1. Software Engineer
BHOOMIKA BISHT
Phone: (+91)8860674180|Email:bhoomikabisht@gmail.com
Address: HNo. 1060, Sector – 7C, Faridabad,Haryana
Objective
Seeking a responsible and challenging role in an organization as a Software Engineer, preferably in PPM or ServiceNow domain,
where my sincerity and hard work reaps benefits for the organization thereby facilitating my career growth.
Technical Skills
Tools
HP Project & Portfolio Management(9.x)
ServiceNow (Fuji & Geneva)
Office Packages
MicrosoftOffice
Languages
SQL, Core JAVA, HTML, C++,
JavaScript
IDE
Netbeans
Database
Oracle10g/11g,SQL plus
Operating System
Windows98,Windows XP, 7, 10,Windows
2008,UNIX, Linux
Certifications
ITIL V3.0 Foundation, ServiceNow (Birlasoft Internal certification), HP PPM internal certification
Work Experience
SERVICENO W DEVELOPER/ ADMIN ISTRA TO R
HRMS Implementation – Birlasoft Ltd., India - Nov 15 – Present
● Implementedthe OnboardingProcess, off boarding Process andHR Service desk.
● Implementedthe InboundEmail Actions for creating the HR Cases automaticallyintothe ServiceNowwhenthe SNOW receives the
email.
● Implementedthe workflows for automatingthe service fulfillment process.
● Implementedthe reports anddashboards. For aninstance, HR Managers can see the opened/closed cases for Employee
Onboarding in their queue on their dashboards.
● Involved inUAT (User Acceptance Testing), performed bythe Client for different modules, preparing, writing& executing test plan
matrix and report.
● Settingup Service Level Management Processes which consists of several SLA’s andOLA’s basedon service enhancing People-
Process Productivityand NotificationCustomizations ensuringtimely alerts.
● Worked onUI actions, UI policies, Business Rules, Client Scripts andScript Includes.
● Responsible for migration ofthe implementationfrom one instance to another using an update sets.
● Responsible for demonstrationof the HRimplementationto the client
SERVICENO W DEVELOPER/ ADMIN ISTRA TO R
RunIT System – Birlasoft Ltd., India - Jun 15 – Nov 15
● Implementedthe Incident Management, Problem Management, Change Management and Service Catalogue Management.
● Implementedthe InboundEmail Actions for creating the i ncidents automaticallyintothe ServiceNowwhenthe SNOW receives the
email.
● Implementedthe workflows for automatingthe service fulfillment process.
● Implementedthe reports anddashboards. For aninstance, one cansee the openedtickets in their queue on their dashboards.

2. ● Involved inUAT (User Acceptance Testing), performed bythe Client for different modules, preparing, writing& executing test plan
matrix and report.
● Settingup Service Level Management Processes s whichconsists of several SLA’s and OLA’s based on service enhancing People-
Process Productivityand NotificationCustomizations ensuringtimely alerts.
● Worked onUI actions, UI policies, Business Rules, Client Scripts andScript Includes.
● Responsible for migration ofthe implementationfrom one instance to another using an update sets.
● Created Email Notifications for IM, PM, CMand SCM.
● Supporting the Incident Management process. Work onthe tickets andprovide the resolution accordingly.
OFF-THE-SHELF COMPONENTS DEVELOPMENT
(Dynamic Deployment Capability)- Dec 14 – May 15
Birlasoft India Ltd.
DESCRIP TION
Dynamic Deployment Capability allows usersto perform deployment while selectingsourceand destination instances dynamically,
thereby providingflexibility of deployingcode changes to multipledestinations withoutthe need of havingstatic path.
ROLES:
● Workingcloselywithstakeholders to gather requirements.
● Following SDLCfor develop the component.
● Unit testing andpreparing test cases
● Documentation(Technical& Functional)
● Bundling of component for deployment
● Gave demo to stakeholders
ENVIRONMEN T: HP PPM 9.2x/9.3, Oracle 11g
HP PPM Consultant
HP PPM Maintenance & Support – UTC F&S, USA - Jun 14 – Aug 15
● Resolutionof issues loggedthrough UTCHelpdeskRequest to us.
● ResolvingProductionIssues/BugFixing
● PPM User Administration
● Unit Testing ofenhancements
● Technical andUser documentation
● Generating data ondemandof the client (e.g. request status reports, cache clear reports etc.)
● Sending Weeklystatus report withthe tasks completed during last week.
● Updating the status to client via weeklystatus calls.
● MakingProcess changes involving the modificationof various Request Types, Headers,
● Validation, Securityaccess, providingvarious grants for editing/creation/deletionof entities, modifying Data source for Portlets
Definitions.
● ConfiguringDashboard/Modulesusing out of the box andcustomPortlets.
● Developedvarious Reports (PL/SQL as well as JSP).
● Updating workflows as required
● Writingvarious database objects like functions, scripts andprocedures to update data from third partyinto PPMsystem.
● Managingthe internal QA deliverables etc.
● Resolve Tickets andreporting issues
● Implementation ofnew HPPPMmodules
● Demo to the client

3. HP PPM CONSULTANT
Project Insight – Birlasoft Ltd., India - Feb 14 – May 14
● Gatheredrequirements andimplementedsolution.
● DemandManagement - Developedhelpdesk system usingrequest types, workflows, Portlets anddashboards
● Worked onSQL Queriesto fetchdata for analysis.
● Developedvarious reports andPortlets for data representation.
● Automatedthe creationof workplaninProject management module.
● TestingandwritingTest Cases.
● Resolvedproduction environment issuesof PPM.
● Server Level Activity- Applied service packs, Lower Instances refresh.
Education
BACHELOR OF TECHNOLOGY – Sharda University – 2009-2013
 Specialization: Computer Science & Engineering.
Personal Details
LANGUAGES KNOWN - English, Hindi
MARITAL STATUS - Unmarried
DATE OF BIRTH – 19 Dec 1990
GENDER - Female