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Payment Protection Insurance (PPI) was designed to protect borrowers if they became unable to make repayments due to illness, unemployment, or other circumstances. Billions have been refunded to those mis-sold policies they did not need or were ineligible for. The PPI scandal is the largest ever faced by UK banks, with over £20 billion paid in compensation so far. It originated in the 1990s but revelations did not surface until 2011, leading to a billion pound industry assisting with compensation claims against banks. Ongoing issues continue to emerge, resulting in large fines against lenders.
