1. 1
Rakesh Patel (+65 90666490)
Sr. Consultant(SAPAG Singapore)
SAP Basis, HANA, PMP, ITIL Certified
Executive Summary
Rakesh is an ITIL, PMP & PPSM (Program, Project & Service Management) certified Sr.
SAP Consultant for SAP AMS & Implementation project with extensive 16 years of
experience in ITindustry. He is certified in advanceSAP TechnologylikeSAP HANA &Basis
Net-weaver admin with 8+ years of hands-on experience in SAP Basis. He has Completed
four cycle of SAP end to end implementation and also completed two SAP upgrades.
Rakesh has been engaged with global client for past 10 years, providing consulting and
advisory technical services to onsite client at Singapore, Tokyo, Beijing and USA. He worked
in large and complex SAP landscape supporting 40000+ production user base. He is having
extensive experienced in Leading and managing delivery team, max team size led was 35+
members and was awarded as best coach,best lead,best peopleadvocate&ACE awards.
Certification & Key Trainings:
Course Institute
SAP Hana Implementation&Modelingcertified SAPAG - Scored94%
SAP Basis Net-weaveradminAssociate certified SAPAG - Scored95%
PMP Certified(ProjectManagementProfessional) PMI
ITIL v3 certifiedwith80% scoring EXIN
PPSM SpecialistCertified–Program, Project&
Service Management
Accenture ProjectManagementCertification
OS/DB Migration EazyskillzOnline CourseandCertification
Java, J2EE, Servlet,JSP,HTML& Oracle 9i Corporate Training
Highlights on professional Journey:
 SAPInsurance Applicationintegration,FS-QUO, PRO, FSPM, GW, Hybris, ECC -2016 (7 months-SG)
 Consultingservice forDaimlerclient on Hana, HANA Design, Sizing, Setup -2015 (8 months-SG)
 Basislead, advisoryservice ontechnical design& buildtill go-live fromJapan 2015 (4 Months-Japan)
 RespondedtoRFP, Proposal submitted for Basis project, Contract awarded - 2014 (May’14 – SG)
 SAP Change & Release Manager, Governing changes, Design project landscape - 2013 to 2014 – SG)
 Six Sigma project lead, 9 out of 12 initiatives implemented - 2011 to 2013 – SG)
 SAPEHP4 Upgrade lead,Budgeting, resourcing, project plan, Status update - 2011 (6 months – SG)
 SAPSSUA Project lead, Completed SOW & Implemented SSUA tool - 2010 (4 months – SG)
 SAP Security Lead, leading 35+ members and implemented best practice -2008 to 2010 (India)
 SAPBasisLead for15+ members,implemented COE & Best practice - 2006 to 2008 (India)
 SAP Implementation in pharma company & technical Support - 2002 to 2005 (India)

2. 2
Skill Summary & Technical Expertise
 SAP Service Delivery Team Lead (ITIL, PMP & PPSM Certified)
 Change & Release Lead, governing changes across landscape
 Service Delivery Lead in Six Sigma data analytic practice to reduce ticket inflow
 Contributed to RFP, proposal submitted & prepared two SOW for new project
 Basis lead for D2S project went live on 5-5-15, voice-mate & SSUA tool roll out
 SAP Technical Expertise (SAP NW Admin and SAP Hana Modeling Certified)
 Technical consulting services on Hana, PQM, Portal
 SAP Hana implementation, POC and China project & SSO
 BW 7.4 on Hana implemented & SLT replication is set between ECC & HANA
 HANA Architecture, sizing, Administration, Monitoring, HA/DR architect
 S/4 Hana Core installation (1501, 1511 – completed for Dowser group)
 Hybris HAC and HMC parameter update, Hybris monitoring in Wily
 SAP roll out in Bluecross, part of core team & Basis admin support post roll out
 Integration of ECC, FSPM, CRMwith PQM FS-QUO, PRO), portal & with SolMan
 Configuration using NWA, visual admin, configuration tool
 MAI, Wily setup for monitoring, EWA in SolMan for ABAP & Java
 Scheduling & running DB check, Optimizer statistics using crontab & BR tools
 DB level support, maintaining table space, data file sizing at OS level
 Implemented shell script for daily checks of FS & tablespace
 TMS configuration, governing and moving changes across landscape
 Kernel upgrade & support pack upgrade, ADS configuration in PI
 Profile maintenance, Java memory parameter with configuration tool
 Ticketing tool – ITSM, SMS, CSC Remedy, CISM, ServiceNow, HPQC for TM
 RealTech transport tool, Control M tool, Redwood for batch monitoring
Pre GoLive configuration, integration, technical setupPost GoLive supported stabilization
phase & reporting ServiceNow UAT, SRT, SNOW defect in HPQC, Prepared SNOW SOP &
trainingProfessional Profile & List of Projects
Employer
Role:
:
:
SAPAG Singapore,ClientMSIGInsurance Dec 2015 - till date
SAP Consultant
Job Activities :  Integration between FS-QUO, FS-PRO, FSPM, ECC, GW, Fiori, Hybris
 EWA Solman config, Change governance, Hana monitoring
 MAI setup, Wily setup, EWA Solman Config, monitoring
 Jenkins auto build and auto deployment configuration
 CHaRM governance, Cross domain setup of STMS, Code alignment
 Consulting services on PQM config, JVM sizing
 Business suites setup, client copy, post processing setup
 Design HA/DR architecture for Hana, Hybris admin, monitoring

3. 3
Employer
Client
Role:
:
:
:
Optimum Solution – Singapore Nov’2014 – Dec’2015
Daimler(MFTBC – Mercedes FUSO Truck & Bus Services)
Basis Lead for D2S project went live on 5th
May’15
Job Activities :  DesignedHANA Architecture,HANA Administration& Monitoring
 HANA Sizing,POCinstallation,DevimplementationforBWon HANA
 ImplementedSNC/SSOforD2Sproject
 SLT replicationsetup,Modelingandquerydesigning
 Score2x migrationprojectfromAIXto SLES usingR3load
 InfraBasis Leadfor D2S Project,Completedbuildactivity
 Pre Go-Live Phase Activities
o Sizing(Optimum,Normal &Maximum)
o BuiltQA serverwithfreshinstallation&clientcopy
o Maintainsystemdata,OSS connectionforgo-livecheck
o OpenFW port forcross systemintegration
o SetupRFC,Jco connectionforintegration
o IntegratingPI,Portal SCMwithECC
o IntegratedPI,Portal,ECC,SCMwithSolManfor EWA alert
o Setupmassprinters,printqueue setupatOSlevel
o Setupmonitoringshell scriptsfortablespace,FSsize
o TMS configuration,Clientmaintenance
o MaintaininghostandService,saproutertabentries
o Profile parameter,Javaparameterupdate
o Addservernode usingConfigurationtool
o Configuredlocal SLDforPI,Portal
o ADS configurationinPI7.1
o ApplyingJavapatchto PI7.1 withJSPMtool
o Setupbackupnetworkerstart/stopscriptin/nsr/res
o Setupmaintenance jobtoclearApplicationlogs
o Load balancingsetupRFCservergroup,Logongroup
o SetupOperationmode,Logical printerforloadbalancing
 GoLive:Deployment&PostGoLive Supportat Client locationinJapan
 PostGo Live Phase Activities
o Support,stabilizationphase,resolvingincidents
o Reporting,ICSmonthly&SCOMweeklyreport
o Resolvedmassprintissue &APOMRP jobperformance
o Resolvedportal JCOissue,PITPZimportissue
o AddressedSBWPissue,month-endjobissue
 Completeddryrunof OS/DB migration
 CompletedQA refresh
 Completedkernel upgradeforABAPandJavastack

4. 4
Employer
Client
Role:
:
:
:
Accenture – Singapore May’2013 – Feb’2014
BHPB (C&R team)
Change and Release Team Lead for complex SAP landscape
Job Activities :  Defining BAU & project landscape designing & strategy
 Lead and Manage change and Release delivery team
 BAU support, landscape monitoring
 Governing & approving changes across landscape using CHaRM
 Preparing release plan, presenting changes in CABs
 Reporting on failed change, preparing RCA
 Adhering to timeline/SLA for plan/urgent/emergency releases
 KPI reporting on changes approved & moved against planned
 Ensuring project landscape & BAU landscape are in Synch
 Ensuring all systems version & patches are in Synch
 ServiceNow UAT/SRT completed, defect registered & closed
 Drafted ServiceNow SOP and training conducted
 ServiceNow release plan template rollout for tracking releases
Employer
Client:
Role:
:
:
:
Accenture – Singapore Oct 2010 - Apr’2013
BHPB (EHP4 upgrade)
DeliveryTest lead for EHP4 upgrade (Oct 2010 to Mar’2011)
Job Activities
 Delivery Test lead for EHP4 project supporting from SG
 Managing cross vendor, contributed to project plan
 Budgeted demand for pre and post EHP4 upgrade testing
 Finalize scope on pre and post testing with input from 19 POC
 Risk management, Issue management post go-live
 Status reporting on EHP4 related incident in warranty phase
** Received appreciation from top leadership, termed as one of the
“Pillar” for Ehp4 upgrade project, received CP award.
2) Performance Excellence Team Lead (Apr’2011 to Apr’13):
 Six Sigma Champion and SG Onsite coordinator, supporting PM
 9 Six Sigma/Lean implemented out of 11 identified
 Rolled out voice-mate to 700 support users successfully
 Client input & laid down new process on GCR backlog reduction

5. 5
Employer
Client
Role:
:
:
:
Accenture – India Oct 2008 - Sept 2010
BHPB (Security)
System Executive for support role
Job Activities :  Led and managed Security delivery team consist of 35 members
 Access provisioning in SAP systems, daily attending 120+ request
 Single role, composite role & enhancement changes
 Resource management, Managing budget against set target
 Team specialization– SARAB, triage, Operation, effective Review
 Quality adherence by following SOX standards
 Daily reporting on Service results (New, Open, In progress, close)
 Reducing service cost by implementing two CII
 Contributed to RFP and SOW drafted for SSUA tool
** Received best coach, best lead, ACE award, Best performing
team award – total 4 award certificate from Accenture
Employer
Client
Role:
:
:
:
Accenture – India Dec 2005 - Sept 2008
DuPont (Basis Infra)
Delivery Team lead managing 20 basis resources
Job Activities :  Basis Technical support for one & half year then promoted to lead
 24/7 BAU support, follow the sun model, shift support
 TMS Config and administration & mass TR import during migration
 Production release, Emergency & urgent migration
 20k Batch support with Control-M, Printer, RFC, User, client admin
 Client refresh steps, production migration, Support pack upgrade
 COE completed on Reduce emergencies & reduce batch
 US client visit to during SP upgrade
** Received Champion of the month award, ACN certificate
Employer
Role:
:
:
Blue CrossLaboratoriesLTD. May 2002 – Dec 2005
Basis Technical (Sr. Executive)
Job Activities :  Was part of core project team and implemented SAP
 Provided SAP BASIS Technical support, handing incidents.
 TMS Configuration Access provisioning, Printer, RFC & Batch admin
 Client copy, backup management on tap,
 Support pack upgrade and kernel upgrade
 TroubleshootingatOSlevel, FSmonitoring, Archive Logsmonitoring

6. 6
OtherActivities
Workingfor generatingfunds&educatingchildrenfromanOrphanage “DayaVihar”
Organizerof the “Great Place to Work” initiativesinmyProject.Activitiesincludesorganizingoutings,
sportsevents, teamlunch/dinnersevents
Acteda GCP lead – helpsettlingnew GCPemployeescomingfirsttime toSingapore
Educational Qualification
Degree University Institute/College Year
Bachelorof commerce Mumbai University Chinai College 1996
Personal Information
Name:RakeshPatel
Singapore:11-65, Blk158, Tampines St12, Pin521158
India:B-1110 Mit Niketan,ThakurComplex,Kandivali-E
SG H.P.: +65 90666490 (Current)
IndiaH.P.:+91 8080705200, 8080704500
Singapore validemploymentvisa
H1B US visaendedon30 Sep’2010
Dependents:Wife,twokids
Email:pdrakesh@gmail.com