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The document discusses the role of quality assurance (QA) in the pharmaceutical industry. QA acts as key personnel to ensure customer safety, product quality, and efficacy. QA is involved throughout the product life cycle, from design and development by authorizing documents, evaluating and auditing vendors, to manufacturing through environmental monitoring, calibration, and validation. In post-production, QA oversees stability testing, sample retention, product complaints, and recalls. QA also ensures compliance through activities like change control, deviation handling, audits, and documentation. The overall goals are to build quality into products and make quality the responsibility of all involved in manufacturing.











