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Marketers of tomorrow
Is Australia Ready?
Prue Cox
Director of Marketing Solutions
State of marketing in Australia
Australian marketers
are behind APAC
when it comes to
leveraging tech
Australian marketers
are lagging behind
APAC in skills
development
LearningTechApproach
Australian marketers
are taking a
‘business as usual’
approach
Confidence levels are low
9%
16%
1%
9% 10%
51%
51%
27%
67% 63%
40%
33%
72%
24% 27%
All Marketers Australia India Singapore Hong Kong
Very
confident
Confident
Not
Confident
Aussie marketers do not feel prepared for the future
13%
31%
2%
10% 7%
46%
53%
25%
54%
55%
41%
17%
73%
36% 39%
All Marketers Australia India Singapore Hong Kong
Very well
prepared
Quite well
prepared
Not well
prepared
Our budgets have plateaued
2% 2% 3% 2%
12%
26%
9% 10%
49%
52%
26%
62%
55%
38%
19%
74%
25%
33%
All Marketers Australia India Singapore Hong Kong
Significant
growth
(11%+)
Slight
growth (1 -
10%)
Stay the
same
Decline
Aussie marketers are adopting a
‘business as usual’ approach… but is
that the right approach?
Should we be investing more?
Tech = threat or opportunity?
Some
Marketing
functions wont
require human
labour
Less need for
external
agencies
Less marketing
jobs
Less need for
in-house
marketers
Investment in the tools and technologies
Desired business outcomes
Business priorities 2018
56%
71%
43%
71%
Increase brand awareness
Improve quality of leads
Increase lead conversion
Increase lead volumes
Reduce cost of acquisition
Optimise customer experiences
Improve customer loyalty
Increase customer lifetime value
Reduce customer churn
Australia
Brand
Acquisition
CX
Retention
Tech = key to achieving business priorities
Increase brand awareness
Improve quality of leads
Increase lead conversion
Increase lead volumes
Reduce cost of acquisition
Optimise customer experiences
Improve customer loyalty
Increase customer lifetime value
Reduce customer churn
Brand
Acquisition
CX
Retention
77%
89%
72%
89%
Australia
Are we using tech to evolve our approach?
Business advantages of investment in tech
Increase lead
volumes and
conversion
Creates more
personalised
experiences
Improves customer
loyalty and reduces
cost of acquisition
Gives marketers
more time to spend
on creative outputs
Digital Virtual Banker
Tech investment is important, but skills
development is even more critical
How do we rate our skills?
59%
55%
45%
61%
59%
65%
68%
69%
62%
72%
71%
63%
62%
Digital
Data analytics
Coding
Content generation
Creative storytelling
Strategy
Customer Experience (CX)
Problem Solving
Critical thinking
Relationship building
Communication
Time management
Negotiation
Technical
Creative
Cognitive
Account
Management
75% 55% 93% 78% 73%
72% 65% 85% 72% 67%
89% 84% 95% 88% 89%
90% 84% 95% 89% 93%
ALL
MARKETERS IndiaAustralia Singapore Hong Kong
What skills are we looking for?
59%
58%
42%
47%
45%
56%
52%
52%
52%
54%
53%
49%
39%
Digital
Data analytics
Coding
Content generation
Creative storytelling
Strategy
Customer…
Problem Solving
Critical thinking
Relationship building
Communication
Time management
Negotiation
Technical
Creative
Cognitive
Account
Management
80% 77% 85% 80% 78%
63% 57% 74% 61% 61%
84% 81% 86% 86% 84%
82% 81% 88% 81% 75%
ALL
MARKETERS IndiaAustralia Singapore
Hong
Kong
While cognitive and account
management skills are essential, nearly
half of Australian marketers agree that
as a result of new technologies, they
will need a broader skillset
Australian marketers
must embrace data &
insights to optimize
the customer
experience
Shifting from a cost
centre to a revenue
generator
ROIDataBrand
Australian marketers
need to focus full
funnel activity
Thank you

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Prue Cox's (LinkedIn) presentation at Mumbrella's B2B Marketing Summit 2018

  • 1. Marketers of tomorrow Is Australia Ready? Prue Cox Director of Marketing Solutions
  • 2. State of marketing in Australia Australian marketers are behind APAC when it comes to leveraging tech Australian marketers are lagging behind APAC in skills development LearningTechApproach Australian marketers are taking a ‘business as usual’ approach
  • 3. Confidence levels are low 9% 16% 1% 9% 10% 51% 51% 27% 67% 63% 40% 33% 72% 24% 27% All Marketers Australia India Singapore Hong Kong Very confident Confident Not Confident
  • 4. Aussie marketers do not feel prepared for the future 13% 31% 2% 10% 7% 46% 53% 25% 54% 55% 41% 17% 73% 36% 39% All Marketers Australia India Singapore Hong Kong Very well prepared Quite well prepared Not well prepared
  • 5. Our budgets have plateaued 2% 2% 3% 2% 12% 26% 9% 10% 49% 52% 26% 62% 55% 38% 19% 74% 25% 33% All Marketers Australia India Singapore Hong Kong Significant growth (11%+) Slight growth (1 - 10%) Stay the same Decline
  • 6. Aussie marketers are adopting a ‘business as usual’ approach… but is that the right approach?
  • 7. Should we be investing more?
  • 8. Tech = threat or opportunity? Some Marketing functions wont require human labour Less need for external agencies Less marketing jobs Less need for in-house marketers
  • 9. Investment in the tools and technologies Desired business outcomes
  • 10. Business priorities 2018 56% 71% 43% 71% Increase brand awareness Improve quality of leads Increase lead conversion Increase lead volumes Reduce cost of acquisition Optimise customer experiences Improve customer loyalty Increase customer lifetime value Reduce customer churn Australia Brand Acquisition CX Retention
  • 11. Tech = key to achieving business priorities Increase brand awareness Improve quality of leads Increase lead conversion Increase lead volumes Reduce cost of acquisition Optimise customer experiences Improve customer loyalty Increase customer lifetime value Reduce customer churn Brand Acquisition CX Retention 77% 89% 72% 89% Australia
  • 12. Are we using tech to evolve our approach?
  • 13. Business advantages of investment in tech Increase lead volumes and conversion Creates more personalised experiences Improves customer loyalty and reduces cost of acquisition Gives marketers more time to spend on creative outputs
  • 15. Tech investment is important, but skills development is even more critical
  • 16. How do we rate our skills? 59% 55% 45% 61% 59% 65% 68% 69% 62% 72% 71% 63% 62% Digital Data analytics Coding Content generation Creative storytelling Strategy Customer Experience (CX) Problem Solving Critical thinking Relationship building Communication Time management Negotiation Technical Creative Cognitive Account Management 75% 55% 93% 78% 73% 72% 65% 85% 72% 67% 89% 84% 95% 88% 89% 90% 84% 95% 89% 93% ALL MARKETERS IndiaAustralia Singapore Hong Kong
  • 17. What skills are we looking for? 59% 58% 42% 47% 45% 56% 52% 52% 52% 54% 53% 49% 39% Digital Data analytics Coding Content generation Creative storytelling Strategy Customer… Problem Solving Critical thinking Relationship building Communication Time management Negotiation Technical Creative Cognitive Account Management 80% 77% 85% 80% 78% 63% 57% 74% 61% 61% 84% 81% 86% 86% 84% 82% 81% 88% 81% 75% ALL MARKETERS IndiaAustralia Singapore Hong Kong
  • 18. While cognitive and account management skills are essential, nearly half of Australian marketers agree that as a result of new technologies, they will need a broader skillset
  • 19. Australian marketers must embrace data & insights to optimize the customer experience Shifting from a cost centre to a revenue generator ROIDataBrand Australian marketers need to focus full funnel activity