Raju Dass has over 4 years of experience in customer service roles. He is currently working as a cashier at Samruda Jevan Multi State Cooperative Society, where he handles cash transactions, maintains financial records, and assists customers. Previously, he worked as a quality analyst for Indiamart Leap Process, where he performed data analysis, reviewed reports, and ensured quality standards were met. He also has experience working in technical support. Raju holds a BA degree from Guru Nanak Dev University and has strong communication, problem-solving, and leadership skills.

1. Resume of Raju Dass Page 1 of 3
Raju Dass
E-mail: raju9876370957@gmail.com
CONTACT - 09876370957 & 9023555778
Date of Birth: 10 Dec 1992
PROFESSIONAL EXPERIENCE:
22 th Feb ’2016 to till Now
With Samruda Jevan Multi State Multipurpose Cooperative Society.
Position Title: Cashier
Reporting: Branch Manger.
Current Job Responsibilities:
Hadling Cash Transaction.
Maintaining Cash Data
Handling Customer Quiery & Complaint’s
Reporting to daily cash Report’s
Maintaining Branch Enviorment Etc.
PROFILE IN BRIEF:
Graduate with 4 year experience in BPO with more than 1 years of experience in Quality
Joined as Sr. Technical Support executive .
Promoted through IJP as a Quality Analyst .
PROFESSIONAL EXPERIENCE:
18th Jun’14 to 25 Jan 2016
With Indiamart Leap Process
Kochar Tech Pvt. Ltd.
Position Title: Quality Analyst
Reporting: Quality Manger
Job Profile
Quality Analyst
Job Responsibilities:
IndiaMart (E-Commerce)
Client inter lation
Data Analysis
action & clarification on update
Review reports ,session and action plan
Audit Roster alignment
Providing support to operation to meet their revenue target
TNI Report

2. Resume of Raju Dass Page 2 of 3
As per requirement also auditing new hires agents and certification.
Conducting the Quality sessions to improve quality score score.
Launching the contests foragents to achieve the organizational goals.
Conducting Quality session for training batches.
Conducting dipstick on floor to check the knowledge level of agents and briefing adherence and
coverage.
Conducting Training batch dip check and batch audit.
Client interaction via Calibration and for internal & external CQ.
Achieving the KRA's and KPI’s of Quality i.e. FE%, Wrong rejection, Bad BL, Feedback
within Tat, Productivity, calibration variance.
TTQ certification of newly joint QA’s
Also a part of command center to check all unnecessary activities on floor and to improve pro
Call audit & RCA
Initiatives & Projects:
Conducted Training
Conducted Quality Session
Masterfor internal call calibrator
Dipstick on floor
Briefing update
WOW contest
Preparation of TNI
BQ report & Session
PROFESSIONAL EXPERIENCE:
21st July’13 to 10th Jun’14
Serco Intelenet Pvt Ltd.
Position Title: KNE ( Knowledge and esclation)
Reporting: Operation Team Leader
Job Profile:
Vodafone Data Inbound
Initiatives & Projects:
Conducted Nesting Batch Training
Dipstick on floor
Briefing update
Contest on C-Sat
Batch Session
Handel call escalation.
Floor supporting.
Real Time Monitring.
PROFESSIONAL EXPERIENCE:

3. Resume of Raju Dass Page 3 of 3
13th May ’12 to 19th Jun’13
Kochar Infotech Pvt Ltd.
Position Title: Technical Support Executive.
Reporting: Operation Team leader
Job Profile:
Handling customer calls
Educational Details
High School :- P.S.E.Board, ART Group 2008
Intermediate :- P.S.E.Board, Commerce Group 2010
Graduation :- B.A. Guru Nanak Dev University 2013
.
Personal Skills
Quick Lerner
Self-Motivator
Leadership ability
Personal Details
Date of Birth : 10 Dec 1992
Father’s Name : Shri Bhanu Dass
Nationality : Indian
Marital Status : Single
Hobbies : Net surfing and Swimming.
Raju Dass