This document provides an overview of how non-profits can use social media to engage audiences and achieve their goals. It discusses the key aspects of social media, including technologies like blogs, social networks, and mobile apps. The document recommends that non-profits create a social media strategy, listen to conversations online, and consider tactics like community forums, blogs, and brand ambassadors. The overall message is that social media can help non-profits build relationships, enhance their brand, and impact decisions.