Quality Management

1. MGT4108 Project Quality Management
Quality Management Plan Template
Project Name: Expansion into Physical Retail Stores
Group Members:
Komalpreet Kaur
Rajni Kaur
Kuljeet Kaur
Shubkarman Sandhu

2.  Introduction
 Quality Objectives.
 Roles and Responsibilities
 Quality Assurance Activities
 Quality Control Measures
 Change Management
 Quality Improvement
 Documentation
 Reasons
 Constraints
 References
TABLE OF CONTENTS

3. Introduction
The purpose of this Quality Management Plan is to outline the
processes and procedures that will be implemented to ensure the
quality of the project "Expansion into Physical Retail Store." This
plan will define the quality objectives, roles and responsibilities,
quality assurance activities, and quality control measures to be
employed throughout the project lifecycle.

4. Quality Objectiveseliverables
To ensure that the physical retail store expansion project meets or
exceeds customer expectations.
To deliver a high-quality retail store that aligns with the company's brand
and standards.
To minimize defects, rework, and deviations from specifications.
To continually improve the quality of project deliverables.

5. Roles and Responsibility
1.Project Manager
Oversee the implementation of
the Quality Management Plan.
Ensure that quality objectives
are communicated and
understood by all team
members.
2 Quality Assurance
Team
Develop and implement quality
assurance procedures and
guidelines.
Conduct regular audits and
inspections to ensure
compliance with quality
standards.
3. Project Team
Members
Comply with quality standards
and processes.
Report any quality issues or
non-conformities to the project
manager.

6. Quality AssuranceActivities
Quality Planning
 Develop a Quality Management Plan that outlines the
quality objectives and approaches.
 Identify quality requirements and criteria for project
deliverables.
Quality Control
 Conduct inspections and tests to verify compliance with
quality requirements.
 Monitor and measure quality performance using established
metrics.
Documentation and Reporting
 Maintain a repository of quality-related documents,
including procedures and guidelines.
 Generate regular quality reports for stakeholders,
highlighting key metrics and trends.

7. Quality Control Measures
Inspections
 Conduct regular inspections of construction, fixtures,
equipment, and other deliverables.
• Use checklists and predefined criteria to assess compliance
with quality requirements
Testing
 Develop a comprehensive testing plan for different aspects
of the physical retail store.
 Perform functional, performance, and usability testing of
store systems and processes.
Supplier and Vendor Management
 Establish quality criteria for selecting suppliers and vendors.
• Perform due diligence on suppliers' quality management
practices

8. Change Management
Implement a change control
process to manage modifications
to project scope, requirements,
and deliverables.
Evaluate the impact of proposed
changes on quality objectives.
Obtain approval from relevant
stakeholders before
implementing changes.
Update the Quality Management
Plan and associated
documentation to reflect
approved changes.

9. Quality Improvement
 Conduct regular reviews and analysis of quality performance
data.
 Identify trends, patterns, and areas for improvement.
 Implement corrective and preventive actions to address
recurring issues.
Communication and Training
 Establish clear lines of communication regarding quality-related
matters.
 Conduct training sessions to educate project team members on
quality standards and processes.
 Facilitate open and transparent communication channels for
reporting quality issues.

10. Documentation
All quality-related
documentation, including the
Quality Management Plan,
inspection reports, test results,
and lessons learned, should be
appropriately maintained and
accessible to the project team
and relevant stakeholders.
This Quality Management Plan
will be reviewed and updated
periodically throughout the
project to ensure its
effectiveness in achieving the
project's quality objectives. Any
revisions or updates will be
communicated to the project
team and stakeholders as
necessary.

11. Reasons Why this template is suitable for Project
Comprehensive
Customizable
Clarity and Structure
Best Practices
Alignment with Project Goals:

12. Constraints of using
this template
Adaptation
Learning
Curve
Maintenance
Compliance
Resource
Intensive.

13. References
. Project Management Institute (PMI). (2017). A Guide to
the Project Management Body of Knowledge (PMBOK®
Guide) - Sixth Edition.
International Organization for Standardization (ISO).
(2015). ISO 9001:2015 - Quality Management Systems -
Requirements.
Rose, K. H. (2018). A Guide to the Project Management
Body of Knowledge (PMBOK® Guide)—Sixth Edition.
Project Management Journal, 49(2), 108-108.

14. QUESTIONS?

15. THANK YOU