This document discusses how to handle project scope creep when a client requests additional sections be added to a final presentation that were not part of the original project scope. It provides solutions such as determining if the extra requirements can be met without major additional resources, communicating to the client that the requests will be accepted as a separate module billed in a subsequent period if it is an ongoing project, or analyzing resource requirements and offering the extra deliverables at cost rather than billable cost if critical for the relationship.

1. ONE
One New Concept Everyday
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2. Project Scope Creep
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3. Project Scope Creep
Continuous changes or increase in the project scope!
Assume that you are a project manager in a consulting
company.
One of your top and strategic clients has asked to you
include additional sections during the final presentation.
This was not in the project scope.
How will you handle
Project Scope Creep?
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4. Solution Approach
Can the extra requirements be satisfied with information that our firm already has, and can be provided without
the involvement of any major additional resources (manpower & time)?
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Is it an ongoing project with further
billing in the subsequent periods?
Yes No
Provide the information to the
client, and communicate this
effectively to indicate that this is a
gesture of goodwill that has been
accorded to the client
No Yes
Communicate to the client
that we are accepting their
requests as a separate
module and that we would
not bill it in the current
period, but do so in the
subsequent period.
• Analyse the requirements, and
resources required.
•Communicate to the client that it would
not be possible to offer the client the
extra deliverables free of charge, and
that this is a policy driven decision.
• However, understanding the critical
nature of the information and the
relationship with the client, the extra
module would be offered at just the raw
cost, and not the billable cost. (Another
possibility would be not to mention any
costs, and just offer a range of
discounts.

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