This document discusses quality maintenance policies and objectives at universities. It begins with introductions to quality maintenance and definitions. It then discusses implementing quality maintenance in two phases: reactive and proactive. Seven quality tools are also mentioned. The document analyzes maintenance needs at Al-Najah University, identifying factors like doors, lighting, and computers. It proposes strategies for addressing each factor. Key performance indicators and a management system for quality maintenance are also proposed. The expected results are optimized organization and improved equipment management and accessibility.

1. Prepared By:
Mohammad Tomize
Ameed Hashem
Odai Assaf
Adnan Amer

2.  Introduction
 Definition & implementation
 Maintenance quality policies
 Maintenance quality objectives
 Required information
 Methodology (Seven Management tools)
 Notes & recommendations
 Conclusion & Results

3.  There is an important correlation between quality and
maintenance.
 maintenance management has become an essential
part of quality systems.
 It is an investment rather than cost.
 Improving the quality of maintenance will lead to
improved efficiency and effectiveness.
 Maintaining perfect equipment to maintain perfect
quality of products.
 focus on the expansion of maintenance perspective
through integrate it with other production programs.

4. Quality of maintenance is define by Japanese
Institute of Plant Maintenance ( JIPM) as: create
the conditions that prevent and control defects
in the processes and systems to get to the Zero
defects stage.

5.  Maintenance quality applied in two phases:
1) Phase I: Reactive reaction or Quality Control
phase.
2) Phase 2 : the initiative or quality assurance
stage.
 use of preventive, predictive and proactive
maintenance strategies.
 detecting potential failures before they occur.

6.  the equipment should be free from defects
and under quality control.
 focus on prevention of upstream.
 focus on the entrance of the errors
prevention.
 Divides the defects into main groups
 effective application of quality assurance
agent

7.  to preserve the value of the asset over time.
 to run the operation the longest possible
time without breakdowns.
 keep the equipment maintained and fully
functional at the time of customer request.
 Reducing costs of maintenance.

8.  First : information for product
1) number of the defects and their impact on
the product.
2) the amount of iterative combinatorial
algorithms of defects in each stage of the
measurement.

9.  Second: Special operations information
1) operating conditions for each sub-process.
2) prepared for the situation or conditions for
the implementation of sub-module & the
situation or the circumstances that accompanied
a defect.

10.  Some justification for the application of Total
quality management system, including
comprehensive :-
1) Link between quality & productivity.
2) Quality system is comprehensive in all areas.
3) Global quality system, which is a feature of
modern times.
4) The feasibility of some prevailing
administrative systems
5) The success of the application of the system
comprehensive quality in many educational
institutions.

11.  We found that there are many variables and
factors that affect the maintenance problem
in our university, but we select the most
common variables which are: doors, tables,
lighting ,windows, chairs ,projectors, fans,
central heating ,blackboard, internet,
curtains, water taps ,wall paint ,fire alarm,
computers in the labs ,and fire cabinets.

13. Finishing
1) the doors
2) the windows
3) wall paint
4) Central
heating
Furniture
1) The tables
2) The chairs
3) blackboard
4) The Curtains
Services
1) Internet
2) Water taps
3) Fire cabinets
4) Fire alarms
Electrical
1) The lighting
2) The Fans
3) The projectors
4) Computers in the
labs

14. Strategy
Objective
Category
Finishing
The doors
The windows
Wall paint
Repairing handles of the
doors
Buy doors that have a high
quality and suitable for use
Choosing appropriate site
for the windows
Continuous fixing for the
window’s frames
Chose the appropriate
color
Central
heating
Choosing long-lasting paint
Checking heating panels
Feeding the tank with fuel

15. Strategy
Objective
Category
Furniture
The chairs
Black board
Maintain the
cleanliness and safety
of the tables
Get rid of damaged
chairs
Buy the seats that do
not cause pain to the
back
Put the board in the
lighting place
The tables
The Curtains
Board renewal every
year
Choosing curtains that
has high quality and
wear resistance
Curtain’s Bridges
maintenance to make
sure that curtain is fixed
Buying enough tables

16. Strategy
Objective
Category
Electrical The fans
The projectors
Buy high-lighting lamps
and periodically checking
her work
Make sure to install the fans
well
Put more than one fan in
each room
Suitable place for the
projectors
The lighting
Put sufficient number of
lighting bulbs
Computers in
the labs
Get rid of obsolete
projectors
Improve the performance of
the computers and
download the latest
software

17. Strategy
Objective
Category
Services Water taps
Fire cabinets
Improve the speed and
quality of Internet
Ascertain the validity of the
water taps
Repairing of water taps that
have been damaged
Provide each department
with suitable fire cabinets
Internet
Increase the number of
modems
Fire alarms
Verify the existence of the
necessary materials and its
accessibility
Make sure of its work in a
timely manner
Tagging the gathering place
if the fire happens

18. Strategy contingency plan
Objective possible outcome
Category
Finishing
The doors
The windows
Wall paint
Repairing handles of the
doors
Buy doors that have a high
quality and suitable for use
Choosing appropriate site
for the windows
Continuous fixing for the
window’s frames
Chose the appropriate
color
Central
heating Choosing long-lasting paint
Checking heating panels
Feeding the tank with fuel
Expensive and
there is no
enough money
Contracting
with
workshops
that provide
cheap price
Reschedule
budget

19. Strategy
Objective
Category
Possible outcome
Furniture
The chairs
Black board
Maintain the
cleanliness and safety
of the tables
Get rid of damaged
chairs
Buy the seats that do
not cause pain to the
back
Put the board in the
lighting place
The tables
Buying enough tables
The Curtains
Board renewal every
year
Choosing curtains that
has high quality and
wear resistance
Curtain’s Bridges
maintenance to make
sure that curtain is fixed
The lighting place
is not suitable for
the board
Redesign the
room
Use artificial
lighting

20. Strategy
Objective
Category
Possible outcome
Electrical
The fans
The projectors
Buy high-lighting lamps and
periodically checking her
work
Make sure to install the fans
well
Put more than one fan in
each room
Suitable place for the
projectors
The lighting
Put sufficient number of
lighting bulbs
Computers in
the labs
Get rid of obsolete projectors
Improve the performance of
the computers and download
the latest software
There is no
enough space
Put a fan with
high efficiency
Make sure
there is
adequate
ventilation for
the room

21. Strategy
Objective
Category
Possible outcome
Services
Water taps
Fire cabinets
Improve the speed and
quality of Internet
Ascertain the validity of the
water taps
Repairing of water taps that
have been damaged
Provide each department
with suitable fire cabinets
Internet
Increase the number of
modems
Fire alarms
Verify the existence of the
necessary materials and its
accessibility
Make sure of its work in a
timely manner
Tagging the gathering place if
the fire happens
Hard to track
each tap
Hiring more
laborers
Build up
system for
tracking

22. Action
Objective
Improved workers skills Improved management
system
Improved controls
The doors
3 3 2
The windows
3 3 2
Wall paint
2 3 2
Central heating
3 2 2
KEY: 3 Strong relationship
2 Moderate relationship
1 Weak relationship

23. Action
Objective
Improved workers skills Improved management
system
Improved controls
The tables 3 2 2
The chairs 3 2 2
Black board 1 3 2
The curtains 3 1 2
KEY: 3 Strong relationship
2 Moderate relationship
1 Weak relationship

24. Action
Objective
Improved workers skills Improved management
system
Improved controls
The lighting
1 3 2
The Fans
1 3 2
The projectors
1 2 2
Computers in the labs
3 2
KEY: 3 Strong relationship
2 Moderate relationship
1 Weak relationship

25. Action
Objective
Improved workers skills Improved management
system
Improved controls
Internet
3 3
Water taps
3 2 2
Fire cabinets
1 3 3
Fire alarms
1 3 3
KEY: 3 Strong relationship
2 Moderate relationship
1 Weak relationship

26. Furniture
Finishing
Electrical
Services

27. Category Weight Al- Najah
university
Al- Najah
university
Another
university
Another
university
Difference
Raw score Wtd. score Raw score Wtd. score Wtd. score
Finishing 0.2 6 1.2 7 1.4 +0.2
Furniture 0.3 9 2.7 8 2.4 -0.3
Electrical 0.2 8 1.6 8 1.6 0
Services 0.3 7 2.1 9 2.7 +0.6
Total 1.00 7.6 8.1

29.  Running the university projects and
prepare the necessary reports.
 Manages the maintenance operations
projects and provide the requirements
of all faculties.
 Monitoring the quality control
department.
 Prepare annual plans for preventive
maintenance.

30.  Suggest ways to address some of the
operational errors that may appear after use.
 Mobilize the daily reports that prepared by
management department.
 Follow-up after maintenance problem and
send a message for maintenance department
to tell them that the problem has been
solved.
 Continuous check to make sure the presence
of the necessary tools for the maintenance
process.

31.  Receipt the maintenance requests and
do maintenance according to priorities.
 Implementation of periodic inspection
of all electrical equipment .
 Create a method in which the student
can submit Their complaints (zajel
icon).

32. They must Provide technical staff for maintenance
in every college, who are coached and ready to
deal with any operational or software problem,
and they must Coordinate between the
construction, maintenance and management of
security and safety to continue the work between
maintenance engineers and safety staff in order to
accelerate the reporting of any problems or
incidents within the university framework,

33. and The university administration should
pursue all complaints received through various
communication channels to listen to students
voted on the maintenance requirements.

34. The expected results from our project is:
 Optimized organization and management.
 Improved accessibility to information and
data.
 Data sustainability.
 Enhanced data updating.
 Equipment traceability.

35. Any Question
?