The document provides a design specification for a business automation application requested by Williams Specialty Company. The application will allow employees to automate customer service, inventory, and quality control processes. It will include features to create, modify, and store customer orders, access a database, create and save internal communications, validate orders, and mark orders as complete. The design specification defines the system and its major functions. It describes using an Oracle or SQL database and constraints of conforming to the company's Windows infrastructure. It provides data modeling, data flow diagrams, a program architecture diagram, and detailed design sections for each application component.