Uploaded byFrank Luong PMP,MBA
Project-management-in-a-global-operation
This document provides an overview of the Project Management Office (PMO) for the Commercial Operations division at Microsoft. The PMO aims to maximize business value for customers by enabling change through project management excellence. It has evolved over time from individual regional teams to a more integrated global organization. The PMO's value comes from services like project management, change management, and process improvement. It also provides tools, templates, and a governance framework to help projects succeed.
Project-management-in-a-global-operation
- 1. Project Management in Business Operations a Global Operation Project Management Office An overview ddth MMM 2012 Maximizing Business Value Mathias von Bescherer Director Business Operations Through Project Microsoft Excellence
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- 3. PMO Our story so far Goal ! Customer Satisfaction Co-create Value Enable Change | Commercial Ops PMO Vision
- 4. Agenda Mission Who We Are Evolution Value Add Governance Tools Process Community
- 5. Vision & Mission Statement | Commercial Ops PMO
- 6. Commercial Operations Statement Vision “EmpoweredThought Leaders of Change and Business Value” Mission “Maximize business value for our customers by enabling change through excellence in Project Management services”
- 7. Who We Are | Commercial Ops PMO
- 8. Who We Are Microsoft Operations Global Landscape Americas LATAM EMEA Asia Pacific Reno Fort Lauderdale Dublin Singapore Global Organisation, Regional Support Global & Regional Initiatives
- 9. Our Evolution | Commercial Ops PMO
- 10. Global Evolution ofthe PMO FY’12 Integrated X-ROC FY’11 team Launch new global PMO Strategy FY’10 Expanded Role to include some Global initiatives FY’09 Regional ROC FY’12 Teams – largely independent FY’11 • Driving Business • Mature Org and Value. FY’10 Engagement. • Change Mgt. • Expanded to • Stronger • Consultancy. FY’09 more Global governance on • Strategic Insight. • Individual ROC / Projects. project intake. • Facilitation. PM Teams. • More X-ROC • Implement Project • Certified Team. • Little cross ROC activity. Server. sharing. • Showing global • Good Governance • Not selling value benefits & Prioritisation. of PMO well. realization.
- 11. Our Value Add | Commercial Ops PMO
- 12. Our Value Add Monitor & Control “Best People on Initiate Close the Biggest Challenges” Scope Plan Execute Transition • Intellectual Property • Benefit Realisation • Structure • Delivery • Accountability • Professionalism
- 13. PMO Offerings “Menu” Specialized Consulting Change Management Facilitation Complexity MS Accelerate / VSM Process Improvement Project Management Business Analysis Project Support Run Support Vendor FTE Vendor Capability / Cost
- 14. PMO Core Services PMO vision achieved through our comprehensive services Project Management Project Management Coaching Core Project Management Services PM Framework/ Tools Additional Project Management Services / Templates Support MS Accelerate Sessions Change Management Workshop Facilitation Program/Product Launch ROC Showcasing Project Readiness Management Process Additional Strategic Improvement Initiatives Partner Project Management Engagement Training
- 15. Governance | Commercial Ops PMO
- 16. Functional Governance Driving for success in what we do PMO governance relates to all elements of the business from GM level down • Identify correct business challenges GM • Project Priority and Direction Check-in • Highlight Risks, Escalation, Help Wanted PMO • PMO Resource Request Process and Governance Lead • Project Benefit Management Governance • Individual Steering Committee meetings Project • Project management Triangle (Time, Cost, Scope) • Quality review
- 17. Problem Statement Misalignment Why Projects Fail Engagement Get well does not stay well Value realization The trough of disillusionment Peanut Butter
- 18. • Processes • Framework • SharePoint • Tools • Measures Tools and Processes | Commercial Ops PMO
- 19. PMO Framework A systemic approachto value creation Intake Scope Plan Execute Transition Close Monitor and Control
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- 22. PMO Community | Commercial Ops PMO
- 23. PMO Community Helpingothers be successful Best Practice Information Community Collaboration Newsletters Networking Sharing Talk Series Sessions
- 24. Microsoft PM Communityin numbers SCRUM 278 ATTENDED SCENARIO FOCUSED ENGINEERING WORKSHOPS 10 $128M+ 132 The approx. dollar value The average length in associated with these projects MONTHS Of a project The number of PM’s across MIOL 506 18 Green Belts 14 in Progress 20 Trained 55 The number of Projects started in FY11 in Certified PMP’s MIOL 288 SFE 10 2 PgMP Black Belts Master Black Belts 2 Members of the PjM Community in MIOL Waterfall Agile
- 25. Thank you | Commercial Ops PMO