Ranjan S Pandey is seeking a position that fully utilizes his professional knowledge and capabilities to achieve organizational goals. He has over 8 years of experience in underwriting, new business processing, MIS reporting, relationship management, team leadership, and customer service at SBI Life Insurance. His responsibilities included underwriting proposals, coordinating medical exams, preparing reports, maintaining relationships, managing teams, guiding branches, providing training and customer support. He holds an MBA in Finance and is pursuing CMA certification. He received several awards for his performance and aims to take on a challenging new role with professional loyalty and maturity.
I have over 17 years of experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management. I have innate sense of task prioritization, managerial aptitude and result oriented attitude towards accelerating organizational growth and that too in a high pressured and time bound environment.
I believe that one of my most distinguishing characteristics is the diversity of experiences I possess. As you review my resume, you would find my candidature a perfect fit for the above mentioned position. I have consistently proven my ability to handle operational and strategic levels of multiple responsibilities in crisis and pressure, while operating under rigorous deadlines.
Competent and result oriented professional with experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management.
Competent and result oriented professional with experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management.
I have over 17 years of experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management. I have innate sense of task prioritization, managerial aptitude and result oriented attitude towards accelerating organizational growth and that too in a high pressured and time bound environment.
I believe that one of my most distinguishing characteristics is the diversity of experiences I possess. As you review my resume, you would find my candidature a perfect fit for the above mentioned position. I have consistently proven my ability to handle operational and strategic levels of multiple responsibilities in crisis and pressure, while operating under rigorous deadlines.
Competent and result oriented professional with experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management.
Competent and result oriented professional with experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management.
Dear Sir / Mam, Good Morning !
I am K. Hariprasad, having 10 years of rich experience in Life Insurance sector for New Business and Operations.
( Bajaj Allianz & MAXLIFE & Star Union Daichi )
Yours Hariprasad Kotagiri.
Mobile 9959924063
hari_3214@yahoo.com
1. Ranjan S Pandey Contact:
Cell: +91 9601405125
Email: ranjanspandey@gmail.com
1st
Floor Ankit Chandradeep Complex
Bandarbagicha Off Dakbunglow Road
Exibition Road Patna
Bihar - 800001
Career Objective
To get a position where my professional knowledge and capabilities can be fully utilized to achieve organizational
goals and fair reward of my services is to be provided.
Professional Experience:
SBI Life Insurance | February 2008
Review of credentials would confirm my association as Senior Executive operation and offering performance
driven experience of over 8 years’ in the areas of Underwriting, NB processing, MIS & Report, Relationship &
Coordination , Team Management & Customer Services etc.
I have successful track record of establishing and maintaining effective and relevant process activities and
support in relation to the organizational sales & operation & overall operating functions. I have been proficiently
managing the movements of proposals in and out of the pc in accordance with the organizational policy and
procedure. I have proactively contributed in necessary documentation for the efficient, cost effective and lawful
execution of all bussiness activities. I am a highly personable, self-motivated and diligent individual with flexibility
to adapt to new situations.
With an innate sense of task prioritization, training & development and result oriented attitude towards
accelerating organizational growth and that too in a high pressured, time bound and competitive environment, I
reckon that my grooming level is apt to look outward for a challenging position, with high level of professional
loyalty, integrity and maturity.
Current Designation: Sr. Executive-Operations (Underwriting)
• Gathering and assessing background information in order to effectively assess the risk involved;
• calculating possible risk and deciding how much individuals or organizations should pay for insurance
(the premium);
• Provide accurate, high quality, speedy and consistent underwriting that develops good customer-
relations and credibility for the organization
• Restricting the cost of medicals to a minimum so as to be cost effective, without compromising on risk
management principles & underwriting guidelines
• To attend to the queries of the customers, branches & help the customer relationship team in solving
the queries
Past Key Responsibilities:
New Business processing: Initial Scrutiny of the Proposals, Quality Checking, Underwriting based on
AML & KYC guidelines & Issuance of the Proposals within TAT. Processing of Additional Requirements
& Medicals
TPA’s Co ordination: Coordinating with TPA for medical conduction across the Gujarat & processing
the report once received.
MIS & Reports: Maintenance of various Databases/MIS, Preparing repots for senior management
Relationship & Coordination: Maintaining relationship with sales team and customers, handling
Customer queries & complaints, co-ordination & follow up with Branches & Head Office for Issuance.
Maintain relationship with staff for smoother process & Maintaining a harmonious relationship with all
staff to achieve team goals
Team Management: Managing the team of Associates, guiding them towards accomplishment of
2. various tasks of New Business processing
Branch Monitoring: Guiding branches (32 Branches in Gujarat) about various Processes, Circulars &
Guidelines related to NB processing time to time so they can perform their task smoothly & error free
Training: Training and feedback provided to Branch & Sales Team for Smoother Processing & faster
issuance of policies. Training on the change in processes and new guidelines
Customer Service: Providing customer service, solving their queries and helping them to process their
policy servicing, claims request
Education
Additional Qualifications:
Licentiate Examination held by Insurance Institute of India
Key Achievements:
• Received trophy from ED Marketing for best supportive staff in 2009.
• Received trophy from ASM Gujarat for best supportive staff in 2010
Year Degree/ Certificate %/CGPA Institute (University)
2013 MBA (Finance) 63.65% Jodhpur National University
2010 CMA (Inter) Pursuing Institute of Cost & Works Accountants of India
2003-06 BSc (Physics Hons.) 69.78% Veer Kunwar University Ara
2001-03 H.S.C (Science) 57.66% Bihar Intermediate Education Council
2000-01 S.S.C 67.20% Bihar School Examination Board
Key Skills
• Process Audit, HNI,NRI/OCI/PIO, Key man, Employer Employee underwriting
• Good time manager, ability to multi-task and deliver results in time
• Thorough and persistent in approach and dependable in seeing every undertaking to its completion
• Amiable and calm, ability to handle people from different backgrounds with good interpersonal skills
• Good knowledge of computer like word, excel, power point.
• Good communication skill.
3. • Received Certificate from RD for minimum scrutiny error in 2011
• Received Certificate from RD for maintaining TAT in 2011
• Received MD trophy for Operational excellence for being no 1 MPC Head in Gujarat region for business
conversion (97.20%). Received ED & MD trophy for renewal collection & budget achievement (due vs collection
87% budget achievement 102%). Became region (Ahmedabad) no 1 MPC head in surrender retention (17%) in
FY 2014-2015. Became region (Ahmedabad) no 2 MPC head in Go green registration & won a BAT signed by
Regional Director. Arranged medical camp for health check up for SBI customer in TURBO branches in Gujarat
region & successfully complete the same. Received ED marketing appreciation mail for the same.
• Got felicitated by Head Underwriter of SBI Life for Best Underwriter in Patna Region in Jan 2016
• Got felicitated by RD sir at Darjeeling for excellent performance in FY 2015-2016 in operational excellence
• Got felicitated by ED marketing Z3 in super star category for excellent performance in FY 2015-2016 in Z3
legends conclave held at Lucknow’
References:
1. Mr. Sapan Kumar Singh (RUU Head) SBI Life Insurance Co. Ltd., Patna Mobile No :- 7033098698
2. Mr. Ashish Tiwari (Manager - Credit) ICICI Bank Pune Mobile No :- 9925227119
3. Mr Prasad Halapeti (Deputy Manager – Risk HDFC Life ) Mobile no. - 9930762155
Personal Details
Date of Birth 20th
December, 1986
Languages Known English, Hindi, Gujarati