The document provides a summary of an individual's experience working as a Solutions Architect for Akamai Technologies in India since 2016. Some of their key responsibilities included designing solutions, conducting pre-sales consultations, managing projects, and engaging with customers. Prior to that, they worked at CITRIX R&D India from 2012 to 2016 where they provided technical support, resolved complex issues, and trained other engineers. They have extensive experience and skills working with content delivery networks, cloud technologies, and security solutions.

1. SERVICE DELIVERY | CLOUD COMPUTING | PRE-SALES | PROJECT MANAGEMENT
Innovative and result oriented professional with a demonstrated history of working in the internet industry.
Solutions Architect with over 6+ years of experience in Content Delivery Network, Cyber Security, Internet
and Application Security, Web Application Performance Management. Equipped with comprehensive
strategic and analytical skills, strong cross functional abilities, willingness to learn and technical acumen to
drive business objectives.
EXPERIENCE CHRONOLOGY
Akamai Technologies, India Mar 2016 - Present
Designation Solutions Architect II Solutions Architect
Period Oct 2018 - Present Mar 2016 – Oct 2018
Process North American Customers North American Customers
Roles and Responsibilities
▪ Experienced in solutions design, pre-sales technical consultation and POC (proof of concept) ensuring
customer success for some of the biggest technology firms and premium customers
▪ Driving revenue and creating sales opportunities by reviewing proposals while partnering with direct
sales team to provide inputs and ensure technical accuracy
▪ Engaging and owning the development of customer proposals, design and timely delivery, resolving
customer issues during trials, integration or post implementation through cross functional collaboration
(sales, engineering, product development, customer support)
▪ Analyzing key customer insights and requirements for driving product innovation by partnering with
Enterprise Architects and Product Engineering team on Akamai products
▪ Competition benchmarking by conducting Website performance evaluation for customers against
competitors and advocating them for necessary changes
▪ Integrating Akamai's Solutions with features such as caching, acceleration, DNS traffic management,
software downloads
▪ Experience with Akamai property manager API’s, dev-ops and Command Line Interface (CLI)
▪ Experience in a customer facing role pitching Akamai’s technology to customers and internal teams on
topics related to Akamai Web Platform and Product Integration
▪ Simplifying processes by creating useful tools aiding day to day tasks using Windows Powershell
▪ Conducting customers’ Quarterly Business Reviews to understand client requirements and ensure cross-
selling, upselling of Akamai products
▪ Received Multiple spot awards/cash rewards for solving complex business requirements, ensuring
customer engagement, proposing solutions design and mentorship
Key Projects
▪ Successfully integrating Akamai Application Load Balancer for IBM Bluemix
▪ Safe Removal of Akamai’s EoL product for CA Inc.
CITRIX R&D India Pvt. Ltd., Bengaluru Oct 2012 – Mar 2016
Designation Technical Lead Senior Technical Support Technical Support Engineer
Period Mar 2015 – Mar 2016 Oct 2013 – Mar 2015 Oct 2012 – Oct 2013
Process NA Customers NA Customers NA Customers
PULKIT AHUJA
Male, 17/01/1991
Bangalore, Karnataka
: (+91)7259007838,  : plktahuja@gmail.com

2. Roles and Responsibilities
▪ Collaborated internally and resolved issues involving multiple products like Citrix UPM, XenApp,
XenDesktop, PVS, WI/StoreFront
▪ Functioned as Technical Lead, handling a team of six Support Engineers, reviewing client requirements
and spearheading the team by issuing technical recommendations
▪ Provided specialized product training to Frontline (L1), Offline Engineers (L2), and new hires as well as
hands-on assistance in resolving cases that required expertise on Citrix architecture
▪ Performed root cause analysis for requests raised by Citrix customers and partners
▪ Documented successful use cases to facilitate productivity and reduce turn around time
▪ Deployment and configuration of environments with Citrix products and technologies in correlation to
Windows and VMware technologies
▪ Troubleshooting complex issues in mixed enterprise environments for TRM, reseller and end customers
that required time-consuming problem replication and internal lab testing
TECHNICAL SKILLS
▪ Akamai Web Platform – Content Delivery Network
▪ Akamai Delivery Features – as Tier Distribution, Sure Route, Adaptive Acceleration
▪ IP Accelerator, Global Traffic Manager, Client Access Control, Site Shield
▪ Cloudlets – Edge Redirector, Phased Release, Application Load Balancer, Request Control
▪ Networking Protocols - TCP/IP, DNS, DHCP, HTTP, SSL
▪ Akamai Web Application Firewall
▪ Worked on tools - Process Monitor, Process Explorer, Wireshark analysis for troubleshooting
▪ Proficient in Windows PowerShell scripting
▪ Linux boot process, File Hierarchy System, bash shell
▪ FastDNS
▪ AWS
▪ CDN and Internet Technologies
▪ Python scripting
▪ Docker
▪ Technical Consultation
▪ Technical Project Management
TRAININGS & CERTIFICATIONS
Linux Essentials
Multicloud Solutions
Cambridge University, Business English Certificate (Vantage)
EDUCATION
PERSONAL DETAILS
▪ Languages known : English, Hindi
▪ Hobbies and Interest : Photography, Cycling, Blogging
Qualification Institute Year %
B.Tech. (ECE) Institute of Technology and Management (ITM), Gurgaon 2008- 12 67.4%
XII TH K.V No.2, Delhi Cantt. (CBSE) 2007 - 08 91.6%
X TH Blue Bells Model School, Gurgaon (CBSE) 2005 - 06 91.8%