Irisys is a pioneer in queue management technology for supermarkets. Their hardware and software systems use people counting to provide analytics and tools to improve operational efficiency and customer experience. Their key products include: (1) The Lane Management System which provides real-time analytics on checkout performance, ROI, and comparisons across stores; (2) The Predictor tool which alerts staff to anticipated demand increases so checkouts can be opened and staff redeployed in advance; and (3) The Store Data System which acts as a central hub displaying information for staff and customers via dashboards and displays.

1. Queue Management System Software
A complete queue management solution
Irisys is proud to be the pioneers of the industry when it comes to using people counting
technology as a basis for queue management. Our specialist hardware and software systems are
ideally suited to the modern supermarket, with grocers all over the world adopting our
technology. All supermarkets are looking for greater operational efficiencies, their customers for
the best possible experience, and Irisys Queue Management software systems make this possible.
A range of tools are available:
Lane Management
The Irisys Enterprise Lane Management System (sometimes called ELMS for short) reports the
key analytics at the heart of the Queue Management solution. Giving you the ability to measure
the performance of your systems at the checkout, it also gives you a near real-time measure of
the impact of new initiatives, helping you to measure your ROI, identify areas for improvement,
and compare across stores, regions, or countries.
Giving you an objective measure for fact-based decisions on your staff scheduling, ELMS makes
big savings possible at the same time as maintaining, or even improving customer service and
satisfaction.
Predictor

2. One of our most innovative Queue Management software systems, the predictor tool gives
checkout supervisors a chance to prepare for anticipated increases in demand for checkouts,
based on data from around the store. It gives a chance for new lanes to be opened to cope with
imminent increases in demand, and gives advanced notice that staff can be redeployed from
checkouts to other tasks. It allows stores to make the most out of small workforce, and means
that customer waiting times can be massively reduced.
Store Data System
The Store data system acts as a hub for all the hardware and software within the store.
Displaying information either via a browser based dashboard, via a VGA display in-store, or sent
out to hand-held devices for staff to be alerted to developing situations. It gives flexible access to
data at all levels of staff hierarchy, and many stores also use the VGA display to give customers
updates about waiting times, improving the customer experience.
Lane Scheduler
The lane scheduler tool gives managers a chance to anticipate their staffing requirements weeks
in advance. Based on past data and the best estimates of future traffic, Lane Scheduler helps you
to plan the numbers of staff members you will need, and their deployment patterns across the
store, giving you a structured approach to scheduling.