Quality unit 2012 part 1. day 1 - 31 jan

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  • Its international It’s a standard for all projectsBut there is a considerable paper trail & system embedded into the organisation.For this to be truly successful the company/organisation has to be committed to on-going implementation. Usually something smaller and more tailored is required for a project because of its limited time and resources. The organization's company quality management may provide sufficient guidance for the project – the first place to start.
  • Quality unit 2012 part 1. day 1 - 31 jan

    1. 1. Diploma Project Management Captain Cook College Sharon Boyle
    2. 2.  Presentation –An overview of Quality Management ◦ Video re ISO 9001Morning tea with today’s Dilbert ◦ Steve Caseley – Quality in a PM context ◦ Read LMS Learning support materials 1, 2 & 3 Lunch ◦ Catch-up on outstanding assessments ◦ Or ◦ Read LMS Learning support materials 1, 2 & 3
    3. 3.  1. Determine quality requirements 2. Implement quality assurance processes 3. Implement project quality improvements
    4. 4.  1.1. Determine ◦ quality objectives, ◦ Standards & levels, with input to establish the basis for ◦ quality outcomes ◦ a quality management plan 1.2. Select & use established quality management ◦ methods, ◦ techniques ◦ tools to determine preferred mix of ◦ quality ◦ capability ◦ cost ◦ time 1.3. Identify quality criteria, obtain agreement, to ensure clarity of understanding & achievement of quality & overall project objectives 1.4. Include agreed quality requirements ◦ in project plan ◦ implement as basis for performance measurement
    5. 5.  Quality objectives ◦ negotiated trade-offs between cost, schedule and performance ◦ requirements from a higher project authority ◦ requirements from the client and other stakeholders ◦ those quality aspects which may impact on customer satisfaction
    6. 6.  Quality management plan includes ◦ authorisations ◦ responsibilities for quality control ◦ continuous improvement ◦ established processes ◦ quality assurance
    7. 7. Methods, tools & techniques benchmarking brainstorming charting processes control charts defining control flowcharts group work activities processes that limit and/or indicate variation undertaking benefit/cost analysis ◦ & lots more which are project specific
    8. 8.  http://www.youtube.com/watch?v=oq1Zi_V4 KyE
    9. 9. 1.1 Measure & document results of project activities & product performance throughout the project life cycle2.2.Identify causes of unsatisfactory results, ◦ in consultation with client ◦ recommend appropriate actions to a higher project authority to enable continuous improvement2.3. Conduct ◦ inspections of quality processes & quality control results ◦ determine compliance of quality standards to overall quality objectives 2.4. Maintain a quality management system to ◦ enable effective recording ◦ communication of quality issues & outcomes to a higher project authority and stakeholders
    10. 10.  On-going through out project Causes identified recommend actions Key term ◦ Quality control  monitoring conformance with specifications  monitoring of regular inspections by internal or external agents  recommending ways to eliminate causes of unsatisfactory performance of products or processes
    11. 11.  Review processes ◦ implement agreed changes ◦ throughout the project life cycle ◦ ensure continuous quality improvement Review project outcomes against performance criteria Assess the effectiveness of quality management processes and procedures Identify and document lessons learned Recommend improvements
    12. 12.  Improvement ◦ formal practices, such as  total quality management  continuous improvement ◦ improvement by less formal processes that enhance both the product quality and processes of the project,  for example client surveys to determine client satisfaction with project team performance
    13. 13.  http://www.youtube.com/watch?v=ZZ_hSpBX -hQ Steve Caseley good summary & relationship to ISO, TQM, Six Sigma etc 37 mins
    14. 14.  Please read the LMS learning support material Quality Unit Ready for workshopping the Quality Management Plan tomorrow
    15. 15.  Assessment item 1. ◦ A Quality management plan – suggest using Fred’s Shed – Mr Jones’s job ◦ Find the template in the LMS Assessment item 2. ◦ A quality audit – suggest using Fred’s Shed - – Mr Jones’s job ◦ Find the template in the LMS With these documents in mind and the task of relating them to Fred’s Shed – read the LMS sections 1, 2, 3
    16. 16.  Start/continue with Quality items Or ◦ Come and check with me re progress in other units Get your assessments in ◦ Scope ◦ Time ◦ Cost.
    17. 17.  Presentation –An overview of Quality Management ◦ Video re ISO 9001Morning tea with today’s Dilbert ◦ Steve Caseley – Quality in a PM context ◦ Read LMS Learning support materials 1, 2 & 3 Lunch ◦ Catch-up on outstanding assessments ◦ Or ◦ Read LMS Learning support materials 1, 2 & 3

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