This document contains a summary of Johncy Thomas's professional experience and qualifications. He has over 6 years of experience in network engineering roles, following ITIL standards. He is CCNP certified and has skills in routing, switching, VPNs, NMS tools and more. His previous roles include Network Engineer at Hewlett-Packard, working on projects for various clients, and Project Coordinator at Bank of America managing IMACD requests. He is looking for a new role to further enhance his networking skills.

1. CONTACT Electronic City, Bangalore
Karnataka
560100, India
E-mail: thojohnc@hotmail.com
Website: https://in.linkedin.com/in/thojohnc
Phone: +91 961 156 8161
SUMMARY A CCNP certified network professional with total 6.8 years overall IT experience
following ITIL standards including Global Network Delivery engaging in Incidents,
Projects, Change Management, Supervision & Coordination.
Looking for a role in a company which provides immense scope for enhancing my
Networking skills and utilise my competence to its fullest.
CERTIFICATIONS CCNP : Cisco Certified Network Professional - Routing & Switching 2015
300-101: Implementing Cisco IP Routing
300-115: Implementing Cisco IP Switched Networks
300-135: Troubleshooting and Maintaining Cisco IP Networks
200-120: CCNA Cisco Certified Network Associate
TECHNICAL
SKILLS
Strong understanding on OSI & TCP/IP Model
Network Layers, TCP n UDP, IP Header, ARP, Common Port #’s, CIDR, RIP, EIGRP,
OSPF, BGP, SDH/PDH
Switching : VLAN , DTP , VTP , STP , EtherChannel , HSRP , VRRP , GLBP
VPN : MPLS , GRE , NHRP, DMVPN , IPSec
NMS Tools: NNMi, Event Reporter, HP Service Manager, Infoblox, OpenTouch,
Wireshark and GNS3
Software : MS Office, Windows and OSX Yosemite
WORK
EXPERIENCE
Hewlett-Packard Jan 2014 — Aug 2015
Network Engineer (DATA) - Network Operations Center
Project - Network Shared Delivery : Regional & Global clients
SBM, Seadrill, KPMG, TNT Express
Provision customer network services on core equipments.
Managing the network devices (routers, switches, firewall & load balancers) for multiple
clients.
Ensure max possible service availability & performance and troubleshoot any network
generated tickets.
Responded to all client requests for technical support by phone, email and the inter-office
chat service.
Provide services for Engineering & other technical teams involved with respective
clients.
Configuration of VLANs, VTP, trunking and inter-VLAN routing on switches
Configuration of STP with features like BPDU guard, Root guard, Portfast, Loop guard.
Configuration of interior routing protocols like RIP, EIGRP, OSPF
Johncy Thomas
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2. Hewlett-Packard Jan 2013 — Dec 2013
Hewlett-Packard Jan 2011 — Dec 2012
Configuration of Layer 2 and Layer 3 ether channel.
Configuration of point-to-point, multi-access and NBMA networks.
Configuration of iBGP and eBGP on Cisco routers and switches.
Configuration of BGP route-filtering, route-manipulation, redistribution, summarization,
policy-based routing and route-maps.
Configuration of IOS features like NAT (static, dynamic and port-overload), GLBP,HSRP
and VRRP for default gateway redundancy.
Configuring QoS features like classification, marking, policing, shaping, congestion
management, congestion avoidance.
Network Engineer (VoIP) - UCNOC team : Unified Communications NOC
Project - Alcatel-Lucent
Global remote support for Alcatel-Lucent offices all over the world.
Remote support for the end user issues on their phones (IP phones /SIP phones /Analog
/Digital)
Alcatel-PBX systems troubleshooting on ABC-F/ H.323/ SIP calling between branches,
locations & regions.
Database Maintenance - consolidation and time-to-time update of system changes
(Hardware/ Software).
Upgrade/Installation Activity - planning and executing the Alcatel PBX
software/hardware upgrade remotely without affecting business.
Implementation & troubleshooting of Alcatel Voice network products such as 4400 Omni
PCX Enterprise (OXE) with different hardware types Common Hardware, Crystal
hardware and Appliance Server (AS)
Omni PCS Office (OXO) as standalone or IP based Network systems (SIP, H323, ABCF
and QSIG protocols).
• Configuration and troubleshooting of Alcatel Applications
• Omni Touch 8660 My Teamwork
• Omni Touch 8400 Instant Communication Suite
• Omni vista 8770, 4760
• Voice Mail 4635 & 4645
Project Coordinator - TSIG : Technology Solutions Implementation Group
Project - Bank of America
Managing IMACD requests - Install, Move, Add, Change & Delete
Project management and Change Management with delivery groups.
Managing different vendor groups for task assignment and closure.
Provide status to client through updates in the workflow panels.
Ensures the completion of the administrative asset inventory task and ticket/work is
completed by required due date within SLA
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3. Hewlett-Packard Dec 2008 — Dec 2010
Systems Engineer
Project - Norske Skogindustrier ASA
Administration of Active Directory and its integration with mailbox exchange.
Managing access permissions, inheritance and folder access & sharing.
User account management of global NSI clients in AD
Mailbox Exchange of users and quota management.
EDUCATION Bachelor of Engineering
(Electronics & Communication)
2004 — 2008
High School (Physics, Chemistry &
Mathematics)
2002 — 2004
Rajiv Gandhi Technical University
Campion Higher Secondary School
SKILLS &
ACHIEVEMENTS
Strong Understanding Ability
Excellent problem-solving & diagnostic skills
Always received good performance ratings.
Received recognition for efficient shift handling and won several best performance
awards.
Resourceful at customer account management and providing prompt and timely services
as per the SLA levels.
Ability to learn and adapt to new technologies, good team player in dynamic work group
environments and also self-motivated to work independently.
ADDITIONAL
INFORMATION
Place of Birth: Bhopal, India
Date of Birth: 11th of January, 1986
Gender: Male
Status: Single
Hobbies: Cue Sport, Movies & Music
DECLARATION I hereby conclude that the information provided herein is true to the best of my
knowledge and belief.
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