1. RONNY PUCKETT
Wildwood, MO 63038
https://www.linkedin.com/pub/ronny-puckett/11/840/a90
ronnypuckett@aol.com 217.622.2893
TELEPHONY OPERATIONS LEADER
Driven to accomplish tasks failed by others or believed too difficult to overcome financial
or other resource constraints.
Driving Results in Rural / International Communications Wireless & Mobile
Telecommunications Management | IT System & Business Process Re-engineering
Expertise in telephony, leading and managing projects including VoIP switching, wireless deployment, and CDMA
and GSM technologies.
Direct product development from definition through testing, to commercial deployment, managing operations in all
areas of rural telephony.
Highly experienced with NECA Tariff 4 and 5, operations management, mobile and wireless telephony,
accomplished as telephone lobbyist.
Developed first smart phone integrating voice and data on Microsoft Pocket PC platform, an international phone
operating on 2 US and European frequencies.
Expertise in telecommunications network wire line, IP and wireless systems, and operational controls.
Core Competencies
Operations Management | Customer Service Focus | Life-Cycle Product Development
National / Regional Speaker | NECA Tariff 4 & 5 | VOIP Switching, CDMA & GSM
Wireless / Mobile Deployment
PROFESSIONAL EXPERIENCE
NATIONAL EXCHANGE CARRIER ASSOCIATION, St. Louis, MO 2008 – 2015
Region Director, Industry Relations
Managed daily operations of regional office and staff of 21. Assured compliance of more than 300 companies with
Federal Communication Commission (FCC) guidelines and proper collection / payment of access fees. Interfaced
with over more than 300 rural companies on all access fee issues to resolution.
Recognized speaker at national and regional events including National Exchange Carrier Association (NECA) and
Western Telecommunications Alliance (WTA).
• Cultivated team attitude for excellence in customer service, utilizing service questionnaire comments supporting

2. change impact, leading region to highest customer service rating.
• Directed multiple committees and projects to successful completion.
• Introduced new evaluation process recommended by internal audit as default method.
• Achieved satisfactory or higher on all annual evaluations.
• Guaranteed membership compliance with Federal Communications Commission (FCC) regulations by meeting
organizational annual objectives, managing attaining daily operations.
• Designed new review control methods to document all reviews each year, by developing documentation method
of reporting every member annual review.
• Southwest Region was voted top performance region by clients, by developing multiple control methods to
assure fair and accurate review of submitted information.
SUDDENLINK / CEQUEL III, St. Louis, MO 2007 – 2008
Senior IT Project Manager
Guided key vendor relationships through all phases of VoIP deployment. Directed integration of $200K acquired
subscribers to Suddenlink platform. Managed on-call staff for all IT outages on 24x7 basis.

3. RONNY PUCKETT ronnypuckett@aol.com PAGE TWO
SUDDENLINK / CEQUEL III (Continued)
• Managed growth of VoIP system during growth from 0 to more than 250K subscribers in 18 months, achieving
business goals.
• Implemented billing and order system during period of rapid growth, meeting business needs as project lead.
• Directed multiple software iterations to accommodate growth and business operation performance demands.
• First point of escalation during any IT performance outages code upgrades and enhancements.
ANPI, Springfield, IL 2004 – 2006
VoIP Project Manager
Managed start-up division for sale, installation and operation of VoIP telephone switches. Directed vendor and client
relationships on daily basis. Directed all aspects of product strategy product definition, pricing, testing and
distribution. Developed critical marketing collateral material documents.
• Converted to VoIP switching leading sales effort to over more than 350 rural telephone companies.
• Strengthened product offering by evaluating potential partnership relationships, determining product
enhancements, and impact upon product release dates.
• Coordinated switch software development with billing system development and operational performance
integrity.
• Expanded Product Requirement Definition for the VoIP product offering, offering input for definition during
development phases.
• Monitored client compliance with FCC guidelines for product utilizing VoIP, ensuring regulatory compliance,
commercial availability and customer support.
• Negotiated all vendor and customer contracts and procured ancillary equipment from vendors such as
Grandstream, Mediatrix, Cisco, Linksys and Sipura.
ADDITIONAL EXPERIENCE
SAGEM.COM, Tacoma, WA
Director of Product Management
Identified and developed new GSM wireless products, markets and channels of distribution, for technology
subsidiary of Sagem S. A., France. Performed financial budgeting and forecasting for 3 separate divisions.
• Defined and negotiated handset feature requirements with vendors through product certification in 7 languages.
• Negotiated contracts with vendors, partners and distribution channels in US and Europe.
• Recruited talent for cross-functional responsibilities including personnel for engineering, sales, marketing and IT
departments.

4. • Tested, certified, sold and distributed and provided customer support of US product releases, in collaboration
with European counterparts.
• Performed detailed market and competitive analyses in comparison with request for proposal (RFP), to
determine viability of introduction of new product lines in United States.
• Obtained required Microsoft Pocket PC certification, by supervising MIS and Quality Assurance engineers
through NSTL testing.
TECHNICAL SKILLS
MS XP Office Professional, Access, Word, MS-Excel, Wireline, CDMA, GSM, VoIP, WiFi, XML, IP Telephony
EDUCATION
The Southwestern Graduate School of Banking, Southern Methodist Univ., Dallas, TX
Bachelor of Science (BS), Accounting, Lubbock Christian Univ., Lubbock, TX