01 is proprietary developments. The XXX
module plays only a minor role. Paradoxically the amount of
distinct proprietary development is low compared with the
market.
Response time of SAP standard and HTTP are good, but
proprietary developments are slow and have a lot of long runners
and fluctuations.
Dumps are three times higher than market, due to many errors in
programming. XXX should take quality actions to reduce the
amount of dumps, especially before go-live with projects.
The REALTECH System Index of P01 as an indicator for the
technical fitness is 10. The main reason for the high value is the
high amount of dumps.
The RSI of the P01 is 10, due to the very high amount of dumps
Criteria Actual Ref. *
Average Response Time 1,067 1,000
Strong Fluctuations 37 15
Batch Outliers 6 3
Custom Code Usage 167 300
Abnormal Terminations 1,629 500
Unplanned Downtimes 1h 8h
Planned Uptime (SLA) 99,5% 99,5%
RSI 10 5
* Reference values are individually calculated based on the
measured systems usage patterns and challenges.
They reflect the market standard, not the optimum.
1 2 3 4 5 6 7 8 9 10
REALTECH System Index (RSI)

18. SUMMARY RECOMMENDATIONS
Performance (Response Times)
 Reschedule batch outside dialog time
 Optimize batch
 Optimize work processes
 Optimize most used and important prop. developments
 Improve sequential reading
 Archive to improve performance and stop fast growth of DB
 Move the Profitability Analysis (CO-PA) into SAP BW
Dumps / Quality Process
 Implement process to reduce dumps
 Check quality process of development
 Quality Issue - Reoccurring Transports
Focus points are performance and dumps / quality process
Criteria Actual Ref. *
Average Response Time 1,067 1,000
Strong Fluctuations 37 15
Batch Outliers 6 3
Custom Code Usage 167 300
Abnormal Terminations 1,629 500
Unplanned Downtimes 1h 8h
Planned Uptime (SLA) 99,5% 99,5%
RSI 10 5
* Reference values are individually calculated based on the
measured systems usage patterns and challenges.
They reflect the market standard, not the optimum.
1 2 3 4 5 6 7 8 9 10
REALTECH System Index (RSI)

19. MANAGEMENT SUMMARY
At the moment the full power of HANA has not yet deployed
Blue: hourly averages for dialog response times
Red: daily averages for dialog response times
Remark: due to the short time period of Oracle measurement, some custom
developments have not been active during February
0
20
40
60
02/09/15 03/01/15 04/01/15 05/01/15
average response time for dialog steps MRG [s]
0.7
Response Times /MRG/ went down
Oracle HANA
Migra
-
tion
Phas
e
* Only according to HANA migration; all others please see A51 report
0
0.5
1
1.5
2
2.5
3
02/09/15 03/01/15 04/01/15 05/01/15
average response time for RFC steps [s]
Oracle HANA
Migra
-
tion
Phas
e
Response Times RFC
Blue: hourly averages for dialog response times
Red: daily averages for dialog response times
Benefits:
• Opportunity to improve
Compression Rates
• Opportunity to improve
Response Rates
• Opportunity to
improve HANA
Security

20. SUMMARY

21. ADVANTAGES OF USING RT RAS
• There are already several tools on the market (e.g. EarlyWatch/MaxAttention).
• REALTECH shows correlations – Analysis of relationships.
• Considering chronological sequences – no singular section (as EW).
• Market comparison – what is better / what is worse – Based on 4,200 measured systems.
• Recommendations for action – not for analysis but for specific help.
• Management presentations by REALTECH.
• Complete view on the SAP system – from hosting to support.
So, why should we use REALTECH Assessment Services instead of other tools
or services from SAP?

22. NEXT STEPS TO TRY RAS
• RT offers a RAS Lite version which shows you a fast analysis of your
SAP system and shows you the REALTECH System Index (RSI) which is
the comparison to 4,200 other SAP systems but no recommendations
but some hints from RT.
• RT offers RAS complete assessment which shows you the REALTECH
system index (RSI) which is the comparison to 4,200 other SAP systems
and offers recommendations with a management report from
REALTECH consulting services.
• Process – Transport with report is delivered by RT to be imported and
run for 6 weeks on the production system. Basis must run report/job
daily to generate a file.

23. REALTECH
system consulting GmbH
Industriestrasse 39c
69190 Walldorf• Germany
Fon +49.6227.837.370
Fax +49.6227.837.837
Mobile +49.173.302.1820
chris.kohlsdorf@realtech.com
Chris Kohlsdorf
Consulting Manager
www.realtech.com
REALTECH Inc.
Consulting
301 Lindenwood Dr., Suite 205
•
Office +1-610-356-4401
Fax +1-610-356-5777
Mobile +1-484-667-7751
chris.moroz@realtech.com
Chris Moroz
Solution Sales Director
www.realtech.com
Malvern PA 19355
REALTECH
system consulting GmbH
Industriestrasse 39c
69190 Walldorf• Germany
Fon +49.6227.837.370
Fax +49.6227.837.837
Mobile +49.173.302.1820
chris.kohlsdorf@realtech.com
Chris Kohlsdorf
Consulting Manager
www.realtech.com
REALTECH Inc.
Consulting
301 Lindenwood Dr., Suite 205
•
Office +1-610-356-4401
Fax +1-610-356-5777
Mobile +1-484-667-7751
Elizabeth.dellaquila@realtech.com
Elizabeth Dellaquila
Service Delivery Manager
www.realtech.com
Malvern PA 19355
REALTECH
system consulting GmbH
Industriestrasse 39c
69190 Walldorf• Germany
Fon +49.6227.837.370
Fax +49.6227.837.837
Mobile +49.173.302.1820
chris.kohlsdorf@realtech.com
Chris Kohlsdorf
Consulting Manager
www.realtech.com
REALTECH Inc.
Consulting
301 Lindenwood Dr., Suite 205
•
Office +1-610-356-4401
Fax +1-610-356-5777
Mobile +1-484-667-7751
Carly.shank@realtech.com
Carly Shank
Marketing Specialist
www.realtech.com
Malvern PA 19355

24. DISCLAIMER
© 2016 REALTECH Deutschland GmbH. All rights reserved. This document contains confidential and proprietary
information. Unauthorized copying of this document and making it available to third parties (as a whole or in
parts) is not permitted. The (product) names, logos, trademarks and other labels mentioned in this document are
the property of REALTECH or its licensers and shall not be used without prior written approval of their respective
owner. All contents of the text, especially the description of REALTECH products and services, are not binding and
do not represent any guarantee, guaranteed properties or quality information but are for information purposes
only. REALTECH does not assume responsibility for errors or lacunas in this document. REALTECH may correct or
change the contents of this document at any time without prior notice.