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The second quality principle of ISO
 What cannot be measured
cannot be monitored
 Devise tools to measure your
process and then monitor at
specific intervals
 For example: On-Time Delivery
Target = 85%, Stretch Goal =
100%, Actual 87%
 Gap analysis, Internal Audits, 2nd
Party and 3rd Party Audits are
some of the tools which could be
used for the above requirement
 In a nut shell, every process has
to be measured access its
effectiveness and compliance
with ISO 9001
Control & Monitoring Efforts
If you are not measuring your performance
you are not monitoring yourself.

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Qms flash 2

  • 1. The second quality principle of ISO  What cannot be measured cannot be monitored  Devise tools to measure your process and then monitor at specific intervals  For example: On-Time Delivery Target = 85%, Stretch Goal = 100%, Actual 87%  Gap analysis, Internal Audits, 2nd Party and 3rd Party Audits are some of the tools which could be used for the above requirement  In a nut shell, every process has to be measured access its effectiveness and compliance with ISO 9001 Control & Monitoring Efforts If you are not measuring your performance you are not monitoring yourself.