Raghvinder Singh is seeking a challenging position to utilize his 8 years of experience in operations, customer service, business analytics and management. He holds a PGDM from IMT Ghaziabad and has worked in roles such as Assistant Manager of MIS, Associate of Business Analytics, and Branch Service Executive. His experience includes sales reporting, data analysis, customer service, inventory management and more. He aims to improve customer satisfaction and organizational success through his skills.

1. Raghvinder Singh
H No: B – 445 PTS Colony,
Malviya Nagar, New Delhi-110017
Ph. # 09999432774
Email : - raghvindersingh3@gmail.com
Objective: -
Seeking a responsible and challenging position in a growth oriented progressive Institution where I can maximize my
management skills, quality assurance, project development and training experience to improve customer satisfaction and
overall success of the organization.
Qualification:-
Degree Institute Year
PGDM IMT Ghaziabad 2010
Graduation Agra University 2006
Class-XII UP Board 2003
Class-X CBSE Board 2000
Professional Qualification and Areas of Competencies:-
 Ability to learn quickly the policies and procedures of the organization, Ability to lead a team independently
and in a team environment.
 Self-starter with good management and organizational skills with ability to execute multiple tasks
simultaneously.
 Knowledge of MS Office, new technologies and automated processes (specific).
Synopsis: -
 A dynamic individual with 8 years of Professional experience in Backend Operation in Insurance (FE/N-
FE), Customer Service, Underwriting, Policy Login and issuance, MIS & Business Analytical Reporting.
Oct’16 – Present
RAL Consumer Products Ltd. Assistant Manager - MIS (Sales & Operations)
 Implementation and deployment of new Sales Officer tracking & Sales reporting system for Fulltime and Part
time commission agents.
 Preparing of BRM for Business Head to Monthly Review meeting with the Director.
 Preparation of Monthly & Quarterly SO/ASM/RSM Level Performance report of Sales to HR.
 Create ad-hoc and scheduled reports and distribute to respective stakeholders.
 Rolling out the interim and final results of Contests & Incentives. Follow up with Finance/ HR/ Logistic till
disbursement.
 Auditing Monthly Sales/ Service Stock/ Stock Return for India with the help of Local Branch Support.
 Create Compiled report for MFI / Distributor / Partner and send to respective stakeholders.
 Follow up with MFI Partners for disbursement of payment.
Mar’14 – Sep’16
Greenlight Planet India Pvt. Ltd Associate - Business Analytics (Sales &
Operations)
Job Description:-
 Analyzing and Auditing of Monthly Sales reporting PAN India, Uganda & Kenya.
 Preparation of Monthly & Quarterly Performance reports for Sales review with HR.
 Implementation and deployment of new system of tracking of Sales in Indian Market (DTV) for Fulltime and
Commission Agent.
 Implementing existing distribution channel of India (Direct to village) to African markets.
 Create ad-hoc and scheduled reports and distribute to respective stakeholders and management.
 Regular trend analysis of Sales, attrition, marketing budgets.
 Preparation of contests and Incentive (India, Uganda and Kenya) and rolling out the interim and final results.
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2.  Assist Zonal Associates in managing daily Backend sales operation activities of their zone & Support Sales
Effective Team to understand and deliver analysis and reporting to support strategic and operational
decisions within sales.
Feb’12 – Mar’14
PNB MetLife India Insurance Co. Ltd. Branch Service Executive- Operations & Services
 Handling Branch Operations of Regional Office Delhi, Admin/Vender Management/IT-Support.
Managing QC and Processing of New Business Applications from Agency, Broker and Banc-
assurance Channel from Login till Issuance.
 Responsible for Pending, Placing MIS generation / Collection and Updation to respective Regional
Heads / Circle Managers for Bank- assurance and Agency Channel.
 Responsible for Medical MIS generation/Updation to Medical TPA for Medical appointments and
further updation to Respective Channels with Medical Appointment Status.
 Responsible for the Management of stocks and inventory e.g. Order supplies, Facilitate event
registration, Maintain accounting files, Assist in providing support to other departments, Customer
services.
 Focusing on Branch Metrics ratings by reducing the CPU rejections, Process Rejections,
Login/Uploading & Issuance of New Business (Open Cases) ---Medical, Non-Medical and HNI cases
with in specified TAT, Collection trends of Renewals and Reinstatements of policies.
 Responsible for end to end Customer Service for all customer requests post Issuance of Contracts
(Surrender , Partial Withdraw, Fund Switch, Refund Management/Reissuance of Cheque
NEFT/RTGS, Activation of Foreclosed Policies, Address Updation, Nominee Change, Mobile no
updation, Policy Administration etc).
 Handling the Distributions Operations (DOPS) i.e. Exam Scheduling, Licensing Contracts,
Commissions Issues of newly joined Financials Advisors and existing Advisors.
 Handling Customer Queries (Internal and External) within specified TAT and redress customer
complaints monitor and reduce complaints through process improvements and coordination of Policy
Servicing Department at Head Office.
 Responsible for managing & monitoring the performance of customer service team.
Jun’10 – Jan’12
Canara HSBC OBC Life Insurance Co Ltd on Behalf of 3i Infotech MIS Executive –
Operations
 Responsible to Publish Daily MIS to Senior Officers And Top Level Management.
 Additional Responsibility- to Track PD status and Shared with seniors as well as Communication to
be sent to Customer.
 Report Generation & filing (BOD/EOD Operations Activities).
Oct’08 - Jun’10
Aviva Life Insurance Company Ltd. On Behalf of Randstad Operation Executive (HO
Gurgaon)
 Responsible for Sending Customer Communication to His Mobile.
 Generating Customers login ID and Password & Send to His Communication Address in Define TAT.
 Responsible for solving queries of respective Customer Care Executive about the I-PIN process.
Personal Details:-
 Father’s Name : Mr. Jitender Pal Singh
 Date of Birth : 17-Apr-1985
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3.  Marital Status : Married
Raghvinder Singh
Signature
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