Keynote Presentation from Enterprise Agility Europe, 2019, June 10-11th, Bilbao, Spain. Enterprise Scale Agility & Business Transformation.

1. Show Me The Difference
Teodora Bozheva
@tbozheva

2. @tbozheva
of the organizations practice
Agile development methods.
State of Agile 2019
97%
de las grandes empresas españolas
usan Agile de manera regular.
Business Agility Consortium (05-2018)
70%
report that Agile increases their
adaptability to market conditions.
State of Agile 2019
6%

3. @tbozheva
We keep functioning
the same way. I do not
see a difference.
What is the
difference?
Show me the
difference.

4. @tbozheva
How do we make a difference?
Which key element in an organizational
change initiative enables making a
difference?

5. @tbozheva
CLEAR
PURPOSE
• Customers. Customer
demand and expectations
• Delivery time, pace, quality
• Sustainability. Flow efficiency
• Insights and improvement
trends

6. @tbozheva
ARE WE
FIT-FOR-
PURPOSE?
• Track based on data
• Aligned, congruent actions
• Anticipate

7. @tbozheva
PURPOSE SETS DIRECTION
What do the KPIs tell us?
Which service is underperforming?
What actions would make us fitter-for-
purpose and bring more customers?
What risks do we foresee the next
months?

8. @tbozheva
PURPOSE FOCUSES MANAGEMENT ACTIONS AND GUIDANCE
Which SLAs have to be revised?
How can we serve better our demand?
How do we improve coordination between teams
and with other programs?
Whose expectations do we have to satisfy
better? (employee, customers, stakeholders)
What risks do we foresee the next months?

9. @tbozheva
PURPOSE MAKES TEAM DECISION-TAKING EASIER
What should we focus on now?
What can we postpone or not
do at all?
What delivery time do we
commit to?
Which problem do we escalate?

10. @tbozheva
SET A PURPOSE,
SEE A DIFFERENCE

11. @tbozheva
THE MANAGEMENT
SETS A PURPOSE,
LEADS TOWARDS IT,
ENABLES IT AT ALL LEVELS.

12. @tbozheva
What difference you can make with KMM
Get things done
Collaborative team work ● Less overburdening
Consistent process ● Better understanding of customer
demand and capability ● Better understanding of causes of
blockers and rework ● Better coordination betweenn teams
SLA ● KPI ● Consistent outcomes ● Balanced demand and
capability ● Regulatory compliance ● Predictability ●
Consistent outcomes● Relief from overburdening at
workflow level ● Improvement initiatives
Stakeholder’s expectations met ● Risk hedged ●
Sustainable outcomes ● Forecasting

13. @tbozheva
KMM IS A
GUIDING TOOL
• Understand where you are
• Define your purpose
• Determine your route
towards it
• Walk the path
Track progress
MAKE & SHOW A DIFFERENCE

14. @tbozheva
Teodora Bozheva
1996-2001
“Business
outcomes
matter.”
2001-2006
“Agile methods
grow
productive
teams”
2005-2012
CMMI and Lean
Six Sigma
“Beyond teams.
Improve org’s
processes.”
2011-now
Enterprise
agility with
Kanban
Teodora@berriprocess.com