The document contains a quality management test with 12 multiple choice questions. The test covers topics such as the number of records required by ISO9001, who first thought of zero defects, root cause analysis, ISO9001 requirements, the first stage of quality improvement initiatives, who coined the phrase "important few and trivial many", key results measures in quality management models, preventive action techniques, process capability calculations, chart interpretations, attributes of total quality management, and the purpose of process diagnosis.

1. Test your quality in…
QUALITY MANAGEMENT
By
Mr. Jitendra
Mr. Suryadev

2. 1. How many records does ISO9001 require?
A. 1 to 10
B. 11 to 20
C. 21 to 30
D. 31 to 40

3. C. 21 to 30

4. 2. Who first thought of Zero Defects?
A. Crosby
B. Deming
C. Juran
D. Feigenbaum

5. A. Crosby

6. 3. What is root cause analysis?
A. Something a gardener would use
B. A problem solving technique
C. One of the seven Quality Circle tools
D. Part of FMEA

7. B. A problem solving technique

8. 4. Which of the following statements is NOT a ISO9001
requirement?
A. The organization shall determine the necessary competence for
personnel performing work affecting product quality.
B. The organization shall establish and maintain a procedure to
identify and have access to legal requirements that are
applicable to quality aspects of its products and/or services.
C. Top management shall ensure that the quality policy is
appropriate to the purpose of the organization.
D. A documented procedure shall be established to define
requirements for determining potential nonconformities and
their causes.

9. B. The organization shall establish and maintain a
procedure to identify and have access to legal
requirements that are applicable to quality
aspects of its products and/or services.

10. 5. What is the first stage in any quality improvement
initiative?
A. Planning
B. Check the talk
C. Analyse the data
D. Management commitment

11. D. Management commitment

12. 6. Who was generally credited with the phrase
"Important few and trivial many"?
A. Winston Churchill
B. Ishikawa
C. Juran
D. Taguchi

13. C. Juran

14. 7. What is NOT a key results measure in European Model
for Quality Management?
A. Business Results
B. Impact on Society
C. Process Performance
D. Customer Satisfaction

15. C. Process Performance

16. 8. Which is a Preventive Action technique?
A. Pareto Analysis
B. Cause and Effect diagrams
C. Quality Planning
D. Process Capability Studies

17. C. Quality Planning

18. 9. What is the cpk for this process? Process Tolerance =
12, Process standard deviation = 3 Mean = 0
A. 1.333
B. 4
C. 0.25
D. 0.667

19. D. 0.667

20. 10. A run up on the range chart chart would mean?
A. Process spread is deteriorating
B. Process average is worsening
C. Process average is improving
D. Process spread is improving

21. A. Process spread is deteriorating

22. 11. A fundamental attribute of TQM is
A. · Drawing control charts
B. · Having team meetings
C. · Top management's direct involvement
D. · Meeting ISO 9000 audit
E. · All of the above

23. C. Top management's direct involvement

24. 12. Process Diagnosis determines
A. · If the workers are doing their job
B. · The possible cause of a failure
C. · If control charts are in control
D. · When top management should talk to vendors
E. · If vendors are motivated

25. B. The possible cause of a failure