PPI stands for payment protection insurance, which is insurance sold by financial institutions to protect borrowers if they lose their job or become ill. The document discusses how to check if you have PPI on loans or credit cards, how to check how much you can claim back if it was mis-sold, and the process for filing a claim through iSmart, a company that assists with PPI refund claims. iSmart will check your accounts for free to see if you had PPI and help submit claims if you were mis-sold the insurance. There is no time limit on submitting PPI mis-selling claims as long as misrepresentation can be proven.

1. www.ppirefund.co.uk
What is PPI?
If you have taken out a mortgage, personal loan, or opened up a credit card in the last several
years, you may have signed up for PPI and not even known what it is. But what exactly is PPI
and do you really need it?
PPI is short for payment protection insurance. Financial institutions sell it to their customers as
an insurance that will protect them in case they lose their job or become ill and are unable to pay
their loan. This type of insurance is sometimes called credit protection insurance as well as
unemployment, accident or sickness coverage.
So, how do you find out if you have this coverage and if you do, how do you go about getting
your money back? At iSmart we will not only answer all of your questions, we can help you
every step of the way in getting your claim submitted and your money returned to you. We will
quickly and easily find out if you have been sold PPI on your loan and if you have, we will be
able to find out the amount. We can assist you with all of the paperwork needed to receive your
PPI refund and keep you informed of the status until you receive your money back.
How do I check if I have had PPI?
If you are unsure if you have been sold PPI with any of your finances then our Free Check will
help you get that peace of mind. We will confirm with your lender if you were sold PPI and once
they return the results we will then inform you of the outcome.
How do I check how much I can claim?
If you are not sure whether you are entitled to file a claim, we can help. At iSmart all you have to
do is complete the application on our Free Check page so we have the information we need to
investigate this for you. You can either complete the application online, or you can call us
directly at 0800 862 0571 and we will be happy to assist you.
Make sure that you include all of your contact information on the Free Check application. We
will need your full name and address in order to send you the required forms needed to process
the claim. We will also need the best phone number to reach you at in case we have any
questions.
Let us know all of the places that you took out loans, where you got your mortgage from and any
credit cards that you signed up for. We will check each and every one to see if you have been
signed up for PPI on your finance.
When retrieving the information regarding whether or not you have PPI on your loans there are
fees for this service. When you use the services of iSmart we will take care of those fees for you.
If we discover that you do not have PPI on your loans there will still be no charge to you. And if

2. we do find that you have PPI and you decide not to use our company to file a claim, you will still
not be charged.
Filling out the Free Check application doesn’t take long, but it may take up to 50 days to hear
back from the lenders. They will have to go back into your customer records and check the
history of your account from the beginning. As soon as they provide us with an answer we will
let you know.
When the results are forwarded to you, it is up to you to decide whether the PPI was mis-sold
and if you would like us to handle the claim for you. You can also decide that it was not mis-sold
and do nothing further. You may also decide to proceed on your own in which case we will
provide you with the information and you can proceed from there.
How quickly can I get my money?
There is no set deadline for returning funds to customers after claims have been proven to have
been mis-sold. The average time frames have been running from 8 to 16 weeks.
What happens if there is no PPI on my policies?
One of the first things that you should do is to go through all of your paperwork on your
mortgage, any personal loans and your credit cards to see if you do have PPI on any of these
accounts. You may have signed up for it but changed your mind afterwards and had it removed
or you may not be able to find your paperwork to confirm it.
Many years may have transpired and you may not remember all of the accounts that you opened
in the past. Banks can keep your records for up to 5 or 6 years so you have a pretty good chance
of finding out if there was PPI on previous accounts.
Other than go through all of your paperwork from the past few years, one thing you can do is to
have your credit report pulled. Most reports will have your financial accounts listed for the past 7
years. If you at least have the name of the financial institution or the credit card company,
inquiries can be made and your records can be looked into. Just make sure you list everywhere
you could possibly have incurred PPI charges.
When you sign up with iSmart you have the peace of mind knowing that we will do everything
we can to find out if you have PPI on any and all of your accounts. If we find that you do have
PPI we will help you to submit your claims. If we find that you do not have PPI, there is no
charge and you have no further obligations to our company.
How do I know if I have been mis-sold PPI?
One of the first things that you should do is to go through all of your paperwork on your
mortgage, any personal loans and your credit cards to see if you do have PPI on any of these
accounts. You may have signed up for it but changed your mind afterwards and had it removed.
Or you may not be able to find your paperwork to confirm it.

3. Millions of people have been notified that they may have been mis-sold PPI insurance on their
mortgage, personal loan, and/or credit cards.
If you receive a letter from your bank or other lender, you may have had PPI on your account. If
you have your records and can confirm that you did have this coverage added, you may have
been mis-sold this type of policy. Here are some ways to determine if you believe you were mis-
sold PPI on your loans:
o If you were never aware of this coverage and this is all new to you.
o If you do remember the lender telling you about PPI but also telling you that it was something that you
had to have in order to get the loan.
o If you remember not wanting this coverage because you had other coverage from your job or another
policy that would pay your debts in case you were unable to.
o If you would not have been able to use the PPI even if you signed up for it because you were self-
employed or worked for your family, both of which would have excluded you from receiving coverage
on the loan if you were to become unemployed.
If you feel that you have been mis-sold PPI on any of your loans or credit cards, iSmart can help
you file a claim easily and quickly. We can find out whether you had PPI and submit the claim
for you.
How far back can I claim?
Most of the accounts in question were sold in the past 5-6 years but there may have been mis-
representation going on before this. Some companies state that you can register claims on
accounts as far back as 12 years; others say 15 years is the maximum. The truth is there currently
is no time limit on submitting a claim on an account if you can prove that it has PPI and it was
mis-sold to you at the time you borrowed the money.
Try to gather all the paperwork that you can find on your accounts so that you can document that
you had PPI and it was not something you would have signed up for at the time.
You can even submit a claim if the loan has already been paid off. As long as you have the name
of the lender they should have a history of your accounts.
Visit: http://www.ppirefund.co.uk/