1. `
Raul Enrico Martin del Rosario Bo-ot
14 J. Garcia St, Philamlife Village, Pamplona 2, Las Piñas City
 0917.894.7426 ricoboot@gmail.com
PERSONAL PROFILE
• Dynamic, hard-working, professional offering experience in client delivery management, strategy planning/
development and operations management in the Information Technology and Outsourcing environments
• Analytical thinker who employs a holistic approach to solving problems, drawing from experience and
education in the fields of and client management and operations.
• Skilled negotiator able to communicate with both Operations and Client areas to create and execute
solutions for savings, optimizations, application and/or operations improvement that consistently achieve
improved performance while managing all customer expectations
• Effective team leader who is able to focus on several objectives simultaneously, all while keeping an eye to
detail without losing sight of the big picture.
• Capable leader and team player who has repeatedly displayed an ability to work successfully with cross-
functional groups regardless of rank, culture and background.
WORK EXPERIENCE
HEWLETT-PACKARD AP/HEWLETT PACKARD ENTERPISE
Global Service Level Manager – P&G FSS Client Delivery Management (Nov 2009 – present)
 Brings more than 6 years of experience in Client Delivery Management into current Global roles handling
both SAP and Non-SAP Applications for Procter & Gamble with the primary goal of improving application
stability from BOTH client and Operations sides and has been recognized by P&G customers thru monthly
Customer satisfaction ratings and repeatedly achieved a 10.0 rating for a customer-facing service of HP
 Accountable for end to end ownership of application deliverables, which requires dealing with both P&G
and HP teams (operations and management levels) to ensures all deliverables (scheduled and adhoc) are
given proper priority while still pushing internal teams to maximize output with zero customer escalations
raised by customers.
 Possesses both business and technical knowledge in order to explore and propose all possible
improvements that can be done by job optimization, automation and any other means as part of a
continuous improvement plan for owned applications.
 Develops and maintains all Service Level Agreements with customers and Operational Level Agreements
for internal teams and other SLM business processes in line with technical and operational
documentations to ensure expectations are aligned for both P&G and HP requirements
 Ensures coordination with different PCIM process owners (Change Management, Problem Management
and Incident Management) for overall visibility in improvement and optimization of applications owned.
 Knowledgeable in concepts and practices for ITIL intermediate courses (Service Offerings and Agreements
and Release, Validate and Control) and applies said ITIL practices in order to meet, manage and improve
end to end customer experience
Global Application Owner (GAO) – Financial Reporting Application Management
(Jan 2009 – Oct 2009)
 Application owner for 2 P&G Financial applications requiring both Technical Mastery and Customer facing/
reporting roles
 Tasked to ensure that all monthly processes for said applications run properly guaranteeing no data quality
issues encountered after processing for validation and use of P&G.

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Financial Applications Duty Manager – Financial Reporting Application Management
(Apr 2008 – Oct 2009)
 Tasked to monitor all Financial Reporting processes of HP’s key client (Procter and Gamble) on a shifting
basis and was in touch with key customers/ counterparts in ensuring that data quality was delivered based
on accuracy, timing and completeness of data.
 Owner of other responsibilities such as Communications Templates and Sharepoint Approval Owner and
was the Single Point of contact (SPOC) for several applications as well.
SAMSUNG ELECTRONICS PHILIPPINES
Customer Quality Engineer – Optical Media Devices (Mar 2006 – Mar 2008)
 Assigned to the Customer facing team of the Quality Control Department (QC-CS)
 In-charge of all Half-Height media drives for the largest customer of SEPHIL (DELL) reporting directly to
Samsung Headquarters for quality issues, weekly/monthly maintenance updates.
 Gathered information from production line to market output to ensure high quality is maintained thru
creation of corrective actions and improvements plans.
 Directly in contact with Samsung and Dell Headquarters for qualification of New Models before roll out to
market.
 Provided Quality management plans and New Product Readiness Reports from data gathered in different
areas of production (in-house to outside vendors) thru new audits and verification of previous findings.
EDUCATIONAL ATTAINMENT
University of the Philippines, Los Baños Campus, Laguna
 Bachelor of Science in Electrical Engineering, Mar 2005
 Member of Special Science Education Program from Jun 1998-Mar 2001
 Licensed Registered Electrical Engineer
Philippines Science High School, Agham Road, Quezon City
 High School Diploma, Mar 1998
TRAINING/ SEMINARS ATTENDED
ITIL V3 Practitioner Service Offerings and Agreements (Sep 01-05, 2014)
ITIL V3 Practitioner Release Control and Validate (Certified) (Nov 07, 2013)
ITIL V3 FOUNDATION TRAINING (Certified) (Oct 21, 2011)
SUCCESSFUL BUSINESS COMMUNICATION (Oct 09, 2013)
BUILDING CLIENT RELATIONSHIPS (Aug 13, 2013)
EFFECTIVE EMAIL WRITING (June 29, 2013)
EXCELLENCE IN INTERVIEWING (June 29, 2012)
DEVELOPING THE LEADER WITHIN YOU (Leadership) (April 19-20, 2012)
SIX SIGMA GREEN BELT TRAINING (June 20-29, 2007)
QUALITY INSPECTION (June 20, 2006)
WORKING IN A TEAM (Leadership) (May 31, 2006)
PERSONAL MANAGEMENT/ 7 HABITS (Leadership) (May 23, 2006)