Electronic queue management uses sensors to monitor customer traffic at store entrances, checkouts, and throughout buildings. This allows checkout supervisors to more accurately deploy staff based on objective data about customer numbers in different areas. The data can also be analyzed at various levels to compare key performance indicators and see the effects of new policies in real-time. Electronic queue management provides benefits like reduced staffing costs, improved customer service, and increased customer spending and loyalty compared to manual systems.

1. Electronic Queue Management
Even the most experienced checkout supervisor can't be everywhere at once. They can't measure
the numbers of shoppers entering or making their way through the store, they can't see all the
checkouts at the same time and they can't accurately measure the numbers of customers moving
through the checkouts over time. Electronic Queue Management changes all this.
How does it work?
By placing sensors above checkouts, store entrances and around the building, Irisys systems can
monitor the numbers of shoppers at each checkout and determine how many lanes need to be
open at any one time. This objective measure of data means that supervisors can carry out their
work more accurately, resulting in greater staff deployment efficiency and a better experience for
the customer.
The data is also available for analysis at any level, from the store right up to the international
level, to compare the KPIs for the business and see the effects of new policy rollout in near real-
time.
Manual systems simply can't compete with this, it is only possible through electronic queue
management. It can also brings a host of other benefits:
 Reduced staffing costs
 Improved customer service
 Increased customer basket sizes
 Increased customer loyalty

2.  Optimised checkout labout