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HOW TO GET THE
ULTIMATE
PRODUCTIVITY
OUT OF YOUR
STAFF
WE ARE DEDICATED TO PROVIDING THE HIGHEST QUALITY CONSULTING, LEAD
GENERATION, OUTSOURCING, AND PERSONAL COACHING FOR ALL SIZE
COMPANIES. OUR FOCUS IS TO HELP YOU EXECUTE YOUR GOALS!
Ken LaVan
President/CEO of LaVan & Neidenberg,
P.A.
President/CEO of Case Ghost
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
om
.
Infrastructure
The Productivity Puzzle?
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
ManagementEmployee
Manuals
Procedures
Benchmarks
Systems
Culture
Processes Employees
IncentivesHow many business owners would
like to double revenue while only
increasing your staff by half?
If you really pay attention to your
staff you can easily decrease
staffing by 10% over the next year.
Today’s Focus
 Managers
 Employee
Questions@CaseGhost.cCopyright 2015. All Rights Reserved
Good to Great
“Get the right people on the bus,
the wrong people off the bus, and
get the right people in the right seats on the bus.”
Jim Collins
Questions@CaseGhost.cCopyright 2015. All Rights Reserved
Who Runs the Business?
Questions@CaseGhost.cCopyright 2015. All Rights Reserved
Who is This Person?
 The Business Owners
 The Managers
Rate Your Managers
1. Are your organization charts current? _____
2. Do your managers track benchmarks? _____
3. Can your managers make appropriate decisions
that are in the best interest of the company? _____
4. Can your managers execute? _____
Total Points = _____
________
________
________
________
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
Manger’s Mindset
Questions@CaseGhost.cCopyright 2015. All Rights Reserved
Salary
$$$
Team &
Support
Connectio
ns &
Friends
Take Away #1: Company First
 Is there a conflicting agenda?
Which Manager Would You
Select?
Manager A
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
Focused
Motivational
Excellent
Communication
Skills
Good with Numbers
Ideal Management Positions
Call Center
Manager
Focused
Motivational
Excellent
Communication
Skills
Good with Numbers
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
Identify Strengths & Weaknesses
1. What are their best skills?
2. Do they have the ability to assess their
department?
3. Do they follow up independently and execute?
4. Are they on point when they communicate?
5. Do they hit their deliverables?
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
Take Away #2: Know Your Staff’s Skills
Accountability Across the Board
 Communicate how you think they are doing
 Be honest and direct
 Assess how they react to constructive criticism
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
How Do You Monitor Your Team
 Do you have benchmarks?
 Are the benchmarks updated?
 Is someone tracking the
benchmarks?
 Do you review the team
regularly?
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
Review
Your
Employees
A-z
Law Practice
Management
BLUEPRINT
The A-Z
Blueprint For
Managing Your
Law Firm
Plantation, FL
March 6, 2015
Register Today!
(25 Spaces left)
For More Info Call:
(954)617-2208
www.AZLawBlueprint.com
Copyright 2015. All Rights Reserved Questions@CaseGhost.c
Questions@CaseGhost.c
Take Aways!
TAKE AWAYS=
Copyright 2015. All Rights Reserved
Company 1st
Set
Benchmarks
!
Copyright 2015. All Rights Reserved
Where are you going to start
to get the most productivity
out of your staff?
Share with
me:
Kenneth
LaVan
Questions@CaseGhost.c
om

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National Trial Lawyers Assoc. Presentation: How To Get The Ultimate Productivity Out Of Your Staff-1-22-15

  • 1. HOW TO GET THE ULTIMATE PRODUCTIVITY OUT OF YOUR STAFF WE ARE DEDICATED TO PROVIDING THE HIGHEST QUALITY CONSULTING, LEAD GENERATION, OUTSOURCING, AND PERSONAL COACHING FOR ALL SIZE COMPANIES. OUR FOCUS IS TO HELP YOU EXECUTE YOUR GOALS! Ken LaVan President/CEO of LaVan & Neidenberg, P.A. President/CEO of Case Ghost Copyright 2015. All Rights Reserved Questions@CaseGhost.c om .
  • 2. Infrastructure The Productivity Puzzle? Copyright 2015. All Rights Reserved Questions@CaseGhost.c ManagementEmployee Manuals Procedures Benchmarks Systems Culture Processes Employees IncentivesHow many business owners would like to double revenue while only increasing your staff by half? If you really pay attention to your staff you can easily decrease staffing by 10% over the next year.
  • 3. Today’s Focus  Managers  Employee Questions@CaseGhost.cCopyright 2015. All Rights Reserved
  • 4. Good to Great “Get the right people on the bus, the wrong people off the bus, and get the right people in the right seats on the bus.” Jim Collins Questions@CaseGhost.cCopyright 2015. All Rights Reserved
  • 5. Who Runs the Business? Questions@CaseGhost.cCopyright 2015. All Rights Reserved Who is This Person?  The Business Owners  The Managers
  • 6. Rate Your Managers 1. Are your organization charts current? _____ 2. Do your managers track benchmarks? _____ 3. Can your managers make appropriate decisions that are in the best interest of the company? _____ 4. Can your managers execute? _____ Total Points = _____ ________ ________ ________ ________ Copyright 2015. All Rights Reserved Questions@CaseGhost.c
  • 7. Manger’s Mindset Questions@CaseGhost.cCopyright 2015. All Rights Reserved Salary $$$ Team & Support Connectio ns & Friends Take Away #1: Company First  Is there a conflicting agenda?
  • 8. Which Manager Would You Select? Manager A Copyright 2015. All Rights Reserved Questions@CaseGhost.c Focused Motivational Excellent Communication Skills Good with Numbers
  • 9. Ideal Management Positions Call Center Manager Focused Motivational Excellent Communication Skills Good with Numbers Copyright 2015. All Rights Reserved Questions@CaseGhost.c
  • 10. Identify Strengths & Weaknesses 1. What are their best skills? 2. Do they have the ability to assess their department? 3. Do they follow up independently and execute? 4. Are they on point when they communicate? 5. Do they hit their deliverables? Copyright 2015. All Rights Reserved Questions@CaseGhost.c Take Away #2: Know Your Staff’s Skills
  • 11. Accountability Across the Board  Communicate how you think they are doing  Be honest and direct  Assess how they react to constructive criticism Copyright 2015. All Rights Reserved Questions@CaseGhost.c
  • 12. How Do You Monitor Your Team  Do you have benchmarks?  Are the benchmarks updated?  Is someone tracking the benchmarks?  Do you review the team regularly? Copyright 2015. All Rights Reserved Questions@CaseGhost.c
  • 13. Review Your Employees A-z Law Practice Management BLUEPRINT The A-Z Blueprint For Managing Your Law Firm Plantation, FL March 6, 2015 Register Today! (25 Spaces left) For More Info Call: (954)617-2208 www.AZLawBlueprint.com Copyright 2015. All Rights Reserved Questions@CaseGhost.c
  • 14. Questions@CaseGhost.c Take Aways! TAKE AWAYS= Copyright 2015. All Rights Reserved Company 1st Set Benchmarks !
  • 15. Copyright 2015. All Rights Reserved Where are you going to start to get the most productivity out of your staff? Share with me: Kenneth LaVan Questions@CaseGhost.c om