Melinda S. Addison is seeking a new customer service role closer to her home in Phoenix, AZ. She has over 7 years of experience in customer service, sales, and management roles. Her most recent role was as a Member Care Representative for LogistiCare, where she received numerous awards for her exceptional customer service and handling calls under the required time. Prior to that, she worked as a Store Manager for Subway, managing a staff of 10 employees and increasing sales. She is skilled in customer service, sales, conflict resolution, staff training, and management.

1. Melinda S. Addison
2620 40th St. #3 (480) 343-9286
Phoenix, AZ 85008 Mindyg0812@gmail.com
Objective: To leverage my exceptional relationship building skills, sales abilities and leadership experience to
secure a customer service role with a growing company located closer to my new home.
WORK EXPERIENCE
LOGISTICARE, Phoenix, AZ May 2015 -- Present
MEMBER CARE REPRESENTATIVE
LogistiCare is the nation's leading non-emergency medical transportation provider serving Medicaid and
Medicare populations, senior citizens, special-needs students and ADA paratransit riders.
 Within first 30 days received 8 “Kudos Calls” awards for exceptional customer service, which is more
than many employees earn within 5 years. My AHT is consistently under the required 3 minutes.
 HIPPA contracted with United Health Care. Educate customers on their transportation benefits.
 Research local providers and schedule members’ transportation to and from medical appointments.
 Conduct fraud prevention by verifying customer addresses, doctors’ appointments and mileage used.
SUBWAY, Phoenix, AZ August 2010 – August 2012
STORE MANAGER
Subway is a fast food restaurant that primarily sells submarine sandwiches and salads. It is one of the fastest
growing franchises in the world.
 Originally hired as Crew Manager. After seven months, was promoted to manage a separate Subway
store with a high volume of business lunches.
 Managed a crew of 10 people. Recruited, trained and terminated staff as needed.
 Maintained and analyzed business records to increase sales. Planned special events and promotions.
 Ensured all local and national health and food safety codes were maintained and that the store
complied with company’s safety and security policies.
NEUTRON INDUSTRIES, Phoenix, AZ March 2009 – July 2010
CUSTOMER SERVICE SALES REPRESENTATIVE
Neutron manufactures industrial-strength cleaning products for more than 100,000 business customers
nationwide.
 Conducted B2B sales on current accounts and cold called new target businesses.
 Managed specific company accounts, troubleshot issues and maintained customer satisfaction.
 Placed and maintained customers’ orders and expanded accounts by selling additional products.
DISCOVER CARD, Phoenix, AZ December 2007 – March 2009
CUSTOMER CARE REPRESENTATIVE
Discover Card is the third largest credit card brand in the United States, with nearly 61 million cardholders.
 Hired on the spot. Managed customer accounts: handled monetary adjustments, credit limit
increases and replacement card processing.
 Advised and sold customers on additional Discover Card products.
 Maintained a daily log of products sold, purchase disputes and payments.
EDUCATION
Moon Valley High School, Phoenix, AZ; High School Diploma, Fine Arts focus
Awards: Presidential Academic Award, Art Student of the Year
SKILLS
Native English speaker, exceptional customer service, outstanding conflict resolution skills, business-to-
business sales, staff training and management