Its international It’s a standard for all projectsBut there is a considerable paper trail & system embedded into the organisation.For this to be truly successful the company/organisation has to be committed to on-going implementation. Usually something smaller and more tailored is required for a project because of its limited time and resources. The organization's company quality management may provide sufficient guidance for the project – the first place to start.
Quality unit 2012
Certificate IV Project Management Captain Cook College Sharon Boyle
Presentation –An overview of Quality Management Video Check everyone has completed Cost Morning Tea Workshop Quality for Fred’s shed Lunch Document Quality Workshop Progress with Cost???
1. Contribute to quality planning 2. Apply quality policies and procedures 3. Contribute to continuous improvement process
1.1. Contribute to determining quality requirements of project stakeholders 1.2. Contribute to establishing quantifiable quality criteria for project outcomes & objectives 1.3. Source information to locate & interpret quality policy and procedures 1.4. Contribute to the development of quality requirements in the project plan & processes
Information ◦ designated standard operating procedures & regulations ◦ organisation & project standards ◦ organisational quality management policy & guidelines as applied to specific requirements of a project ◦ project quality guidelines & instructions
2.1. Undertake work under delegated authority to implement quality assurance within the project in accordance with agreed quality standards & guidelines 2.2. Maintain records & documentation in accordance with set procedures to facilitate quality control 2.3. Document & evaluate results of project activities & product performance to determine compliance with agreed quality standards 2.4. Report shortfalls in quality outcomes to others to enable appropriate action to be initiated
delegated authority ◦ carried out under limited guidance and supervision ◦ subject to frequent change in a multi-disciplinary environment ◦ within agreed authorisation and limits ◦ within established organisational framework, procedures and routines quality assurance ◦ project finalisation process to capture lessons learned and to enable continuous improvement ◦ systematic review of the project management process to ensure compliance with organisational policy and guidelines
quality control ◦ inspections and audits in compliance with guidelines ◦ monitoring conformance with the specification ◦ recommending ways to eliminate causes of unsatisfactory performance of products or processes ◦ regular inspection by the individual or the monitoring of inspections by internal or external agents ◦ reporting of variances Others ◦ higher project authority ◦ project manager ◦ project specialists or other personnel ◦ team members
3.1. Participate in the ongoing review of project outcomes to determine the effectiveness of quality management activities 3.2. Report quality management issues & responses to others for application in future projects.
To complement the fishbone diagram, you can use Pareto diagrams. Fishbone or Ishikawa shows relationships – root & cause Pareto diagram shows the size of the various issues/problems & where to focus effort for greatest reward.
A Pareto diagram is a simple bar chart that ranks related measures in decreasing order of occurrence Vilfredo Pareto ◦ Italian economist and sociologist ◦ study in Europe in the early 1900s on wealth and poverty. His findings included ◦ wealth was concentrated in the hands of the few and ◦ poverty in the hands of the many. ◦ significant few things will generally make up 80% of the whole, ◦ the trivial many will make up about 20%.
Presentation –An overview of Quality Management Video Check everyone has completed CostMorning Tea LMS notes & activitiesA video – suggesting how to source these plansLunch Egs of Quality Plans for Projects Fred’s Shed Quality Workshop Document Quality Workshop
http://www.youtube.com/watch?v=TDj0RBjY Adk Jennifer Witt And with Trudy http://www.youtube.com/watch?NR=1&v=u- 5C72-bgyU&feature=endscreen Review impact on PMP