This document is a resume for Dionne L. Allen. It summarizes her education, skills, and work experience. She graduated from Everest Institute in 2011 with a diploma in Medical Insurance Billing and Coding. Her experience includes positions as an AR Research Specialist, Business Manager, Office Manager, and Senior Biller for various healthcare organizations. She has over 15 years of experience in billing, coding, collections, and customer service.

1. Dionne L. Allen
5327 Timuquana Rd
Jacksonville, Florida 32210
C: (857) 869-0144
Email: Dionneallen02169@gmail.com
Everest Institute, Chelsea, MAGraduated, Sep2011 Medical Insurance Billing and Coding Diploma
●President List Recipient
● Dean’s List/Class Ambassador
● OSHA/HIPAA Informed
Boston High School, Boston, MA Graduated, June 1998 High School Diploma
Billing/Coding/Administrative Skills
Billing and Coding, Medical Terminology, Coding (CPT and ICD-9), Filing, Typing10,000 KPH of accurate and efficient data
entry, Microsoft Office, Word, Excel, Ability to multitask, prioritizeand deliver on a deadline, Excellent customer service and
conflict resolutions skills, Intermediate training in Medicare and Medicaid Billing, Claims Processing, Telephone techniques,
Legal and Ethical Guidelines, InterpersonalSkills, Web PT, A/R Plus, ICA Systems , Hill Systems and Billing Collection
Strategies
Experience:
Align Network, Jacksonville FL- Nov 2015-Present-(Temp)/SNICompanies/AR-Research Specialist I
 Contact Payors for status of outstanding bills and appeals submitted to the Payor by Align
 Research payment reductions
 Review denial letters received by Payors
 Appealdenials/payment reductions
 Provide excellent customer service internally and externally
Arbour Counseling services, CBHI-Children BehaviourHealth Initiative, Allston Ma- June 2014-Oct 2015/ Business
Manager
 Corresponding with the Executive Program Director on Clinician issues and procedures
 Managing thebilling for 5 different sites locations, Allston, Lawrence,Worcester, Fall River, and W. Yarmouth
 Maintaining office staff
 Interviewing
 Monthly/Third quarter quality control audits
 Assisting with clinician issues
 DMH( Department of mental Health) billing
 Verifying insurances
 Obtaining authorizations and approvals from insurance companies for services
 Resolving billing issues
 Order supplies from staples for 5 site locations
 Training new staff
 Entering monthly billing for 100+ clinicians monthly
Arbour Counseling services, Boston Center, Allston MA - March 2014-June 2014/ Office Manager
 Greeting clients into the program
 Assisting with completing intake packets
 Verifying insurances
 Resolving billing issues
 Coordinating with Finance to pay vendors
Arbour Counseling Services, Outpatient Mental Health, Medford Ma- August 2013-March 2014/ Office Manager
 Maintaining an office staff of 7
 Monthly billing Audits

2.  Monthly /Third quarter quality control audits
 Resolving client issues
 Yearly evaluations
 Assisting with clinician issues
 Overseeing daily/ weekly deposits
Arbour Counseling Services, Outpatient Mental Health,Woburn Ma- March 2012-August 2013/ SeniorBiller
 Assisting Office Manager
 Collection, Knowledge of third party payers
 Handling Medicare, Medicaid and Commercial insurances
 Daily reports for collection/ account resolutions/ and client refunds
 Incoming calls from clients to assist with their billing issues
 Insurance verification and updates
 Problem solving
 Obtaining authorization from insurance companies for our clients Behavior Heath Services
 Entered clients demo’s in the A/R Plus database
 Back up receptionist/filing
 Rendered clients services in the A/R Plus database
 Entered PT1 authorization request for the clients transportation to and from facility
 Troubleshooting with Hill systems to resolve clients accounts
 Medical Records
Community Health andRehab Centerof Dorchester, Boston, Ma Aug 2011-Sept 2011 / Nov 2011-Feb 2012
Externship/Assistant Office Manager
● Patient registrations, filing, setting up the billing
● Assisting the PhysicalTherapist with Heating pads and electrodes for the patients
● Assisting the patients with their exercises
● Cleaning and setting up the rooms for thepatients
Daniels Law Offices, P.C., Quincy, MA Jun 2008-Jan 2011 CSR/Paralegal: Collections
● High Volume Dialer SystemOutbound Collection Calling
● Delinquent Debt Negotiation/Resolution
● Accurate Skip Tracing
Department of Disability Services, Boston, MA Feb 2008-Jun 2008 Travis Associates Temp/Clerk II
● Coordinated Patient Transportation
● Logged Patient Progress/Claimant Billing
● Researched Local Businesses on Behalf of Claimants
Department of Unemployment Assistance, Boston, MA Apr 2003-Feb 2008 Travis Associates Temp/CustomerRelation
Associate
● Performed Indexing and Quality Control Tasks
● Accurate UI System Code Entry
● Claimant Inbound Call Troubleshooting/Payment Arrangements
OSI, Inc. /Receivables Management, Westerville, OHJan 2002-Apr 2003 Accounts Receivable Specialist/3rdParty
Collections
● Negotiated Issues from UPS Inbound/Outbound Callers
● Computer Database Document Collection Activities
● UPS-owed Monies Collection/Balance Readjustments
CCS, Inc. /Credit Collection Services, Newton, MA Feb 2000-Jan 2002 JuniorA/R Collector/SeniorA/R Specialist
● Negotiated/Processed Collections,Payments,Balance readjustments and Data Entry
● Provided Training to New A/R Specialists