Jim Hampton has over 25 years of experience in IT and communications, including working with VoIP phones, Cisco routers and switches, and Avaya PBX systems. He has extensive experience deploying and troubleshooting VoIP phones, video conferencing equipment, and computer hardware. Currently he works as a contractor providing IT and communications services to businesses, with a track record of responsiveness, reliability, and superior customer service.

1. Jim Hampton’s Cover Letter
IT Analyst, VoIP & Polycom Video Technician with 25+ years of experience in the
communications industry. Highly skilled problem solver and troubleshooter. Experienced with
the VoIP phones & configuring Cisco Routers & Switches. Also I perform moves, adds, and
changes via Avaya PBX switch and install Audix and Intuity voicemail for customer’s phones.
Recognized for responsiveness, reliability, dependability and providing superior customer
service.
PROFESSIONAL EXPERIENCE
Currently intermittently working for Outsource, TekSystems & Insight Global
2014 – 2015 Contracts ended
Contracting Jobs completed (Paul Hastings Law Firms & Stanford)
- Deployed VoIP Phones & completed Cisco 2960 Switch installations
- Deployed & reimaged windows based computers
- Printer deployment & maintenance including repairs
- Video Conferencing meeting set-ups (Polycom)
- VoIP Tech for various Banks, Hospitals & Clinics
- Pull, terminate, label, dress & test Cat 5 & 6 Cable
- Extend and tested POTS & T1 lines
- Data center rack and stack of new equipment
Netview & CompuCom (Northern California) 2012 – 2013
Information Resources LAN & Communications Tech III of Northern California
Time Sensitive Contract 100% fulfilled
- Provider of Hardware & Software configurations
- Implemented new VoIP Cisco Routers & phones plus expanding T1 Lines from Dmarc and Tie
Line locations
- Phone& IT solutions provider & troubleshooter to serve in network Corporations with phone
and data center build-outs, integrated processes and repairs for up to date equipment and
repairing high priority complex issues.
ORACLE/SUN MICROSYSTEMS, Santa Clara, CA 1995-2010
Provided Communications support for east and west bay regions. Worked with company
Executives to provide video meeting set-ups, resolve phone issues and set up Polycom
teleconferencing equipment. Installed, troubleshot and repaired phones, voicemail and video
equipment.

2. Personal History of Polycom Video units & Cisco & Avaya phones:
97 through 2010
Sun Microsystems Polycom Video PVS-1419-Q W/5.5 installations
Software configurations: IP address, Subnet mask & default gateways
Set-up various dialing speeds
Avaya PBX configurations
BRI boards installations
ISDN line installations & troubleshooting
Troubleshot Data & IMUX modules
2 Phone lines per ISDN line total 8 lines
Maintained Polycom Teleconferencing equipment
Troubleshot Polycom DCP wall modules & wiring
Deployed many 7401, 7406, 8410 phones
2012-present
Deployed New Polycom Systems
Units I’ve worked on & set-up for Paul Hastings Meetings are as follows:
Polycom HDX 7000-720 Video conferencing Units
Polycom HDX 6000-720 Video conferencing Units
Polycom HDX 7000-1080 Video conferencing Units
Also configured Laptop & projectors hardware and software for partners daily meetings
POE set-ups
Very familiar with Cisco Unified 8831 Conference VoIP phones
Polycom sound station IP 7000 - Conference VoIP phones
Cisco 7937G IP VoIP conference phones
Installed & troubleshot 7975G, 7962, 9951, 9971 phones & expansion sidecars
Deployed & troubleshoot AVAYA 4620SW, 9630G, 9640 IP VoIP phones & sidecars
Deployed UPS Battery Back-ups
Deployed 2911 Routers & 2960 Cisco switches that supply POE to these phones
EDUCATION/TRAINING
• Lucent Technologies: BTC120H Definity ECS Administration
• Avaya Technologies: BTC175H Intuity Audix Multimedia messaging solutions
• SUN Microsystems: Computing at Sun classes