Quality unit 2012


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Quality unit 2012

  1. 1. Certificate IV Project Management Captain Cook College Sharon Boyle
  2. 2.  Presentation –An overview of Quality Management Video Check everyone has completed Cost Morning Tea Workshop Quality for Fred’s shed Lunch Document Quality Workshop Progress with Cost???
  3. 3.  http://www.youtube.com/watch?v=y4iIO9Db 5rk&feature=related Trudy introduction
  4. 4.  1. Contribute to quality planning 2. Apply quality policies and procedures 3. Contribute to continuous improvement process
  5. 5.  1.1. Contribute to determining quality requirements of project stakeholders 1.2. Contribute to establishing quantifiable quality criteria for project outcomes & objectives 1.3. Source information to locate & interpret quality policy and procedures 1.4. Contribute to the development of quality requirements in the project plan & processes
  6. 6.  Information ◦ designated standard operating procedures & regulations ◦ organisation & project standards ◦ organisational quality management policy & guidelines as applied to specific requirements of a project ◦ project quality guidelines & instructions
  7. 7.  2.1. Undertake work under delegated authority to implement quality assurance within the project in accordance with agreed quality standards & guidelines 2.2. Maintain records & documentation in accordance with set procedures to facilitate quality control 2.3. Document & evaluate results of project activities & product performance to determine compliance with agreed quality standards 2.4. Report shortfalls in quality outcomes to others to enable appropriate action to be initiated
  8. 8.  delegated authority ◦ carried out under limited guidance and supervision ◦ subject to frequent change in a multi-disciplinary environment ◦ within agreed authorisation and limits ◦ within established organisational framework, procedures and routines quality assurance ◦ project finalisation process to capture lessons learned and to enable continuous improvement ◦ systematic review of the project management process to ensure compliance with organisational policy and guidelines
  9. 9.  quality control ◦ inspections and audits in compliance with guidelines ◦ monitoring conformance with the specification ◦ recommending ways to eliminate causes of unsatisfactory performance of products or processes ◦ regular inspection by the individual or the monitoring of inspections by internal or external agents ◦ reporting of variances Others ◦ higher project authority ◦ project manager ◦ project specialists or other personnel ◦ team members
  10. 10.  3.1. Participate in the ongoing review of project outcomes to determine the effectiveness of quality management activities 3.2. Report quality management issues & responses to others for application in future projects.
  11. 11.  http://www.youtube.com/watch?v=oq1Zi_V4 KyE
  12. 12.  To complement the fishbone diagram, you can use Pareto diagrams. Fishbone or Ishikawa shows relationships – root & cause Pareto diagram shows the size of the various issues/problems & where to focus effort for greatest reward.
  13. 13.  A Pareto diagram is a simple bar chart that ranks related measures in decreasing order of occurrence Vilfredo Pareto ◦ Italian economist and sociologist ◦ study in Europe in the early 1900s on wealth and poverty. His findings included ◦ wealth was concentrated in the hands of the few and ◦ poverty in the hands of the many. ◦ significant few things will generally make up 80% of the whole, ◦ the trivial many will make up about 20%.
  14. 14.  Presentation –An overview of Quality Management Video Check everyone has completed CostMorning Tea LMS notes & activitiesA video – suggesting how to source these plansLunch Egs of Quality Plans for Projects Fred’s Shed Quality Workshop Document Quality Workshop
  15. 15.  http://www.youtube.com/watch?v=TDj0RBjY Adk Jennifer Witt And with Trudy http://www.youtube.com/watch?NR=1&v=u- 5C72-bgyU&feature=endscreen Review impact on PMP